SUMMARY:

• About 3 years of extensive experience in CRM space Salesforce.com
• Experienced in all phases of System Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Worked closely with Business Users to enable business process using SFDC.
• Acquainted with SalesForce.com sales policies and procedures.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Extensive experience in data migration and integration using ApexData Loader.
• Experience in Object Oriented Languages like C++, Java Technologies.
• Experience in web technologies like HTML, XML, CSS, JSP.
• Experience in databases such as MySQL.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude.
• Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, Visual Force, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services Integration using SOAP & HTTPs.

Salesforce Tools & Integration: Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Cast Iron Systems, Informatica Data loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production)

Languages: Apex, C, C++, Core and Advance Java

Testing tools: Win Runner, Quick Test Professional, Load Runner, Test Director, Quality Center

Operating Systems: Windows 98/NT/XP/Vista/Windows 7 and Unix

Documentation Tools: MS Office, Microsoft Professional

Web Technologies: HTML, XML, Java Script

PROFESSIONAL EXPERIENCE:

Salesforce Developer/Admin

Confidential, Bloominton, IL

Responsibilities:

• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Wrote several visual force pages for users to create on demand reports not available with native Salesforce functionality; using scheduled apex, user selected visual force pages are emailed as Excel files
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Handled integrations with backend systems like iSeries and ERP systems.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the usage of Web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Supported Production deployments, User Rollouts and quick fixes.
• Provided support to the sales and marketing team by ensuring the working of the CRM system.
• Provides and supports sales and marketing with a repeatable, automated, sales/marketing lead generation, account management, reporting, and conversion tool.
• Configure and implement CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management.

Environment: Saleforce.com Sales, Service, Force.com, Apex Language, Visual Force (Pages, Component & Controllers), Excel, Data Loader, CRM Fusion Demand tools, Dupe Blocker, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, Custom Tabs and Objects, Email Services, Security Controls, App Exchange, WSDL, Eclipse IDE Plug-in.

Salesforce Developer/Admin

Confidential

• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Wrote several visual force pages for users to create on demand reports not available with native Salesforce functionality; using scheduled apex, user selected visual force pages are emailed as Excel files
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Handled integrations with backend systems like iSeries and ERP systems.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the usage of Web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Supported Production deployments, User Rollouts and quick fixes.
• Provided support to the sales and marketing team by ensuring the working of the CRM system.
• Provides and supports sales and marketing with a repeatable, automated, sales/marketing lead generation, account management, reporting, and conversion tool.
• Configure and implement CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management.

Environment: Saleforce.com Sales, Service, Force.com, Apex Language, Visual Force (Pages, Component & Controllers), Excel, Data Loader, CRM Fusion Demand tools, Dupe Blocker, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, Custom Tabs and Objects, Email Services, Security Controls, App Exchange, WSDL, Eclipse IDE Plug-in.