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Salesforce Analyst Resume

NyC

PROFESSIONAL SUMMARY:

  • Over 10+ years of professional Software Development Experience with strong Object Oriented Analysis, Designing & Programming skills including 3 years of extensive experience in Salesforce.com CRM platform with proficiency as Administrator, Analyst and Developer.
  • A skilled Salesforce analyst with proven expertise in using new tools and techniques to drive improvements throughout an entire software development lifecycle.
  • Having extensive industry and full life cycle experience in a Salesforce based environment, along with exceptional analytical, design and problem - solving capabilities.
  • Excellent communication skills and able to work alongside technical teams involving both on-site and off-shore teams and the Salesforce community to define and refine new functionality.
  • With overall 10+ years of experience with 3 years of professional IT experience in salesforce.com CRM platform both as Developer, Administrator and Analyst
  • Hands-on experience and good knowledge of nCino Bank Operating System
  • Having good knowledge of Waterfall and Agile Software Development Life Cycle (SDLC) methodologies
  • Administration, Configuration, Implementation and support experience on Salesforce.com platform.
  • Certified Salesforce.com Administrator with experience reviewing business requirements to design the required entities like Creating Custom Objects, Tabs, Custom Apps, Page Layouts, Data Mapping, relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Data Export and Imports, Application Support, Security Administration, Maintenance, and User Security Management, Creating Reports, Dashboards, Analytic Snapshots, Data migration, Custom settings
  • Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Roll up summaries etc.
  • Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Processes.
  • Configuration of user security permission in compliance with organizational need such as security model, managing Profiles, Permission sets, Field Level Security and implemented sharing settings using roles, public group, org-wide default, role hierarchy and sharing rules.
  • Good Experience in using SOQL for Querying and SOSL for searching Data.
  • Having a good knowledge in Development using Visual force pages, Apex programming, Standard Controllers, Custom Controllers and Controller Extensions. 
  • Good knowledge on Apex Triggers, Batch Apex and Schedule Apex
  • Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, AngularJS, SOAP, REST and BULK & METADATA API 
  • Having knowledge on Salesforce Content Management, Knowledge Articles Management, Communities, Force.com Sites and Mobile Administration
  • Good know how of Sales cloud objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Price Books, Products, Quotes etc.
  • Having knowledge on Salesforce Service cloud like, Case Management, Solution Management using Assignment Rules, Auto Response Rules and Escalation Rules
  • Expert in customizing and implementing with Validation Rules, Workflows Rules, Process Builder, Approval process, Record Types
  • Expert knowledge in programming language such as Java/J2EE, JSP, JavaScript, SQL, PL-SQL and frameworks like Struts and Spring MVC, Hibernate, iBatis, JMS, Maven
  • Expert knowledge on Web-to-lead, Web-to-Case and Email-to-Case
  • Expertise in Sandbox refresh and deployment Process using Change Sets
  • Very good understanding of Salesforce Governor Limits and ability to respect those.
  • Assist Business Users creating complex Reports and Dashboards
  • Expert in installing, managed packages from AppExchange application under the Force.com app exchange directory.
  • Good understanding of Middleware, Oracle DB and Unix platform
  • Strong know-how of Business Requirements Documents (BRD’s), Functional Specifications, Technical Design Documents (TDD) status reports etc.
  • Experience with MS Visio for business process modelling and creating Use case diagrams, Activity Diagrams, Data Flow Diagrams and Sequence Diagrams
  • Lead and worked with teams to examine and solve business problems by accurately analysing the needs of clients and helping them achieve improved quality and value for their customers
  • Experience in conducting/facilitating JAD sessions with superior organization and presentation skills setting web meetings and trainings through Cisco WebEx
  • Worked on projects like Process Reengineering, Process Automation, System Upgrade and System Integration
  • Possess proficient understanding of different relational databases, writing SQL queries and commands to perform a variety of CRUD functions and generating reports
  • Experienced in developing test plans, test strategy, test cases for the functional, regression and system testing
  • Experience in new process technology implementation and training, and conducting system and user acceptance test
  • Extensive experience in Development, Migration, Transformation, Support & Maintenance programs
  • Extensive Experience in delivering Mission critical IT projects having delivery teams spanned across multiple geographies
  • Flexible to project demands and shifting priorities. Thrive in unfamiliar situations and enjoys opportunities to learn and gain exposure to new ideas and experiences. Open and willing to learn whatever is necessary to accomplish the goal.

TECHNICAL SKILLS:

Salesforce Tools & Technologies : Apex data loader, Workbench, Force.com IDE, Salesforce.com, Apex, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals, Data import & export and Analytic Snapshots 

Others: Java, JSP, HTML, JavaScript, Angular JS

Databases: RDBMS like Oracle 8i/9i/10g/11g and MySQL 

Operating Systems: MS-Windows XP/ME/98/95/ 2000/NT 4.0, Red Hat Linux and Unix

Servers: IBM WebSphere Application and Commerce, WebLogic Application Servers, Apache Tomcat, Broad vision

Source code control: Rational Clear Case, Subversion (SVN), MS SharePoint, Visual Source Safe

Application development tools: Eclipse, IBM Rational Application developer, Toad, SQL Developer

PROFESSIONAL EXPERIENCE: 

Salesforce Analyst

Confidential

Responsibilities:

  • Responsible for drawing out requirements, and designing and supporting technology solutions for the Wholesale Credit business objectives
  • Interact with multiple technology teams and lines of business
  • Partner with business product owners to define user stories and their corresponding acceptance criterion
  • Invoke business acumen to analyse the current business functions and plan for needs, gaps, and improvements
  • Based on business objectives and system infrastructure, apply technical knowledge to capture requirements and determine end-to-end functional design for projects
  • Create functional and technical system documentation & system flows; Use Cases & Mock Ups
  • Create Functional System Designs and configure solution
  • Work with developers & testers to ensure business needs are translated accurately into working systems
  • Provide analysis around current business processes and reconcile with target-state processes
  • Document interaction of data, functions and business processes for multiple functionalities
  • Utilize technological capabilities, business requirements, and business processes to design and configure technology solutions

Salesforce Admin/Developer

Confidential

Responsibilities:

  • Created 200+ new Users and assigned Profiles as per their role in role hierarchy.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Created entities like Custom Objects, Tabs, Custom Apps, Page Layouts, Data Mapping, relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, External objects, Data Export and Imports, Application Support, Security Administration, Maintenance, and User Security Management, Analytic Snapshots, Visual Force Pages and Apex classes and triggers, Data migration.
  • Created Data Validation rules and Formulas as per business requirement.
  • Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Cases, Campaigns, Reports, and Dashboards
  • Created Workflow Rules using Process builder to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages
  • Created Approval processes as per business requirement
  • Created Reports and Dashboards such as opportunity pipeline, closed opportunity, open case etc. as per Business needs as well as normal support monitoring
  • Created and used Email templates in HTML
  • Responsible for all the activities related to using Apex Data Loader and import wizard , uploading massive data in CSV files into salesforce.com, checking for the correctness of the data.
  • Packaged and Deployed customizations from Sandbox to other environments using Force.com.
  • Configured Salesforce Console to boost productivity in fast-paced service and sales environments.
  • Conducted environment planning ( sandboxes and Prod backups )
  • Involved in  Salesforce  administration and production support. 
  • Involved in Full Copy and Developer Sandbox refresh
  • Managing multiple users based on their Roles & Profiles. 
  • Managing User permissions, security controls and data management. 
  • Performed code test estimation before production deploy. 
  • Authored functional specifications and documented requirements for application design changes. 
  • Liaised between operational groups and development teams to prioritize, implement and release software changes. 
  • Involved in Case Management, Solution Management using Assignment Rules, Auto Response Rules and Escalation Rules
  • Involved in Web-to-Case and Email-to-Case to gather the cases. 
  • Involved in end user training and transferred knowledge on the  Salesforce  application. 
  • Managing the Leads with certain entry criteria and controlling the Lead conversion based on the client requirements. 
  • Worked in business process such as lead processes and sale processes
  • Managing the opportunities and products based on the validations and workflow rules & Approval process. 
  • Developed different Triggers, Apex code, Visualforce pages, SOQL, SOSL based on the client requirement. 
  • Designed and developed User Interfaces for  Salesforce  users as per requirements.
  • Experienced maintaining community management
  • Installed many managed packages from AppExchange

Programmer Analyst/Java Developer

Confidential, NYC

Responsibilities:
  • Interacted with Clients to gather business requirements and generated requirement specification documents.
  • Leading the project team, specified design and coding standards.
  • Involved in architectural design and provided HLD to the managers/architects for approval.
  • Involved in LLD and release notes documents
  • Support and maintenance of the application
  • Designed and developed most of Restful service functionalities for file upload.
  • Managed the business layer using Java/J2EE, Spring, Hibernate, Core Java and JMS
  • Involved in code review of the team members and implemented best practices
  • Involved in coding part for the complex modules and helped team members for the approaches and deliverables.
  • Preparation of unit test scenarios and unit test cases
  • Build and project deployment in development environment
  • Created deployment requests for UAT and production environment
  • Analysis and defect fixing of system and user acceptance test
  • Participated in regular requirement and status calls with client.
  • Change management System(CMS) meeting attend for enhancement releases
  • Used SVN and ClearCase for version control.
  • Involved in migrating the application from IBM WebSphere to open source - Apache Tomcat, Active MQ, JSP, Angular JS, Spring JDBC and launched in cloud for POC.

Programmer Analyst/Java Developer

Confidential, NJ

Responsibilities:
  • Gathered and analysed business requirements and produced specification documents
  • Responsible for required documentation and approvals for assigned corporate initiatives
  • Supported JAVA application that controlled the whole flow of the module as per specifications.
  • Involved in the high level (HLD) and low level designing (LLD) of the admin
  • Support and development of the business application using Java, JSP, Spring, Hibernate, Unix Shell scripting, PL/SQL and JMS
  • Setting and monitoring of batch jobs in Autosys which run on all weekdays (every 24 hours)
  • Implemented and supported various Stored Procedure s for the application
  • Involved in client interaction for resolving technical and functional issues on a weekly basis.
  • Generated various monthly reports using MS-excel, as a value add service
  • ClearCase was used for version control management.
  • Participated in change management system(CMS) meetings for the project releases
  • Involved in analysing and resolving the daily issues and provided permanent solution

Programmer Analyst/Java Developer

Confidential

Responsibilities:
  • Worked on API development in java to communicate with Seibel CRM system
  • Involved in unit testing, System Testing, Integration Testing, User Acceptance Testing, User confirmation Testing
  • Wrote and performed Technical and Functional test scripts.
  • Communicated project requirements, business issues and made recommendations.
  • Experienced in feasibility study and risk analysis to identify the business critical areas from the user‘s perspective.
  • Worked closely with the SME’s, business users and developers, to facilitate and better understand the project.
  • Created use case diagrams, flowcharts and process models, by documenting business work flows both by text and by activity diagrams according to RUP for the review of stakeholders.
  • Participated in JAD sessions with different stakeholders, and resolved their issues.
  • Developed Proof of concept (POC) and provided work/time estimates for design and development efforts
  • Responsible for required documentation and approvals for assigned corporate initiatives.
  • Developing new functionalities, both back-end and front-end using Java/J2EE, SQL Spring, iBatis and JMS
  • Used ANT automated build scripts to compile and package the application and implemented Log4j for the project.
  • Worked on bug fixing and enhancements on change requests.
  • Lead the technical team and mentored other developers.
  • Presentation of the project status in weekly meeting with client

Programmer Analyst/Java Developer

Confidential, NJ

Responsibilities:

  • Working with users to establish requirements and determine priorities.
  • Responsible for required documentation and approvals for assigned corporate initiatives.
  • Developing new functionalities, both back-end and front-end using Java/J2EE, Struts
  • Performed a thorough GAP analysis to evaluate the potential impact on the current system by the projected system.
  • Participated in JAD sessions with different stakeholders, and resolved their issues.
  • Work also involved defining the scope of the project by doing gap analysis, preparing required artefacts, and then creating the functional documents for design and implementation of the project.
  • Active involvement in data migration plan and activity
  • Used ANT automated build scripts to compile and package the application and implemented Log4j for the project.
  • Worked on code merge, bug fixing and enhancements on change requests.
  • Lead the technical team and mentored other developers.
  • Presentation of the project status in weekly meeting with client

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