SUMMARY:

• Around 3+ years of experience as a Salesforce Developer/Administrator and making custom configuration in force.com platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Experienced in implementing APEX Triggers and Workflows to achieve complex business functionalities. Developed complex Visual Force pages with APEX controller classes.
• Expert in writing the SOQL and SOSL following Governor Limits and handling the code coverage by writing test classes during code deployment.
• Knowledge on JAVA OOP’s Analysis, Design, Development, Testing and Implementation and knowledge on REST Web Service and integrating salesforce.com with other systems.
• Experience in using HTML, CSS, JavaScript, AJAX and JQuery technologies in implementing the business processes, SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Extensive working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Experience in developing and administrating projects on Salesforce.com Sales, Service cloud.
• Proven ability in using data tools - Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete etc. Experience in Partner portal, Customer portals and Force.com Sites.
• Created Technical document, like a user manual for using the application and training end users.
• Worked closely with the Business users, End users and proven ability in understand the requirements from end clients.
• A well-organized, dedicated, goal-oriented and a hard-working team player with extensive communication with BA Team in analyzing the requirements.
• Excellent analytical, interpersonal, time managerial and problem solving skills. Self-motivated with the ability to work independently or as an integral part of a team and committed to the highest levels of professional and personal excellence.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, VF pages and Components.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, AppExchange Package & Custom Application and Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: JAVA, C, C++, APEX and UML.

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service.

Platforms: UNIX and Windows (NT, 2000, XP).

Database: MS SQL Server 2000/7.0 and MySQL.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

Tools: MS Visual Source Safe, HTML Dream weaver and Microsoft Project 2000 and Sub Version, MS Visio.

WORK EXPERIENCE:

Jr. Salesforce Admin

Confidential, Salt Lake City, Utah

Responsibilities:

• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, locking statements, Transactional control to invoke Apex triggers.
• Created Visual Force Pages to display search based record sets.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders.
• Worked on User Setup, Object/Field creation/validation rules setup, Profile management, Data import/export.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, assignment rules and approval process.
• Created sharing rules and permission sets according to the business.
• Efficiently worked on customizing with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities using Apex.
• Developed various Custom Reports, Dashboards and deployed them for different business users based on security.
• Refresh the sandboxes in regular intervals and deploy the code into production.
• Supported the Data migration activities using out of the box Data Loader.

Environment:: Force.com platform, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards. JIRA, Test Link.

Salesforce Administrator/Developer

Confidential

Responsibilities:

• Created Apex Triggers and Apex classes, VF pages and also developed and managed workflows and Apex Triggers.
• Worked with database team to identify data needs for each work group.
• Assisted in design and implementation of data collection within Salesforce.com including page layouts, permission sets, and custom fields
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Assisted in configuration and maintenance of user security permissions including user hierarchy rules, roles, and permission sets
• Developed custom validation and workflow rules. Assisted in data cleanup and data migration
• Created documentation regarding processes within Salesforce.com
• Contributed to team effort by accomplishing related results as needed

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in

Intern Salesforce Admin/Tester

Confidential

• Assisted developers and involved in testing the new features developed in Agile Sprints.
• Created Test plans, Test Cases and reported bugs in Jira.
• Responsible for retesting and regression testing of the applications.
• Created Test cases, Test plans, and Test matrix for testing process.
• Helped with testing Salesforce.com Applications such as testing Org wide security challenges in Role and Profile levels.
• Tested Page layouts and Record type assignment and Data into the custom objects.
• Performed some of the administrator tasks by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Configured different page layouts and customized field level security of fields for different objects.
• Created page layouts, search layouts to organize fields, custom links, custom buttons, and related lists.
• Created reports and dashboards for different objects based on the user requirements.
• Worked closely with Salesforce.com developers and understanding the features

Environment: Salesforce.com platform Administration, Data Loader, Workflows, Approval Process, SOQL, SOSL, Custom Reports, Dashboards, TEST Link, JIRA

Graduate Assistant

Confidential, Maryville, Missouri

Responsibilities:

• Assisted the assigned faculty in developing a Salesforce application. Proactively created Apex Triggers and Apex classes, VF pages and also developed and managed workflows and Apex Triggers.
• Involved in Administrative work, created and maintained Users, Roles and Profiles and implemented role hierarchies, sharing rules, field level securities among the custom fields and page layouts.
• Created various Custom Objects, Custom Settings, Sharing rules and Permission sets.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities, Products and developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created and used Email templates in HTML and Visual force formats.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Assisted in data cleanup and data migration.
• Created documentation regarding processes within Salesforce.com

Environment: Saleforce.com platform, Apex Classes, Visual Force Pages, Data Loader, Import Wizard. Workflow & Approvals, Reports, Custom Objects, Scheduled Apex Jobs, Email Services.