SUMMARY:

• Profound experience and understanding of Object Oriented Design (OOD), MVC, multi - tier architectures and distributed architectures.
• Expertise in working on Sales Cloud, Service Cloud, Communities and Apex Programming on Force.com Platform.
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD) into System Requirement Specification (SRS).
• Experience in SFDC Development using Apex Classes, Test methods, Triggers and Web Services, Visual Force Pages, Visual Force Components & Controllers, Force.com IDE, Eclipse based IDE, SOQL, SOSL.
• Proficient in SFDC Administrative tasks - User Interface creating Profiles, Roles, Users, Page Layouts, Search Layouts, Tabs, Email Services, Workflows & Approvals, Validation Rules, Reports & Dashboards, Tasks and actions.
• Experience in data exporting and importing using Import wizard, Apex Data Loader.
• Proficient knowledge of Governor limits and experienced in optimization of existing code in according to the governor limit
• Expertise in maintaining the Functional areas of Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, Dashboards and Reports.
• Experience in Salesforce BI Tool Wave Analytics.
• Installed Salesforce.com AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Force.com: Apex Class/Controllers, Apex triggers, SOQL, SOSL, Visual force (pages & Components), Encryption. Force.com IDE (Eclipse), SOAP, REST.

Salesforce.com: Workflow & Approvals, Reports & Dashboards, Custom Objects, Email Templates, OWD, Sharing rules, Formulas, Validation Rules, Roles, Profiles, Packages

Tools: Force.com Data Loader, Import/Export Wizard, Wave Analytics, ANT Migration Tool, Jenkins

Languages: Apex, Java, JavaScript, HTML, CSS, AJAX, XML

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Salesforce Developer/Administrator

• Involved in development from POC of Customer and Partner Communities through Implementation, administration, and maintain Salesforce Communities.
• Created community web channel for the customers, where Clients submit and monitor their cases, a Web-based self-service solution.
• Involved in Creating, Zoning Branding and Customizing Communities; performed various configurations related to communities.
• Implemented Knowledge Management; Collaborated with various users and solved their issues based on business needs.
• Worked on Interfaces, Data Objects, Screen Flows, and Conversions according to business processes.
• Integrated the Web Services for extracting the data from external systems (Data Power / BizTalk)
• Involved in setting up customer communities Developed Apex Class, Apex Trigger, Assignment rules, Escalation rules to enable proper routing of cases to the case team members
• Developed Reports and Dashboards for various business users on Cases and Accounts.
• Designed and developed Visual Force pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Facilitated the creation of test scenarios and test scripts.
• Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.
• Leveraged clients existing IT framework/CRM system for better data visibility and system integration.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visual Force pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services, Communities

Confidential, New York

Salesforce Developer/Administrator

• Worked on enhancing and supporting the application.
• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for business process analysis and management of sales cloud
• Created Custom objects to build new application functionality in the Salesforce.com.
• Developed Visualforce page using the extension controller according to the client requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to get data from different related objects.
• Developed and configured various Reports, Report Folders and Dashboards for different user profiles based on the need in the organization.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the permissions based on the Organization hierarchy requirements.
• Transformed business requirements into functional specifications, focusing on workflow analysis and design, business process re-engineering, user interface - UI design, and process flow modeling
• Worked in agile methodology.

Environment: Force.com Platform, Eclipse IDE Plug-in. Apex, Visual Force, JavaScript, Rest Api, Salesforce1

Confidential, Richfield, MN

Salesforce Developer/Administrator

• Developing and Designing custom user-interface using Visual force pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in Salesforce.
• Created Customer Portal and Communities so that Customers can register and manage their Accounts.
• Involved in configuration and administration of call center using CTI adapters to perform routine functions such as screen pops, call transfers, outbound dialing etc.,
• Creating and managing custom fields, page layouts, Visual Force pages, triggers, search layouts, record types, workflows, approval processes and validation rules
• Performing development, customization, and administration on the Salesforce.com CRM application for mapping it to the existing business process
• Manage the software testing process, creating test classes to achieve the desired test coverage for migration of code.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Case Management, Assignment rules, Web-to-Lead, Web-to-Case and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST)
• Assisted the business stakeholders during UAT and also the QA team in thorough regression testing and analysis of the applications.
• Created test plans, test cases, test procedures, and test scripts based on business requirements and technical specifications for both the client interface and the back-end office.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, San Francisco, CA

Salesforce Developer/ Administrator

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Worked on Sales Cloud Objects Accounts, Leads, Contacts, Campaigns, Opportunities.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Creating dashboards to present the reports per the user profiles.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Developed SOAP and REST Web services which is based on XML and JSON format also by creating parsers.
• Developed Triggers on the object with rules for data synchronization with the system of record and applying future callouts where applicable and needed.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Managed call center users, directories, softphone layouts.
• Customizing the existing Apex classes and Visual Force pages for better performance.
• Developed complex Apex batches to clean up the offers data.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created and maintained the documentation for Design, Migration, Integration and Training.
• Co-ordinated with all the teammates both onsite and offshore on a regular basis.

Environment: Force.com Platform, Eclipse IDE Plug-in. Apex, Visual Force, JavaScript, JQuery, SOAP, Rest Api, WSDL, XML, Force.com Data Loader.

Confidential

Senior Application Developer

• Involved in web designing using HTML 4, XHTML, CSS 2, JavaScript and extensively used Table-less Design in CSS for positioning.
• Developed Web Interface using Java Script, HTML, AngularJS 1.2 and CSS.
• Developed different GUI screens using JSP and user validations using JavaScript.
• Effectively implemented AJAX in developing dynamic web pages.
• Implemented Web services (SOAP) for transmission of large blocks of JSON data over HTTP.
• Involved in writing application level code to interact with APIs, Web Services using AJAX, JSON.
• Wrote application level code to perform client-side validation using jQuery and JavaScript.
• Designed and developed intranet web applications using JavaScript and CSS.
• Used JQuery to make the HTML, DHTML and CSS code interact with the JavaScript functions to add dynamism to the web pages at the client side.
• Extensively worked with making calls to APIs to fetch the data from the backend as JSON response and parse it on the UI for DOM/CSS Manipulation.
• Coordinated with QA for testing, production releases, application deployment and integration.

Environment: HTML 4, XHTML, CSS 2, AJAX, SOAP, CS5, PLSQL, Oracle, Windows, JavaScript, AngularJS 1.2, JQuery 1.7, DHTML, MVC, DOM, JSON.

Confidential

Application Developer

• Managed application state using server and client-based State Management options.
• Coded Java Script for page functionality and Pop up Screens.
• Involved in multimedia production including logo animation, advertising & graphic design, video editing and special effects etc.
• Developed the User Interactive web pages in a professional manner by using web technologies like HTML, XHTML, and CSS as per required standards.
• Developed internal and external validation code using JavaScript and JQuery. Responsible for maintaining current websites that included updating the web pages, uploading new content/changes etc.
• Created pages in Site Core and validated the HTML code with W3C Validator.
• Implemented AJAX functionality using JQUERY, JSON and XML.
• Worked closely with Business Analysts in understanding the technical requirements of each project and prepared the use cases for different functionalities and designs.
• Maintained and manipulated databases for XML parsing for applications in MYSQL.
• Wrote application level code to interact with the backend (Java) code AJAX and JSON.

Environment: HTML, CSS, XML, AJAX, JavaScript, JQuery, SQL, PL/SQL, JSON.