Salesforce.com Administrator Costa Mesa, CA

SUMMARY:

Seasoned Professional with extensive experience implementing and supporting various CRM systems (SalesForce.com and MS - Dynamics)
Consistently manage multiple concurrent projects, allocating resources and time to appropriate projects to ensure all are completed on time and on budget.
Offer a background in sales and marketing, including lead management analysis, sales reporting, trade show coordination/management, collateral material creation, advertising, website creation and content management, marketing campaign management, administration of contracts.
Strong customer service skills and disposition - experienced in consulting with users/customers, resolving problems and meeting technical and business needs.
Excellent communication and interpersonal skills (written and verbal).

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Costa Mesa, CA

Salesforce.com Administrator

Responsibilities:

Provide a high level of support to an expanding company. Marketing / Executive / Compliance / Support roles.
Installation/Implementation/Training of multiple applications.
Solidification of Roles/Profiles/Security Roles/Best Practices.

Confidential, Orange, CA

Salesforce.com Administrator

Responsibilities:

Provide a high level of customer support to over 600 Salesforce.com users nationwide - 300+ Loan officers located in the Orange, CA office, approximately 100 Customer Service Reps located in the Orange, CA office, 100+ Field Sales/Wholesale Loan Officers working remotely throughout the U.S., approximately 100 users in Marketing / Executive / Compliance / Support roles.
Multiple Divisions Retail, Wholesale and Field Sales. Rolled out Salesforce.com to the Field Sales division
Custom Objects Multiple custom objects encompassing three divisions and marketing support
Training one on one, large and small groups
Data Security Permission Sets, Delegated Admin, Profile Permissions
Call Center Support Provide Salesforce support for both internal and two external call centers
IT Support/Troubleshooting Provide Salesforce troubleshooting support for IT tickets

Confidential, Torrance, CA

Dynamics CRM / SharePoint Administrator

Responsibilities:

Responsible for coordinating all aspects of Dynamics CRM Administration
Responsible for maintaining and updating the CRM system and related data
Project manager of CRM administration, training and technical support
Production/distribution of training and technical materials, including user manuals and best practices documentation
Created and maintained Sales funnel reports and Marketing broadcast lists
Performed training on a regular basis to sales team as well as other AMAG employees
Developed, administered and maintained long - term projects/ plans for CRM and SharePoint systems
Resolved issues from customers both internal and external as related to CRM and SharePoint
Worked with various AMAG departments including UK Marketing and IT Department on various projects.
Assisted marketing department on marketing projects as needed

Confidential, Irvine, CA

Marketing Manager/Salesforce.com Administrator

Responsibilities:

Jadeon Inc. was a VAR for Aloha POS software, selling Point - of-Sale systems to the hospitality industry throughout the western United States. Jadeon Inc. was purchased by Confidential (Aloha's parent company) in May 2008.
Supported company s national sales team of up to 120 sales professionals including sales executives and management team in Atlanta that actively used Salesforce.com
Implemented and administered Salesforce.com including dashboard creation/customization, systems administration, configuration/customization, training/updates, best practices, and performance/sales metrics
Responsible for lead management analysis and sales reporting
Planned, directed and implemented all trade shows through breakdown & follow up
Coordinated all collateral materials from conception through completion
Coordinated print/co-op advertising planning and placement
Directed co-op marketing funds redemption policies
Planned and implemented web site content
Responsible for generating lead lists for inside and outside sales
Qualified and assigned leads from outside sources
Planned, placed and tracked direct mail and email campaigns
Supervised and coordinated events and projects including internal sales and client meetings