SUMMARY:

• 12+ years of IT experience with 5 years of experience in Salesforce CRM as Administrator and Developer.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Salesforce.com configurations by creating custom objects, various types of custom fields, links, buttons, record types, page layouts, user profile, workflow approvals, triggers, data validation and Analytics.
• Experienced in Customization, Workflows, Data Validation, Custom Page Layouts, Sales, Marketing, Customer Service and Support Administration.
• Expertise in creating/using Apex classes, Standard Controllers, Custom Controllers and Visual force page design and experience in SOQL and SOSL.
• Experienced in analyzing Business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships, lookup relationships.
• Expert in implementing security and sharing rules at object, field, and record level for different users.
• Extensive experience in data migration and integration using Data Loader, Cast Iron, Pardot, Marketo, Conga Composer .
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Good Knowledge of Salesforce.com Sales, Service and Marketing Clouds, Communities.
• Strong Knowledge in COBOL, CICS, IMS DB/DC, DB2, JCL, CA7, AFP, CSF, VSAM, MQ Series, Easytreive, Quikjob, Librarian Elipse, ENDEAVOR, FILEAID, REXX, ISPF and related technologies.
• Strong knowledge in Requirement Analysis, Design, Development, Testing, Production Implementation and Excellent in maintenance and production support on mainframe batch, online and online batch applications.
• Has good business knowledge in Insurance, Telecommunications, Food & Agriculture domains.
• Full time first level production support for mainframe applications and always given high priority for the production issues. Analyze the production problems and take the action immediately.
• Excellent Team building, Project management, Analytical, Interpersonal and communication skills
• Provide functional/technical training to the new employees and Excellent experience in Onsite / Offshore model

TECHNICAL SKILLS:

Salesforce Technologies: Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data, Loader, Force.com Platform, Marketo, Conga Composer, Pardot, Cast Iron

Languages: COBOL, JCL, Easytrieve, Quikjob

Database: IMS, VSAM, DB2

Softwares: ISPF, CICS, MQ Series, CA7, TSO/E, INFOMAN, ENDEVOR, FILEAID, FAIMS, REXX, VSS, PANVALET, EXPEDITOR, CSF

PROFESSIONAL EXPERIENCE:

Confidential, Glenn Mills, PA

Salesforce Consultant

• Worked on Communities and developed customer portal sites/pages.
• Worked on process builder, flows, approval process or developing complex request process for suggested rebate amount to credit owners.
• Developed Visualforce Pages, Visualforce components, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Have worked on moving data from external legacy system into Salesforce application using Apex Data loader CSV files.
• Configured single sign on settings with salesforce as service provider and forge rock as identity provider.
• Integrated Apex with External services by making callouts that used REST API.
• Integrated the Web Services  for extracting the data from external systems, and used the Sandbox  for testing to ensure minimum code coverage for the application to be migrated to production.
• Worked on integrating Survey tool Qualtrics with salesforce and capturing responses in salesforce object.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation and Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.
• Worked and helped to understand the Marketo and Salesforce interaction in regards to subscriptions and campaign management
• Worked on personalization of emails and dynamic content in emails through Marketo.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.

Environment: Salesforce.com, Sales Cloud, Communities, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Atlanta, GA

Salesforce Consultant 

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.
• Designed and Implemented business process requirements with planning system functionality and workflow.
• Developed successful flow on Sales lead flow using Salesforce Headless Flows as an alternative to implementing APEX classes and Triggers.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Analyzed the Scope of the Requirements, and avoiding Scope Creep.
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration.
• Has driven efficiency and operational improvement through application design.
• Managed AutoRabit Automation Salesforce tool, for complete end-to-end data and metadata migration.
• Created Visualforce Page for custom User Interface development using standard and Custom Controllers.
• Used SOSL and SOQL Queries during the data migration and custom development.
• Extensive experience in data migration using various salesforce tools.
• Worked closely with sales team and business analysts, performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC)
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-Case using XML. Converted the Email threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts
• Performed debug on apex scripts using debug logs and system log console to catch exceptions and execute governor limits.
• Created enhancement page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Created workflow rules and defined related tasks, email alerts, and field updates
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Worked with the user group for requirement gathering throughout the planning and implementation
• Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.

Environment: Salesforce.com, Sales Cloud, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Washington DC

Salesforce Admin/Developer 

• Involved in designing the application architecture along with the Technical Architect
• Worked in Agile Development Model, managed and coordinated with team regarding user stories. Used Agile Accelerator tool for tracking the story progress
• Designed a solution and successfully developed an end to end model of intelligent decision matrix engine for automatic outcome generation
• Was involved in setting up customer communities and also designing the UI/UX for the public portals
• Developed web service integrations with various services using REST APIs
• Worked with Salesforce Remote objects and JavaScript remoting for front end validation
• Led the UAT and training documentation efforts
• Created Profiles and Roles based on Organizational role hierarchy maintaining OWD and Sharing settings.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases
• Led the Salesforce efforts in designing and developing 2 applications in parallel
• Involved in Salesforce.com setup activities for an all new salesforce application development
• Worked in an AGILE methodology of development having regular scrum meeting with team to discuss issues and goals fulfilled
• Worked with government leadership to align agency application development ensuring that all developed applications met department standards, security protocols for inter departmental collaboration of applications
• Worked with PMO team for analysis and documentation of the business requirements
• Developed various Custom Objects, Components, Visualforce Pages, apex triggers and Controllers
• Set use case guidelines for all UATs
• Developed user guides and use cases for all applications
• Troubleshoot data or transactional issues as needed to support deployed solutions, and work to resolve functional and technical issues related to Salesforce.com and related integrated systems
• Facilitate alignment of data definitions across business units and departments to provide consistent and transparent reporting and visibility
• Assisted Post-Implementation Support team until the overall process is streamlined
• Provided data clean-up and de-duplication of Salesforce.com data

Environment: Salesforce.com, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Jersey City, NJ

Senior Programmer/Analyst 

• Analysis, Coding, Unit Testing, Regression Testing, Implementation of the new requirements.
• Interacting with Business Team for Requirement Collections and Review and accept Business Requirements Document (BRD) for applications developed in CAPS.
• Involve in Understanding Existing System. Analysis and provide resolution to the Production problems, Maintenance Remedy tickets and for the user queries.
• Develop Program Specs and Data mappings from Business Requirements Document.
• Develop and maintain Policy pages, Customer Statements using AFP and CSF.
• Prepare Design Documents and Code changes for the critical modules and Testing.
• Discuss and accept the changes and enhancements to the existing system based on change requests raised by customers.
• Involved in Quality assurance activities (document reviews, code walkthroughs, unit testing, etc.) as defined in the Project Plan.
• Prepare Production Implementation Plan and Involvement.
• Prioritizing the ITRs and CRs based on business needs by discussing with Business and IT Development teams. Plan and prioritize the deliverables in each iteration
• Assigning work from functional & technical perspectives to onsite and offshore teams.
• Planning and monitoring of Designing and implementing Prototypes for new projects under pipeline, within the functional sphere of the current Project.
• Liaising / Interacting with offshore and Onsite teams, also with customers

Environment: COBOL, JCL, Quikjob, IMS DB/DC, CICS, DB2, CSF, AFP, VSAM, Librarian Elipse, CA7, MQ Series, ISPF, TSO/E, REXX, EXPEDITOR

Confidential, Temple Terrace, FL

Programmer/Analyst 

• Analysis, Coding, Unit Testing, Regression Testing, Implementation of the new requirements.
• Analysis and given resolution to the Production problems, Maintenance Remedy tickets and for the user queries
• Assigning Incident Reports and Adhoc work to offshore and Reviewing solutions before providing resolution to the user or client
• Ensure on time delivery of projects that meet or exceed client’s expectations and increase process consistency.
• Interacting with clients, stakeholders and offshore/Onsite Management.
• Managing, coordinating, planning and executing project.
• Managing the knowledge, process, and configuration.
• Tracking and monitoring the progress of work and Project Schedule.
• Defining detailed scope of the engagement and the service level agreements
• Estimate project resource and delivery time
• Transform a statement of work into project plan and resource estimate
• Assigning the work from functional & technical perspectives
• Participating strategy meeting and periodical business meeting
• Reviewing projects with management team.
• Establishing & monitoring the processes for Issue Management, Change Management and Quality Management.

Environment: COBOL, JCL, CICS, ISPF, TSO/E, INFOMAN, CA7, ENDEVOR, VSS, REXX, TRACE MASTER, and INSYNC

Confidential, Stamford, CT

Junior Developer 

• Involve in understanding existing system.
• Study of requirements and get clarifications for Enhancements.
• Responsible for Construction of the programs affected by the change requests and Enhancements
• Preparation of Impact Analysis, Low Level Design, test plan and testing for the change requests and Enhancements
• Analysis and resolution to Production Issues and Remedy Tickets.
• Providing Maintenance support to the modules that have been assigned.
• Prepared Detail Design and test documents for the enhancements and done coding, testing.

Environment: COBOL, JCL, ISPF, TSO/E, REMEDY, REXX, EXPEDITOR, PANVALET, TRANSFORM, Easytrieve and MQ Series

Confidential

Junior Developer

• Study of requirements and get clarifications for the Incident Reports and Enhancements
• Responsible for Construction of the programs affected by the change requests and Enhancements
• Preparation of Impact Analysis and Low Level Design for the change requests and Enhancements
• Analysis and resolution to Production Issues
• Report generation.
• Preparation of Test Plan Specification and Unit testing.
• Co-ordination/Part of Quality Reviews and Final Inspection.
• Preparation of detailed plan for the development of the change requests and Enhancements
• Development of Project specific REXX tools.

Environment: COBOL, JCL, IMS DB/DC, DB2, VSAM, ISPF, TSO/E, INFOMAN, ENDEVOR, VSS, REXX, TRACE MASTER, FILEAID, EasyTrieve and INSYNC