PROFESSIONAL SUMMARY:

• Dealt with major clients and handled teams working on different technologies. CRM Consulting and implementation and business process.
• Configurations, Project/Delivery Management & User Trainings.
• Managing end - to-end Salesforce.com Implementation engagements across industry verticals.
• Business Process Understanding & Product Fitment.
• Experience in diverse domains such as Information Technology, Finance, Banking,
• Manufacturing and Production, Environmental.
• Managing Business Process, Re-engineering and Information Re-engineering projects dealing with Client.
• Management, Release Management, Portfolio Management issues through various phases of a Project.
• Experienced in Force.com Apex Classes, Apex triggers Integration, Visual force, Force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in designing of custom objects, custom fields, Pick lists, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Responsible for setting up Profiles and roles.
• Expertise in rolling out CRM systems across varied Business Processes.
• Developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Creating Reporting Solutions, Design and Development of technical solutions for Financial / Circulation/ On Demand Services.
• Experienced in working on Cloud Computing.
• Experience Includes Building Relationships with Internal Business Units, Developing Applications using SalesForce.com, Apex, Visual Force Pages, and SOQL on Force.com Platform.
• Working knowledge on SFDC, CRM, Customer Care, Accounts Receivables, Credit Limit process, Collections, Discounts, Catalogues, Invoicing, Reporting).
• Excellent written and Verbal communication & interpersonal skills

TECHNICAL SKILLS:

Salesforce.com: Salesforce.com customizations like workflow Rules, Validation Rules, Record types, Roles, Hierarchy, Custom Objects, Page Layouts and other configurations. Health Cloud, Sales Cloud, Service Cloud and NPSP

Operating Systems: MS DOS, Windows98/XP/2000, Red Hat Linux, Windows7 and IOS.

Software Tools: MS Word, MS Excel, MS Access, MS PowerPoint and MS Project.

PROFESSIONAL EXPERIENCE:

Confidential, Pleasant Hill,CA

Sr. Salesforce.com Admin (Lead)

Responsibilities:

• Responsible for Business Analysis & Requirement understanding, development and data modeling.
• Worked closely with the business on daily basis, and worked on the enhancements requests and issues faced by business.
• Creating a custom object called Global History object which mimics the standard history table.
• Working in Lightning instance of sales force and creating reports and customizing workflows, validation rules and creating email templates and list views .
• Worked on the Health Cloud, Sales Cloud, Service Cloud and proficient in using NPSP package.
• Experience working on the Non Profit environment .
• Creating a Batch Apex class which copies the bulk records from history tables of each detail object and inserts them into the Global History object.
• Creating an Apex Scheduler class which will schedule the Batch Apex class for every one hour.
• Ability to overcome the Governor limit of not able to add more than 5 apex batch jobs at a time.
• Responsible for creating reports on the Global History object and other customizing reports.
• Created the Dashboards, Reporting Tabs and Pages based on the available data both in classic and lightning instance of sales force.
• Training the end users in the lightning instance, about the new features and upcoming releases and products available .
• Worked on customizing and trouble shooting the app which is integrated with the company’s salesforce instance and debugging the issues and training the users about the app and lightning .
• Development of a Visual Force page which redirects particular users to a screen where they can only view a black tab UI with limited permissions where they could view the I frame of Apple’s component.

Sr. Salesforce.com Admin (Lead)

Responsibilities:

• Responsible for Business Analysis & Requirement understanding, development and data modeling.
• Worked closely with the business on daily basis, and worked on the enhacements requests and issues faced by business.
• Worked with over 100 users in Latam, EMEAR and Canada, and resolved the technical issues faced by them
• Creating a custom object called Global History object which mimics the standard history table.
• Creating a Batch Apex class which copies the bulk records from history tables of each detail object and inserts them into the Global History object.
• Creating an Apex Scheduler class which will schedule the Batch Apex class for every one hour.
• Ability to overcome the Governor limit of not able to add more than 5 apex batch jobs at a time.
• Responsible for creating reports on the Global History object and other customizing reports.
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visual Force pages on Force.com IDE platform and Eclipse.
• Development of a Visual Force page which redirects particular users to a screen where they can only view a black tab UI with limited permissions where they could view the I frame of Apple’s component.
• Performed the testing operations on the Visual Force pages, Custom Objects and Reports. Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.
• Post-Implementation Support & Maintenance engagements for strategic customers.
• Strong functional & analytical skills in understanding the Business Processes & CRM objectives and recommending “right-fit” solution.
• Extensively uploaded data using APEX data loader leads.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed data cleanup and/or data migration to/from salesforce.com.
• Worked on creating the FSD and had a integral participation in UAT and BAT with business and users around the globe .

Environment: Visual Force, APEX classes and Triggers, AppExchange API 15.0, Force.com IDE and migration tool, Sandbox data loading, Eclipse IDE Plug-in, Apex Data Loader and Apex Explorer.

Confidential

Admin

Responsibilities:

• Design the solution and get the acceptance from the client.
• Data Migration from PeopleSoft to Sales force.
• Estimation and response to RFPs for different projects.
• Handling production servers directly in case of emergency.
• Experience in connectivity of Sales force with Oracle 9i database.
• Developed and customized pages using Visual Force.
• Added few applications on AppExchange.
• Implemented PRM for partners
• Strong exposure and understanding of business strategy planning and implementation.

  Widely used Data Loader.

Environment: Visual Force, S-control, My-Sql, HTML, data loader, JavaScript.