SUMMARY:

• 6 Plus years of IT experience in application design, customization, development, support which includes 4+ years of experience in SalesForce.com CRM.
• Leading Onsite/offshore Team and worked closely to ensure performance and functionality of the platform. 
• Administration, Configuration, Implementation experience on Salesforce.com CRM.
• Extensive knowledge on data modeling and data analysis.
• Worked with DBA’s to create a best fit physical data model from the logical data model.
• Done analysis of live site issues related to database and resolved the same.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working with Force.com IDE for development and deployment.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in realizing the business requirements to design on salesfroce.com platform by designing the required entities like custom objects.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, Email alerts and business logic.
• Experience in installing, evaluating the App Exchange application under the salesforce.com platform.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Created Temporary Tables to store the data from Legacy system.
• Experience with Customer Support (Service Cloud).
• Extensive experience in designing various models of Case Management approaches.
• Developed a Configuration Management guide that follows best practices for optimal use of Salesforce’s out of the box features
• Experience in creating Approval Process.
• Experience in all phases of Software Development Life Cycle (SDLC) and Agile SDLC.
• A very good team player with the ability to work independently, competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

TECHNICAL SKILLS:

Salesforce Technologies : Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, S-Controls, Apex Web Services, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

Languages: JAVA, J2EE, Apex, C, SQL, HTML

Web Technologies: HTML, CSS, AJAX, Java script.

Web Services: SOAP, Cast Iron, WSDL, XML

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: OS-X, Windows 8,7, Windows Vista, Windows XP, NT, 2000, 2003.

Data Modeling Tools: PowerDesigner 15.2, Erwin, ER Studio, Access, Visio

WORK EXPERIENCE:

Confidential, Denver, CO

Developer

Responsibilities:

• Administration, Configuration, Implementation experience on Salesforce.com CRM.
• Extensive knowledge on data modeling and data analysis.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working with Force.com IDE for development and deployment.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, Email alerts and business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual force.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in the weekly status, design and data migration review meetings.
• Translated customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Developed Apex Classes, Triggers, Visual Force Pages and configured workflow rules, validation rules, formula fields, custom buttons and links.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, chatter, Informatics On demand, OS-X 10.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Managing team at offshore and worked closely to ensure performance and functionality of the platform. 
• Developing Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Developing Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Developed VisualForce Pages for certifying the User data available for scrubbing.
• Developing Custom Objects, Custom reports and configured Analytical Snapshots to analyze the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages to suit the needs of the applications.
• Developed Apex Classes, Triggers, Visual Force Pages and configured workflow rules, validation rules, formula fields, custom buttons and links.
• Conducted design and build review sessions on workflows, configuration etc.
• Utilized in-depth knowledge of functional and Technical experience in Salesforce CRM and other leading app exchange products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Involved in the weekly status, design and data migration review meetings.
• Implemented and monitored the data access and sharing rules for the top level management.
• Managing user’s profiles, roles and groups, creating and maintaining custom objects and fields.
• Designed and implemented reports, formula fields, workflow, sharing and validation rules, tabs, dashboards.
• Involved in handling bulk data migration for the objects like Users, Territories, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes etc.
• Monitored the data migration activities like Insert, Update, Upsert, Delete and Export using Apex Data loader.
• Monitored the configuration and maintenance of “Sandbox” environments to facilitate successful development and deployment of new on-demand features and functionality.
• Built strategic page layouts, convenient workflows and detailed reports to generate user interest and increase workforce adoption of Salesforce.com as an everyday business tool, leading to increased efficiencies and productivity. 
• Developed a wide variety of database enhancements upon request, custom objects, tabs, fields and record types; dashboards; validation rules; and formulas. 
• Understanding SFDC CRM processes for pre-sale activities.
• Business processes streamlining and processes re-engineering.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with configuration and also Security aspects of Salesforce.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Providing technical architecture of the target platform, with all interfaces.
• Used Data migration tools and de-duplication.
• Working with products, proposals, Quotes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Integrating Oracle Application with Salesforce.com with using metadata API.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked with Chatter which helps the users to communicate with the organization easily and quickly.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, chatter, Informatics On demand, Windows XP.

Confidential, Wausau, WI

Salesforce Developer

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Developing Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Developing Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Developed VisualForce Pages for certifying the User data available for scrubbing.
• Developing Custom Objects, Custom reports and configured Analytical Snapshots to analyze the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages to suit the needs of the applications.
• Responsible for creation of users, roles, profiles and defined object and field level securities involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles.
• Developed and configured various reports and report folders for different user profiles based on the needs of the organization.
• Customized page layouts depending upon user roles and groups.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Designed various web pages in visual force for capturing various customers.
• Designed and developed apex classes, extensions and apex triggers for various functional needs in the applications.
• Migrated data from EXCEL/CSV files to SFDC using data loader.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data, Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox

Confidential, San Francisco, CA

Salesforce Developer

• Interacted with various Business User Groups to gather the document requirements.
• Responsible for the development and defect fixing and deployment of a complex Salesforce.com case management implementation used by all of the company’s key business units and end-users.
• Worked on the interfaces with SAP and SFDC using Web Services.
• Translated customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Developed Apex Classes, Triggers, Visual Force Pages and configured workflow rules, validation rules, formula fields, custom buttons and links.
• Monitored the data migration activities like Insert, Update, Upsert, Delete and Export using Apex Data loader.
• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Enabled chatter feeds and created groups to access the feeds.
• Provided access to objects and the fields of the objects to track using chatter.
• Serve as the Reporting SME for business questions and needs around Business Intelligence and Analytics.
• Monitored the configuration and maintenance of “Sandbox” environments to facilitate successful development and deployment of new on-demand features and functionality.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, chatter, Informatics On demand, Windows XP.