PROFESSIONAL SUMMARY:

• 8+ years of experience in IT industry where 5 years of experience as a Salesforce CRM Administrator, Developer and Consultant with good working knowledge in all areas of a software development lifecycle like business requirements gathering, analysis, design, development, testing, documenting, deploying and production support.
• Expertise in developing various SFDC implementations covering Sales Cloud, Service Cloud, Chatter, Knowledge One and App - exchange, Call center applications.
• Experience in implementing SFDC development using Apex classes, Triggers, Visual Force pages, Standard Controllers, Force.com IDE, SOQL and SOSL.
• Strong experience in development and customizations of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Page Layouts, Workflows, Approval Process, Sharing Rules, Custom Buttons & links.
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using visual force pages.
• Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Master child Relationship, Lookups, Roll-Up Summary, Workflows, Reports, Page Layouts, Dashboards, Tasks and Events.
• Proficient in Data migration and integration using Data Loader.
• Worked on Eclipse IDE with Force.com Plug-in for writing Business logic in Apex programming language.
• Worked on CPQ tools like SteelBrick and Apttus.
• Hands full of experience on Batch jobs, Bulk triggers, Future methods and Test Classes.
• Sound experience in creating Custom Apps, Custom Objects, Custom Fields, Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons.
• Experienced on sales cloud by involving in data management.
• Worked on Marketing Cloud.
• Experienced on Service Cloud.
• Strong experience in Salesforce Lightning components design and designing compact layouts using Apex Triggers, Page layouts, Visualforce pages, Workflows for mobile platform.
• Experienced in version control tools like (GIT, SVN).
• Created and managed all the repositories through source Tree’s simple interface of GIT client, collaborated with GIT command lines.
• Design both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.
• Compose case management process, lead conversion and Campaign influence.
• Expert with Substantial Experience in Salesforce Administration, Operational Analytics, Project Management, and Quality Assurance with Emphasis on Process Improvement.
• Experience in Sales force APEX Triggers, Tasks, Custom Objects Creation, Visualforce.
• Proficient in Data Integration and ETL TOOLS from Traditional Applications to Sales Force Using REST/SOAP API, Cast Iron on Demand.
• Implement segmentation basis for role based access to customer segments and for executing segmentation tool queries in a timely manner.
• Experience in working with Force.com Canvas framework to expose .net Web-based applications and embed them inside of Salesforce
• Adequate experience on Debug Apex scripts using System Log Console and debugs Logs to catch Exceptions and execute Governor Limits.
• Competent in salesforce.com - Import wizard, Apex Data Loader, Excel Connector, VLOOKUP and other integration tools to perform DML operation using CSV files.
• Experience in integrating Salesforce.com with ERP applications like SAP using informatics-on-demand.
• Designed Custom Fields, Validation Rules, Field Dependencies, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies. Experience in databases such as SQL Server, Oracle and MySQL.

TECHNICAL SKILLS:

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, Visualforce (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Campaign Management, Case Management

Languages: C, Java, pex, JavaScript, SQL, Python

Database: Microsoft SQL Server, MS Access, MYSQL

Tools: Data Loader, Workbench, Eclipse IDE, Iframe, Canvas

Platforms: Windows, Windows Server, MS Word, MS PowerPoint, MS Excel, MS Project

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Web: HTML5, XML, CSS, JavaScript, CSS/CSS3, AJAX, Visual Studio, Angular JS

PROFESSIONAL EXPERIENCE:

Confidential, Adelphi, MD

Salesforce Developer

Responsibilities:

• Worked with end users and business analysts for requirements gathering, analysis and provided Design inputs.
• Designed Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
• Strong experience in implementing Salesforce.com MVC in the application customizations for separating Data persistence, UI and business logic.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Familiar with GIT hub admin tasks like creating users, providing access to them and maintained source repositories.
• Worked on Exact Target/Marketing Cloud Implementation for a large enterprise.
• Worked o Webservices, SOAP, WSDL, Database design, object oriented architecture, XML, HTML, DHTML, CSS.
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Designed and developed Lightning Community website for marketing using Lightning community builder, Lightning components, SDLS, Lightning events, HTML%, CSS, Lightning controllers.
• Worked on Sales Cloud and Service Cloud with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Worked on Marketing Cloud by creating Campaigns standard objects.
• Used community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Extended or build new apps with the Lightning app builder(salesforce1) and lightning components.
• Implemented business Logic of the system using JavaScript.
• Build back-end by using NodeJS and Express Framework.
• Configured pricing coding helping the sales users to configure the opportunities by choosing the products using SteelBrick CPQ.
• Included one visualforce page into another visual force with the help of iframe and getting back the request parameter in visual force page.
• Used Iframe to open one visualforce page into existing page as an iframe
• Worked on Marketing cloud implementation using tools like Journey Builder.
• Worked on configuration and integration tools like Canvas and Iframe.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
• Generated proposals and contracts in minutes to keep the deals moving using CPQ.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Knowledge on using VF Remoting to display nearby contacts.
• With Apttus can configure price and Quote from Salesforce opportunity even from the excel.
• Handled Cast Iron Salesforce connectivity to integrate SaaS applications, on premise systems and enterprise databases.
• Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
• Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
• Implemented and maintained the branching and build/release strategies using GIT.
• Integrated the SOAP and REST based webservices for extracting the data from external systems to display in the pages of salesforce.com.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, JavaScript, HTML, AJAX, CSS, Force.com IDE, Windows XP, windows 7.

Confidential, Boston, MA

Salesforce Admin/ Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
• Provided end user training for all GIT hub users to effectively use the tool.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Setup Live Agent as part of Case Management implementation inside Service Cloud.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners.
• Implemented Configuration, Customization and Development with Salesforce.com on Service and Sales Cloud.
• Worked on Exact Target/Marketing cloud. Created multiple projects to insert, retrieve and update the data from Marketing cloud.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Created integration with Apttus CPQ and CLM applications and automating processes on salesforce1 platform.
• Using Lightning technology like building mobile apps visually by Lightning app builder and it is easy to modify.
• Accessed chatter in visualforce using iframe in customer portal
• Used the new Events feature within Canvas to send messages to the framing Salesforce page.
• Implemented Canvas App Events to enable communication between multiple canvas apps on a single page.
• Used Canvas App in Chatter Feed to give users information about what’s happening inside of Salesforce and information about records and groups users are following.
• Build Front-end pages by using Angular JS, CSS, angular animation.
• Responsible for creating efficient design and developing user interaction screens using HTML5, CSS3.
• Coordinate/assist developers with establishing and applying appropriate branching, merging conventions using GIT source control.
• Created custom controllers implementing complex code for Sales Force, VF pages.
• Manage customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Responsible for all the activities related to Data Loader, uploading data in CSV files into Salesforce.com and for checking the correctness of the data.
• Worked on Bulk Triggers, Nested Queries and had written code for Future methods by calling it from triggers.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the home-grown web services.
• Worked in converting Notes Application to force.com applications and used the Debug Log and System Log Console to catch exceptions.
• Created batch classes, which can be invoked programmatically at runtime using APEX.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Prepared documentations like Testing Progress, Test coverage and providing status to Project Manager.
• Deployment of code from sandbox to production using Force.com IDE tool.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Field level Security, Record level Security, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, Conga App Extremes and Visualforce Pages.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Created Visualforce components to customize captions, headers and footers of a Table and to embed a standard list view of an object's records.
• Involved in SFDC application support for end users.
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using Visual force pages.
• Worked with Visualforce List Controllers to act on a set of records with paging them and iterating them over a list of records.
• Designed links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Designed both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals via service cloud.
• Worked with AJAX toolkit to invoke Apex through anonymous blocks and public web service methods and Proficient in loading data from legacy applications to force.com platform.
• Experience in designing Reusable objects that can used enterprise wide for many applications.
• Used Apex Data-types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries.
• Worked with anonymous blocks that compiled and executed in Force.com IDE, also in integrating Salesforce.com with Google Apps like mails, calendar, docs, and sites.
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Worked with methods to insert, update records without redirecting users to create a new Record.
• Implemented Web-to-Case entry and manual case entry for entering customer’s cases.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Associate in various activities of the project, like analyzing and gathering the information, documenting the functional and non-functional requirements.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Wilmington, DE

Salesforce Developer/Admin

Responsibilities:

• Worked with Agile and Scrum methodologies.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules and Manage page layouts, fields, and system interface/capabilities.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files.
• Used the sandbox for testing and deployed it to production.
• Also worked in integrating force.com application on mobile platform like iPhone, blackberry and Android.
• Wrote code for Future methods by calling it from triggers.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes and Visualforce.

Confidential

SQL Developer

Responsibilities:

• Database Administrator for Development, Test and Production servers with MS SQL Server 2000 on Windows 2000.
• Installed, administered and secured SQL Server 2000 on Server and Clients.
• Designed and implemented logical and physical data models using Visio and Erwin. Created database objects like tables, views, indexes etc.
• Created and modified stored- procedures, triggers, cursors. Wrote T-SQL for the retrieval of the data. Created DTS package to export and import data from SQL Server to Access, text and EXCEL files.
• Checked Performance Tuning, Indexing, Query Optimization. Generated reports using Microsoft Reporting Services.
• Provided consultation to development teams. Documented SQL Server architecture and overall system network diagrams using Visio. Monitored Database using system tools.

Confidential

Java Developer

Responsibilities:

• Developed the Entire application using Eclipse.
• Design and development of application using Java, J2EE, Struts2, Hibernate & XML.
• Designed and developed user interfaces using Velocity, HTML and CSS.
• Used Hibernate framework for the backend persistence.
• Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.
• Developed JAX-WS web services and deployed on Web Sphere Application Server.
• Migrated web service applications from Tomcat to Web Sphere Application Server.
• Extensively used the LOG4j to log regular Debug and Exception statements.
• Worked as a Team to identify bugs in application.

Environment: Java, J2EE, Servlets, Velocity, HTML, Java Script, Oracle 9i, Hibernate, XML, Maven, AJAX, Struts2, Eclipse, IBM Web sphere, CSS, UML, CVS, HQL.