PROFESSIONAL SUMMARY:

• Over 8 years of experience in all phases of Software Development Life Cycle (SDLC) including 6 years of professional experience in Salesforce CRM platform as Administrator and Developer.
• Expertise in Salesforce CRM customization and configuration.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Experience in Apex Classes, Apex Triggers, Visual Force, Batch Apex, Integration, REST, and SOAP based web services, Force.com API, SOQL, SOSL and Salesforce App Exchange, Exposure to lightening experience.
• Understanding user stories for the implementation of SOSL, SOQL, WSDL, Partner WSDL & Enterprise WSDL, Visual force (Page, Component & Controllers) and custom user interfaces using HTML.
• Enabling chatter for collaboration on records.
• Experience in developing Components, Controllers and Events.
• Key participant in performing data migration from legacy systems using data loader.
• Excellent in Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities
• Jenkins for continuous integration and Git hub to commit the code in to the repository.
• Strong experience with different methodologies including Agile, Scrum Methodology in SDLC.
• Experience in lead, Case management, Web - to-lead, Web-to case, Email-to-case.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Involved in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Involved on creating Lightning Pages inside Lightning Community Builder.
• Used Lightning experience in sales cloud, service cloud applications for easy processes.
• Hands on experience with Salesforce Administration and Customization, Data Validation, Customer Service, Development.
• Extensive experience in designing Validation Rules, Custom Objects, Custom Fields, Customizing Page Layouts, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder, Custom Tabs, Reports, Dashboards, and Email Generation according to application requirements.
• Proficient with sales cloud, Market Cloud, Financial service cloud, Customer services, Chatter and App Exchanges.
• Good experience with client/server architecture under Model View Controller architecture.

TECHNICAL SKILLS:

Administration: Manage Profiles, Users, Roles and role hierarchy. Process Automation, Approval Process, Validation Rules, Workflows, and Chatter, Permission sets, Reports, and Dashboards, and Email Alerts, Security& sharing

Development: Apex language, Apex Triggers, Apex Classes/Controllers, SOSL, SOQL, and Visual force Pages and components.

Programming Languages: Apex, Visual Force, C, C++, Java, JavaScript, HTML, CSS, SQL, and PL/SQL

Tools: Apex Data Loader, Web Services APIs like SOAP, REST, Lightning Components, Workbench, Force.com, Eclipse IDE Plug-in, JIRA, Force.com Platform (Sandbox), Jenkins, Git-hub.

Databases: MYSQL Server 2005, RDMS Oracle Database 9i, 10g, 11g and 12c, DB2, SQL Server.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 and Linux/Vista/7/10, MAC, UNIX, LINUX.

PROFESSIONAL EXPERIENCE:

Confidential, New York

Salesforce Administrator/Developer

Responsibilities:

• Managed user accounts and maintained security - including new user account creation, profile and role management, sharing rules, and security controls
• As Admin enabled lightning experience to entire org and also provided permissions to particular profiles.
• Created Web to lead and web to case, which are beneficial to collect the information from website and integrate with Salesforce.
• Work on different environment (DEV, UAT and PROD). Design data mapping between source tables and landing tables. Used Demand Tools to integrate Salesforce with other systems and move data from other environments into Salesforce.
• Created object relationships using Salesforce out of box features like master-detail, look up, many to many and also created junction object adding two master detail relationships, hierarchal relationships etc.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Develop business logic and wrote test classes accordingly in SFDC.
• Analyzed data through multiple reports like tabular, matrix charts etc and visualized the data with dashboards.
• Developed Visual Pages, Components to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
• Designed developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, and workflows for Outbound Messages, Email alerts, field update, assigning tasks, approvals and validation rules, auto response.
• Used Jenkins for continuous integration.
• Use Data Loader to insert, update, and bulk import or export data from Salesforce.com objects and to read, extract, and load data from comma separated files (CSV).
• Used Jira tool for task assignment to developers and other teams. Tickets are posted after performing testing directly in to the Jira.
• Worked on Continuous Integration(CI) process as a part of project
• Worked on Salesforce API Import Wizard and Workbench
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used the QA sandbox for testing and migrated the code for deployment instance after testing.
• Worked on Sales cloud, Service cloud, Partner portal and Customer portal.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Contributed for Sales Cloud implementation Designed custom Visual force pages to support various UI needs and various Visual force email templates/components which will render email content dynamically to send notification emails in various scenarios including successful balance transfer & successful fraudulent case closure.
• Responsible for setting up Filed Level Security.
• Created Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Used site.com functionality to build dynamic data driven web pages.
• Expertise in Test Driven Development (TDD).
• Worked on several Tickets for enhancements and fixing bugs.
• Used chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Worked on different aspects of Web Services (SOAP, and REST).

Technical Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports and Dashboards, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, MCLean, VA

Salesforce Administrator/ Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visual force Pages.
• Developed and configured various Custom Reports and Report Folders
• As Salesforce Administrator brought a balance of analytical rigor, pragmatic and timely delivery of business value in an agile and iterative environment. worked towards growing the role to support consistent quality delivery of end-user changes
• Developed and configured the Analytic Snapshots to dump the data on regular basis for the subscription performance and lead generation statistics.
• Created user roles, security, profiles, and work-flow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Validation rules, and approvals for valid data and process automation to automate manual processes.
• Created Custom Visual force components and attributes to override some of the existing standard Visual force components, implemented other related features in the application.
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, and Dashboards.
• Debugging issues rose in testing and deploy the file using Change set and third party tools.
• Created Workflow rules and defined email alerts, related tasks and field updates.
• Used the Email Services to get In-bound message from any email provider to the Salesforce system. Created Custom dashboards and reports based on requirement and reported through Salesforce reporting.
• Developed dynamic Work.com visual force pages using Java script and Ajax toolkit.
• Used Git bash to push the code into the repository branches. Jenkins for continuous integration.
• Trained client in working configuration and development techniques.
• Used the sandbox for Development environment and deployed the code to the Production environment after testing
• Used Data Loader for insert, update, Up-sert and bulk export or import of data from Sales force Objects. Used it to read, load and extract data from comma separated value (CSV) files
• Co-ordinate the offshore development, managed project plan and provided update to all stakeholders
• Used web services like SOAP. REST to call the external files into the Salesforce platform.
• Developed and supported the functionality of the Salesforce service cloud platform.
• Focused on achieving efficiency through the definition, alignment, and execution of configuration changes.
• Assisted with agile story grooming to better define technical configuration changes and translate the business intent.
• Develop trusted relationships with both business Product Owners and technology teammates to optimize delivery of changes
• Data migration from ANT, MS Excel, and legacy using Data loader, Import Wizard.
• Used SOSL and SOQL Queries within the Governor Limits for data manipulation needs of the application.
• Created the object, record and field level security to hide the sensitive information of the application.
• Created different types of Reports (summary reports, pie charts, tabular reports and dashboards) and Report Folders for different user profiles.

Technical Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Lightning components Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Pervasive Data Integrator, Windows XP.

Confidential, Culver City, California

Salesforce Administrator/ Developer

Responsibilities:

• Implementing Integration using SOAP and REST based web services.
• Worked as team member and performed the roles of Salesforce Developer & Admin in the organization.
• Worked on Sales Cloud for maintaining the campaigning reports and Daily activities for effective business.
• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Application
• Worked on creating the users and assigning the profiles, roles for different users.
• Created Junction object to leverage the functionality of Many to Many relationship between two objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Created Activity custom fields, custom relationships and object relationships like master-detail, lookup and many to many etc, and event Page Layout according to the requirements.
• Designed and developed the Apex classes, Apex Triggers, Visual force pages, Custom Controllers, according to application needs
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Created Field Dependencies, Custom Formula, and Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Migrating data from CSV files to SFDC using data loader.
• Created users, public groups, roles and implemented role hierarchies, sharing rules permissions to provide shared access among different users.
• Used sub version for version control (configuration) to commit the code into the repository.

Technical Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Lightning Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Mavens Mate.

Confidential

Salesforce Administrator/Developer

• Strive to create visually appealing sites that feature user-friendly design and clear navigation.
• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, J-Query and API's.
• Deep functional knowledge or hands on design experience with Web Services (REST, SOAP, etc.) is needed to be successful in this position.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Testing and debugging the project for proper functionality and documenting modules.
• Developed client request validations and processing using JavaScript. Involved in writing the Stateless Session Beans.
• Developed and tested the code for online programs.
• Developed a website which provides hospital details, the cost of treatments and another service.
• Created the user-friendly interface to make people register into it and access all the details.

Technical Environment: JavaScript, J-Query, HTML, HTML5, CSS, CSS3, Web Programming Skills, E-Commerce, Teamwork, Verbal Communication, cross-browser compatibility, Web User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (REST/SOAP), Multimedia Content Development, API's