SUMMARY:

• Overall 8 + years of professional IT experience and strong experience in Salesforce.com Development, implementation including configuration and database activities .
• Experience in salesforce End - to-End Implementations, Customizations, and Development & Salesforce Testing.
• Acquainted with all the onerous tasks that appertain Sales cloud, Service cloud, Marketing cloud & Community cloud.
• Significant Experience in handling all the Administrative tasks.
• Experience on Case Management and Knowledge Management.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in creating dynamic Visualforce pages using front-end framework Angular.JS.
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
• Extend or build new apps with the Lightning app builder (salesforce1) and lightning components
• Involved in Lightning, Process Builder, and Workflows.
• Strong knowledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.
• Excellent verbal and written communication skills and ability to work with the team.
• Extensive experience working with Salesforce CPQ, Wave Analytics and Salesforce Lightning.
• Hands on Experience on Salesforce Web services API like REST, Bulk and SOAP.
• Strong Experience in Apptus CPQ implementation.
• Flexible in Data migrations, Integrating Salesforce using Web Services and other Configuration tools.
• Effective employment of Apex DataLoader, Import Wizard, and Data Manipulation Language for Data Migration and Management in bulk.
• Experience in developing Client-specific solutions on Force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Experience in using database such as SQL server, MySQL, ORACLE and other prominent technologies such as Ajax, Java Server Faces and many others.
• Self-motivated, quick learner and with good trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Apex classes, Apex Triggers, Apex Methods, Force.com IDE, Workflow and Approvals, Profiles and Permission sets, Role Hierarchies, Sharing rules, OWD, Validation rules, Apex Data loader, App Exchange, Jitterbit, CastIron, Escalation rules, SOSL, SOQL, web services (SOAP and REST), Sales cloud, Service cloud, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading

Languages and Scripts: Apex, C, C++, Java, HTML, CSS, XML, XHTML, JavaScript, Angular.JS and PL/SQL

Database: Oracle 9i/10gH, Microsoft SQL Server, MySQL, Force.com DB MYSQL

Force.com Tools: Force.com, Eclipse IDE plug-in, Apex data loader, Force.com platform (sandbox and production), Force.com Explorer, Workbench, ANT Migration Tool, Excel Connector

Operating Systems: Windows 7, XP, Windows server 2008/2003, UNIX

Project Management: Waterfall, Agile, Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Matawan, NJ

Sr. Salesforce Developer

Responsibilities:

• Involved in salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with other salesforce.com consultants while implementing the solutions for the needs of organization.
• Agile methodologies (SCRUM) was implemented that includes daily scrum with team.
• Created record types and assigned page layouts based on the profile to the record type.
• Developed Reports and Dashboards for various business users on Opportunities, Cases and Accounts.
• Worked on importing existing information into Salesforce Knowledge.
• Created User profiles with the appropriate User permissions and then assign to User profiles.
• Worked on Search Highlights and Snippets, Synonyms, Prompted terms, topics, and Keywords from cases to improve article search.
• Deployed application from sandbox to different other sandbox as well as into production environment using change set, Eclipse and Force.com Migration tool.
• Created custom objects and defined lookup and master-detail relationship on the objects. Also created junction objects to establish connectively among objects.
• Integration experience on salesforce.com using Apex language (Classes, Triggers and controllers), Web services, Visualforce Pages, Components, Tabs, Custom Objects, Reports, Analytic snapshots and dashboards.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.
• Worked with end users and business analysts for requirement gathering, analysis and provided design inputs.
• Experience with Apptus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Worked on Service Cloud implementation and have experience in developing Email templates within Marketing Cloud.
• Used Salesforce Lightning Components for building Customized Components replacing the existing ones by using JavaScript on the client side and Apex on the server side.
• Involved on creating Lightning pages inside Lighting Community Builder.
• Involved in building responsive single page application using JavaScript framework such as Angular.JS.
• Developed Lightning apps with Lightning Components and make them compatible with Salesforce1 mobile configuration.
• Performed Bulk Data Migration from Legacy Systems to Salesforce using Import Wizard, Excel Connector, Data Loader and Jitterbit.
• Integrated Apex with External Services using Rest API.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Work flow Alerts and Actions.
• Experience in Approval Workflows, Validation rules, Approval Processes, custom tabs, custom reports, report folders, report extractions to various formats.
• Worked on various salesforce.com standard objects like Lead, Accounts, contacts, contracts, Opportunities, products and price books.

Environment: Salesforce.com, Service Cloud, Marketing Cloud, Apex Language, Visualforce, Apptus CPQ, Custom Objects, Workflows & Approval Process, Web Services, Security Controls, Eclipse IDE plug-in, Reports, Dashboards, Data Loader, Jitterbit, JavaScript, HTML, AJAX, CSS, Force.com IDE, Sandbox, Agile methodology.

Confidential, Tampa, FL

Sr. Salesforce Developer/Administrator

Responsibilities:

• Involved in gathering business and technical requirements for leasing quote automation and build the application right from the scratch and deploy it to production.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Experience working with Force.com IDE and salesforce.com sandbox environments.
• Setup Live Agent as part of Case Management implementation inside Service Cloud
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per the Customer Experiences.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Implemented case Management automation to track and solve Customer’s issue.
• Implemented pick-lists, dependent picklists, lookup, master-detail relationship and validation, formula fields to the custom objects.
• Used SOSL and SOQL with consideration with governor limits for data manipulation needs of the application using platform database objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record pages.
• Customized user Roles, Role hierarchies, Profiles and sharing setting to ensure that the protected data is available only to the authorized users.
• Integrated Web services for extracting the data from external system to display in the pages of salesforce.
• Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
• Used the sandbox for testing and migrated the code to the Production after testing.
• Closely worked with SFDC Admins and Business Analysts in the Org involved in integration and merging two salesforce instances.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com DataLoader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool.

Confidential, Boston, MA

Salesforce Developer/Analyst

Responsibilities:

• Collecting the requirements from sales team and was responsible for coining a Sales Cloud Applications
• Used Salesforce Automation like Approval process and Workflow rules.
• Developed and deployed Salesforce.com reports and dashboards.
• Created and maintained user roles, security and profiles.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in Finance Section.
• Worked with forecasts, Reports, OWD, Sharing rules, Case Feed, Entitlement management, profiles & permission sets.
• Responsible for implementing certain components of the UI using Salesforce Lightning.
• Methods were created for updating the records.
• Invoked Apex Triggers using Apex data types, Assignment statements, loops, Locking statements, Exception statements.
• Used simple workflows to initiate Emails alerts and automatic updates.
• Experience in customization using Apex, visualforce and worked with Auto response rules and Escalation rules.
• Setting up Salesforce Knowledge for Customers, Employers and Financial Professionals in Company’s Website.
• Customer Satisfaction Process was developed and initiated.
• Provided maintenance and administration services.

Environment: Salesforce.com CRM application Platform, Apex Language, profiles and permission sets, Visual Force, Custom objects, Case Feed, sales cloud, Entitlement Management, Layouts, sandbox, dashboards, reports, Workflows, Communities, Salesforce Knowledge,Salesforce1, App Exchange, Salesforce Knowledge, Approval Processes, Page Layouts, Eclipse.

Confidential, Rochester, NY

Salesforce Developer/Administrator

Responsibilities:

• Collected business requirements from business Brokers and Providers for opportunities that are owned and need to be bundled and documented them in functional specification.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and deployed Salesforce.com reports and dashboards.
• Created and maintained user roles, security and profiles.
• Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
• Developed and configured various Custom Reports, Report Folders and Dashboards for different user profiles based on the need in the organization.
• Designed and developed VisualForce pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
• Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Worked on service cloud module such as web-to-case and Escalation rules.
• Worked with Milestone PM that helps to track projects, milestones, tasks, blocked tasks, overdue tasks, time and expense budgets and a whole lot more.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Work ed on complex data migration projects using Data Loader tool.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Apex Triggers, Visual Force (Pages, Component & Controllers), SOQL, SOSL, Data loader, HTML, Workflows & Approval process, Sales Cloud, Service Cloud, Tibco, Reports, SalesForce.com sandbox.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Created Custom objects to build new application functionality in the Salesforce.com.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Creation of Business process and procedure mapped to SFDC service and sales cloud based on business and system analysis.
• Worked for profile settings and security for different store users.
• Implemented Knowledge management for end user to provide information on products.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Developed Visualforce page using the extension controller according to the client’s requirements.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Worked for knowledge management system.
• Data is collected and stored using knowledge management for other employees in the organization to use.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created email templates, validation rules for data quality, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Salesforce Platform, Visualforce pages (Pages, Controllers, Extensions, Components), Reports, Dashboards, Apex language, Data Loader, HTML, JavaScript, SOQL, SOSL, Web Services API, HTML, Java.

Confidential

Business Analyst

Responsibilities:

• Captured Business Requirements from end users and created Business Requirement Documents and the Functional Specification Documents.
• Used techniques like Brainstorming, conducted meetings and held JAD sessions with development, database and business teams to clarify the requirements.
• Capture Business rules for routing of workflow items based on key business data elements.
• Capture Requirements for Management reporting for workflow and productivity.
• Create Use Cases for Claim Adjuster actors to run reports and process workflow items.
• Support development of a Security Rule Base to define Roles within the new system.
• Coordinate between Technical, Business and QA teams for verification of information and facilitate.
• Participated in Requirement Review meetings with Business team, QA team and Development team.
• Recommended prioritization and potential corrective action for the defects.

Environment: Project Management Tools, Rational, Rational Rose, MS Word, PowerPoint, Excel.