SUMMARY:

• More than 8 years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge with experience as a Salesforce CRM Developer/Administrator including analysis, modeling, design, coding maintenance of CRM systems.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Extensive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visualforce pages, Validation Rules, Custom Tabs, Custom Objects, Workflows, Email Alerts, and Page Layouts.
• Produced and consumed Restful web services, SOAP/WSDL web services for integrating third party applications and integrating web services on Froce.com platform.
• Extensive experience in Design and implementation of SFDC integration.
• Experienced in analyzing business requirements implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationships.
• Proficient in Data Migration from Traditional Applications to Salesforce using Apex Data Loader, Import Wizard and Data Manipulation Language.
• Well versed in analyzing of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Expertise in analyzing and documenting the workflows and functionality of existing systems.
• Experience in designing, creating and implementing profiles, roles, recordtypes, pagelayouts, assignment and workflowrules, escalationrules, communication templates, approval processes and reports, and configuring security settings.
• Extensive experience in data migration from traditional applications to Salesforce.com using Apex Data Loader Utility.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C++ and web technologies like HTML, CSS, XML, JSP and JavaScript.
• Good understanding of Software Development Life Cycle (SDLC).
• Team player with good interpersonal skills, strong understanding, of fundamental business processes, excellent communication and problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, Apex Scheduler, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform, Force.com Migration Tool.

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Roles, Security, Field updates, reports, Fuse IT, SAP, ELOQUA, CPQ

Programming Languages: Java, C, C++

Web Technologies: HTML, JavaScript, JSP, CSS, jQuery

Frameworks: JEE, Spring Framework, Hibernate Framework

Operating Systems: Windows Server 98, 2000, 2008, 2012, Windows XP, Windows 7 &8 & 10, UNIX, Ubuntu LINUX, Mac OS-9/10

Databases: MS SQL Server, MS Access

Office Tools: Microsoft Project, MS Visual Source Safe, MS Office.

Methodologies: SDLC

Tools: Eclipse, Web Services, XML, HTML, Flash Dreamweaver

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Developed responsive VF pages and associated Apex classes to allow the customers to register, login and submit their service requests, which are resolved by CSS people.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Worked on Sales Order Management using “SAP XI” integration method.
• Quoting the products using “CPQ pricing tool optimizer”.
• Skilled in integrating Salesforce with external Master data using SOAP and REST API.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud. Scheduled Apex Batch jobs for processing large records.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Implemented Web-to-Lead and converted Lead to Custom Client Object. Written Test Classes to meet Unit testing before migrating from Sandbox to Production.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Assisted in creating certain Summary Reports, and Dashboards to the business team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Fuse IT.

Confidential, Marietta, GA

Salesforce Developer

Responsibilities:

• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements. Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom Objects, Tabs, validation rules on the objects, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on the design and installation of an application on IPad using customized CPQ.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Eclipse IDE, Data Loader, Candidate Portal, Fuse IT.

Confidential, Austin, TX

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements.
• Worked very closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various Standard objects of Salesforce.com.
• Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Worked on Complete Salesforce Development Lifecycle.Extensive experience in Campaign management, Opportunity Management and Partner Relationship Management.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed various reports and Dashboards for user profiles based on the need in the organization.
• Used triggers to capture deleted records from Salesforce to compare with target database.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Fuse IT, HTML, Java Script, Eclipse IDE, Change set.

Confidential, Atlanta, GA

Salesforce Developer & Administrator

Responsibilities:

• Designed, and developed Apex Classes and Apex Triggers for various functional needs.
• Developed the application on Service cloud for Customer service.
• Implemented the customer portal to track their cases.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship Data model, Validation rules, Workflow Rules, Page layouts, Components and Visual Force Pages to suit to the needs of the application.
• Developed both custom and standard (Out of box functionality) workflow rules.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Implemented search, filtering and tagging features to make it easier for sales to locate relevant marketing content and documents in Salesforce.com CRM Content.
• Worked on Data synchronization using ELOQUA.
• Created Visualforce pages that could be rendered as PDF's , build dashboard components and defined email templates

Environment: SaleForce.com platform, Service cloud, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader,Fuse IT, ELOQUA,HTML, Java Script, Eclipse IDE, Subversion, Web Services (SOAP).

Confidential

JAVA Developer

Responsibilities:

• Involved in capturing user requirements from business team and preparation of understanding documents for each of the functionality.
• Involved in development of the server side business logic for input and output reports.
• Development of database calls using prepared and callable statements of JDBC API.
• Involved in database objects development (stored procedures and views) and tuning of procedures.
• Prepared Ant builds scripts, deployments, integrations and configuration management of the entire application modules.
• Involved in developing JSP’s.
• Involved in development of data access layer, which are java classes to encapsulate all database specific calls using JDBC API.
• Various J2EE design patterns are used for application development.
• Used XML parsers for to parse the data.
• Used XML for deployment descriptor purpose.
• Involved in user interface design and development using JSP, HTML, and DHTML.
• Involved in the front end validation by using JavaScript and Ajax.
• Involved in writing ANT script for application deployment.

Environment: Java, Java Servlets, JSP, JDBC, Ajax, JavaScript, HTML, DHTML, ANT, Apache Tomcat 4.1, Windows XP,ANT.