SUMMARY

• About 6 years of Information Technology experience with 4 years of experience on the CRM platform as Salesforce Developer and Administrator, and 2 years of experience in SQL/PLSQL Development and production support/maintenance.
• Experience in Health Care, Insurance, Manufacturing and Telecommunication Industries.
• Hands on experience in Administration and Development of Salesforce CRM applications.
• Good experience in SFDC development in implementing Apex classes, Apex Test classes, Apex Triggers and Visual force pages.
• Ability to write complex SOQL and SOSL queries across multiple objects.
• Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language using cloud platform.
• Experience in integration of salesforce.com applications with third party systems using SOAP API, REST API, REST Callouts and Salesforce Connect.
• Experience in ETL process with Jitter bit Harmony cloud integration tool.
• Experience with Steel brick CPQ and DocuSign.
• Experience in customizing Compact Layouts for Salesforce1 mobile app.
• Hands-on experience with Salesforce Communities.
• Experience in using Change Sets and ANT Migration tool for metadata deployment.
• Experience in web technologies including HTML5, CSS3, JavaScript, XML and JSON.
• Exposure to Salesforce Single Sign-On.
• Proficiency in SFDC Administrative tasks like creating profiles, roles, users, page layouts, email templates, workflows, approvals, validation rules, reports and dashboards.
• Experienced in Agile Methodologies, Scrum Software Development processes as well as Waterfall model.
• Ability to adapt new techniques, tools and approaches.
• Excellent analytical, de-bugging skills and documentation skills.
• Experience in using different tools like GIT, Bitbucket, JIRA and Remedy.
• Excellent time management skills, ability to learn new technologies and tools, ability to multitask, and propensity to handle urgent interrupts with poise.

TECHNICAL SKILLS

Salesforce\ Salesforce Tools: Apex Classes, Triggers, Test classes, Batch and \ Force.com Eclipse IDE plug-in, Apex data \Schedule classes, Visual force, Controllers, \ Loader, Salesforce Connect, ANT Migration \salesforce1, SOAP, REST API, Sales Cloud, \ Tool, Workbench, WSDL, WSDL-to-Apex.\Sites, Communities, SOQL, SOSL, DML, \Reports, Dashboards\

AppExchange Tools \ Programming Languages: Jitter bit Harmony, Steel brick CPQ, DocuSign\ Apex, Java, C#, SQL, PL/SQL.\

Web Technologies\ Operating Systems: HTML5, CSS3, Bootstrap, Java Script, XML, \ UNIX, Windows XP/2000NT, Windows 7/8/10 \JSON, JQuery.\

Web Services \ Database: SOAP, RESTFul.\ Oracle 10g/11g, PostgreSQL, MS SQL Server.\

Tools and Utilities: JIRA, GIT, Bitbucket\

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Salesforce Developer

Responsibilities:

• Worked on Analyzing, Story pointing and implementing the user stories.
• Designed, developed and deployed Apex classes, controller classes, apex triggers, Visual force Pages, SOQL for various functional needs in the application.
• Developed Custom Salesforce App for sales executives using Force.com toolkit.
• Customized Compact Layout for Salesforce1 and Integrated Google Maps with Salesforce.
• Integrated Salesforce with HR/Payroll system using REST Callout.
• Integrated Policy Purchasing system with Salesforce using Apex REST API.
• Configured Customer Community for self-service of customers.
• Developed ETL process using Jitterbit Harmony cloud Integration tool.
• Worked on Salesforce Inbound Single Sign-On.
• Created Email Templates, Configured workflow rules and approval process.
• Followed Scrum Agile methodology for the iterative development of the application and participated in weekly Sprints, daily stand up meetings.

Environment: Salesforce.com, Force.com IDE, Apex Classes, Controllers, Triggers, Visual force, REST, JSON, Callouts, OAuth, ETL, Communities, Javascript, Git, BitBucket, Selenium, JIRA

Confidential,Houston,TX

Salesforce Developer

Responsibilities:

• Implemented Apex Classes, SOQL and Apex triggers for various needs of the application.
• Developed Visualforce pages and Apex controllers.
• Integrated Salesforce with Order Management application using SOAP API.
• Integrated Salesforce with Oracle Financials using Salesforce Connect.
• Worked with Steelbrick CPQ and configured DocuSign.
• Created Entitlement Process, Milestones for better management of cases.
• Created Email Services and Web-to-Lead process for automation.
• Configured Auto Response and Assignment rules for Leads and Cases.
• Created Workflows, Email Templates and configured Excel Connector Add-in

Environment: Salesforce.com, Sales cloud, Steel brick CPQ, Apex, Visual force, Javascript, Web Services, Email Services, SOAP API, XML, SOA, DocuSign, Force.com IDE, ANT, Chatter, Remedy

Confidential,Minneapolis,MN

Salesforce Admin/Developer

Responsibilities:

• Created Custom Objects, Custom Fields, Tabs and maintained field level security.
• Developed Apex Classes, Triggers, SOQL and Visualforce pages.
• Configured Workflow Rules and Approval Processes.
• Configured Web-to-Case, Email-to-Case, Case Assignment and Escalation rules.
• Used Data Loader to bulk insert, import or update into the object.
• Built Reports and Dashboards using Custom Report Types.
• Created OWD, Roles, public groups, role hierarchies and sharing rules for the organization.
• Used Change Sets for deploying configuration components to production.

Environment: Salesforce.com, Service Cloud, Security, Apex, Visualforce, Data Loader, Reports, Dashboards, Force.com IDE and Change sets

Confidential

Jr. Salesforce Admin/Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce CRM.
• Developed various Custom Objects, Tabs, Relationships, Formulae and Validation Rules.
• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Implemented Pick Lists, Lookups, Master Detail Relationships, Dependent Pick Lists, Validation and Formula Fields to the custom objects.
• Created Workflow rules and defined email alerts, related tasks and field updates.
• Responsible for setting up Filed Level Security.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented Data Loader for loading the data.

Environment: Salesforce.com, Service Cloud, Apex, Visual force, Sandbox, Security, Chatter, Change Sets

Confidential

SQL/PLSQL Developer

Responsibilities:

• Created Custom objects like Tables, Views, Sequences, Synonyms etc.,
• Developed SQL Queries, Stored Procedures, Functions and Packages in Oracle.
• Modified Existing SQL scripts for changing business requirements.
• Developed PL/SQL Programs to load data into Oracle using SQL*Loader Utility.
• Resolved errors by Testing and Debugging the Oracle PL/SQL Packages.
• Developed PL/SQL Delimited Reports.
• Performed Unit Testing and Prepared Developer Documents for change control tracking.
• Prepared Unix Shell Script files for invoking SQL Scripts.

Environment: Oracle Database 10g, SQL, PL/SQL, Red Hat Enterprise Linux 5.4, SQL*Loader, TOAD, Oracle Reports, WinSCP, PuTTY