PROFESSIONAL SUMMARY:

• Over 8 years of professional IT experience in Salesforce.com Development, implementation including configuration and database activities.
• Strong experience in all phases of Software Development Life Cycle (SDLC) including requirements gathering and analysis through project Design, Development, Implementation, Deployment, Testing and Maintenance.
• Strong experience in working with Apex classes, Visualforce pages, Triggers, Controllers and Controller Extensions, Components, Test Method and Application Design and Development on Force.com platform.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter and App - exchange applications.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, PageLayouts, Email Services, Approvals, Workflows, validation rules, Tasks and Events.
• Experience in using the Force.com explorer to browse data model schema, custom objects, formula fields, build and test SOQL queries.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Junction objects, master-detail relationships and lookup relationships.
• Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in Deployment, deployments from one environment to different environments.
• Experience in web technologies like HTML, XML, CSS, JavaScript, Angular JS, WSDL, and SOAP.
• Proficiency in Visual Basic Programming language.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, Lightning Components, Lightning Pages, Lightening Apps, SOQL, SOSL, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production)

Integrating Tool: Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete

Programming: Apex, C#.Net, Java

Web Technologies: HTML, Java Script, Asp.Net WSDL, SOAP API, REST API

Database: SQL Server, Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Sr. Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in identifying, planning and implementing new Salesforce.com features and functions (workflow, force.com objects, reports, apex code) in response to business needs.
• Involved in creation of custom fields, field dependencies, tabs, applications, home page components.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created Lightning Component Tabs and Visualforce Tabs.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created CPQ process using Apptus CPQ and CLM AppExchange tool in Quote.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Managed Contract and Order Management process which includes product and service configuration, quote creation, pricing structure, billing statement.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visual force and controlled the content in these templates using Components and controller class.
• Created reports and dashboards.
• Integrated the Web Services for extracting the data from external systems.
• Developed Apex Triggers, Apex Classes and Apex pages.
• Designed and developed Service cloud and integration.
• Worked with third party java tools to integrate with salesforce for processing the data into salesforce database.
• Involved in setup and configuration of Sales and Marketing and Case Management application.
• Configured Knowledge Base and Data categories for the Customer service representatives.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies

Environment: Saleforce.com platform, Apex Language, Visual Force (Apex classes and Apex Triggers), Salesforce.com Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, Web Services, Sandbox, Eclipse IDE Plug-in, Email Service, Force.com Explorer.

Confidential, SFO

Salesforce Developer/Admin

Responsibilities:

• Working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Interacted with various Business team members to gather the requirements and documented the requirements
• Reviewed Business Requirements and Technical Specification Documents.
• Analyzed the scope of requirements, and managed requirements.
• In charge of conducting the UAT with the Business Users, and gathering feedback.
• Actively interacted with Team Members, Business Analysts and Project Management team to analyze the business process and requirements.
• Performed the roles of Salesforce.com Developer, Administrator and Salesforce CRM in the organization
• Designed multiple Visualforce for the communities.
• Responsible for design and functionality of various Email templates in communities.
• Developed Controllers for Visualforce pages in communities based on the requirement.
• Responsible for writing multiple triggers, apex classes, workflow rules to keep track of the users in the community.
• Worked on enhancing a customer portal, that has been developed for the portal users.
• Design and development of prototypes of Visualforce pages for Foundation Connect.
• Configuring and creating applications for foundation connect.
• Worked in configuration of a marketing tool, Constant contact for sending bulk emails to the users.
• Worked on integrating an external tool with Salesforce.
• Responsible for data clean up and maintain unique records in both the marketing tool and salesforce.
• Creating custom reports on campaigns to generate reports on a single click.
• Responsible for data model for deduping the data using Cloudingo.
• Worked on large amount of data for cleaning and deploying it into production environment.
• Responsible for maintaining data consistency post deployment.
• Responsible for migration of data from an external tool into Salesforce.
• Involved in multiple cycles of testing and fixing the defects that are logged in by the testing team.
• Responsible for maintaining the security by creating various sharing rules and permission sets and writing scripts for Field Level Security.
• Responsible for creating and configuration of various homepage components in the communities.
• Working knowledge of Salesforce 1 Simulator.
• Integrating an external tool with salesforce using Sync apps Cazoomi.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Apex Language, Visual Force Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script & J-query, Eclipse IDE Plug-in, Windows.

Confidential, Phoenix, AZ

Salesforce Developer/Admin

Responsibilities:

• Involved in Administration, Development and Deployment of Salesforce.com
• Worked on Apex Data Loader for doing various activities.
• Worked on Configuration like creation Objects, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
• Involved in creating Custom Settings
• Responsible for writing Visual force Pages for building the wizard
• Involved in writing Apex Triggers.
• Worked on migrating meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool
• Worked on Data.com to get the correct data for Lead by using REST API.
• Worked on Geo Coding for getting Latitude and Longitude of a given address by using REST API.
• Worked on Schedule Apex and Batch Apex.
• World on Salesforce1 mobile Administration
• Worked on generating PDF Files by using AppExchange applications.
• Worked on Custom Settings, Field Sets.
• Implemented advanced search functionality by using visualforce pages.
• Worked on writing Test Classes for Triggers and Controller Classes.
• Worked on Dupe Blocker Application to restrict the duplicates.
• Worked in View Account Hierarchy and Account Look up functionality for restricting the duplicates.
• Worked on Configuration workbook.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XPTriggers, Workflows Rules, Validation Rules.

Confidential, East Hanover, NJ

Salesforce Developer

Responsibilities:

• Developed Apex coding which includes Triggers, classes for custom controllers and controller extensions, schedulable apex classes, batch apex etc., according to the functional needs of the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, and custom reports to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish Many to Many relationships among objects.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential

Java Developer

Responsibilities:

• Responsible for documenting the user requirements and system design specifications.
• Responsible for analyzing business processes, user new requirements.
• Analyzed current business process and investing the old system.
• Used HTML, CSS and JSP for developing web pages and JavaScript for client side validation.
• Designed and developed back end code using Servlets and JavaBeans.
• Designed and implemented the database interaction using JDBC, and stored procedures using PL/SQL.
• Involved in process of gathering, modeling and transforming data into useful Information
• Created tables, Queries, indexes, stored procedures, triggers and constraints.
• Developed Logical data model, Physical data model and Entity Relationship Diagrams.
• Fixing defects on the JSP pages and working on enhancements.

Environment: Java, J2EE, Spring MVC, WebServices SOAP, Restful, XML, XML parsers, Ajax, JSON, JSP, CSS3, HTML5, Hibernate, JDBC, UML, SVN, TOAD, Eclipse.

Confidential

Software Engineer

Responsibilities:

• Developed Test cases based on Business Requirements, Technical Specifications and General Design Documents.
• Interacted with the IT development team in setting up the ANSCII specified XML transmission standards and formats.
• Involved in Client-Server communication testing and XML testing.
• Tested the SWIFT protocol using XML Standards as specified in the requirements compliance document.
• Involved in end to end testing of the system and used Mercury QTP for regression testing the application.
• Wrote test cases for testing the applications GUI screens and validating Routing, Checksum and error detection techniques used in SWIFT protocol.
• Maintained and executed Manual test cases using Mercury test director.
• Performed Back-End Testing of the Oracle Database using SQL, PLSQL, and Toad.
• Regression testing was done for all the new builds released.
• Tracked and reported defects using Test Director.
• Worked closely with team members and the development team to resolve any defects and functional issues.
• Participated in meetings with the Developers and Users to get exposure to the feature(s) to be included in the upcoming release.

Environment: First Data Payment Management, SWIFT Protocol, QTP, Test Director, Windows XP, HTML, XML, JAVA, J2EE, Tomcat Server, Oracle, SQL, Ms Visio, Ms Access, Excel, Word, Power Point, Windows, Core Banking Portal, Linux.