PROFESSIONAL SUMMARY:

• Refined and centered software proficient with more than 8 years of experience in application development and Salesforce CRM.
• Exceptional experience in Salesforce end - end Implementations, Customizations, Development & Testing.
• Good exposure to Salesforce.com CRM Integration regarding developing and deploying custom integration solutions.
• Upstanding Experience in Salesforce Lightning, Wave Analytics, Salesforce CPQ and Data Migration.
• Substantial knowledge on Apex classes, Apex triggers and Visual force pages for developing custom business logic.
• Tackled with all the Administrative tasks and familiar with Trail force org.
• Hands on experience in managing Standard objects and creating Custom objects .
• Proficient in enhancing UI by creating page layouts, custom fields, formula field, role based page layouts, custom Tabs.
• Implemented security and sharing rules at object, field, and record level for different users. Also created various profiles, permission sets and roles .
• Good knowledge on creating business logics with validation by workflows, process builders and approval process.
• Significant experience in handling the rigorous tasks that includes Sales Cloud, Service Cloud, Marketing cloud and Community Cloud.
• Skilled in querying salesforce.com database using SOQL & SOSL queries with Governor Limitations.
• Excellent knowledge on Master detail Relationship, Lookup relationship, Many to Many relationship and acquainted with usage of App exchange .
• Adequate work experience on Web services such as using REST API exclusively on obtaining the needed information using the URL approach along with SOAP and WSDL for third party integrations.
• Experience in deploying code from Sandbox to Production by using change sets.
• Exceptional subject knowledge on CRM business processes such as Campaign Management, Lead Management, Account Management, Opportunity Management and Case Management .
• Practical knowledge on XML, HTML, Eclipse and SVN.
• Experience in using database such as SQL server, MySQL, ORACLE and other prominent technologies such as Ajax, Java Server Faces and many others.
• Extensive experience in developing enterprise applications using Java technologies such as JSP, Servlets, JDBC and CSS.
• Flexible with Data Loader, Data Management tools and auditing tools .
• Involved in scrum meetings to review and discuss on the sprint backlogs by Scrum methodology.
• Managed and organized meetings with on-shore and off-shore teams.
• Aspired to bring regard for the association, Women of integrity, comical under unbending conditions .
• Good track record in testing and designing, solid subject knowledge of designing the architecture with satisfying experience.
• Very good Communication and presentation skills.

TECHNICAL SKILLS:

Salesforce: Apex class, Apex Triggers, Apex Methods, Force.com IDE, Salesforce CPQ, Wave analytics, Eclipse IDE, Workflow and Approvals, profiles & permission sets, Role Hierarchies, sharing rules, OWD, Validation rules, Apex data loader, App Exchange, Escalation rules, SOSL, SOQL, Sales cloud, Service cloud, Pardot, Email Template, formula, Apex Test Methods, Visual Force Pages, Visual Force Components, S-controls, Sandbox, data loader, Salesforce Lightning, Steelbrick, Marketing cloud, Case feed, entitlement Management, Contact centre Module, Jenkins

Languages: Apex, C, C++,J2EE, Java

Web Technologies: HTML, JQuery, CSS, JavaScript

J2EE Technologies: Java Beans, JDBC, JSP

Operating Systems: Windows NT / 2000, Windows Server, UNIX, MAC

Languages: Apex, C, C++,J2EE, Java

Databases: Oracle, SQL, MySQL

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Saleforce.com Developer/Administrator

Responsibilities:

• Communicated with various business team members to collect and document the requirements.
• Experience with Lightning after organization moved to lightning from classical salesforce.
• Participated on preparing the Technical Design Document regarding the client requirement.
• Worked on Visual force components, Visual force pages using Lightning design system .
• Developed Apex Classes, Batch Classes and Schedule class as per the business requirement .
• Performed bulkification to trigger using Collections like List, Set and Map without exceeding Governor Limits and wrote the helper classer to support Apex triggers .
• Have performed on agile methodology.
• Worked on Integration using SOAP based web services by generating the required stubs from WSDL files.
• Worked on automation of actions such as creating and updating the custom object records by Process Builder.
• Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.
• Updated, Inserted and Imported data into Salesforce.com using Apex data loader, import wizard.
• Created Custom App and Console App. Worked with Salesforce1 and App Exchange applications.
• Have integrated call center system into salesforce through Javascript API.
• Have used Lightning components and Lightning apps to create a better and more interactive interfaces to end users.
• Developed analytics on data within and out of organization and created dashboards by Wave Analytics.
• Knowledge on Salesforce CPQ for delivering accurate Sales quotes.
• Responsible for setting up Salesforce knowledge in service cloud.
• Have work experience on Lightning tools such as Lightning schema builder, Lightning App builder, Lightning Process builder.
• W orked on customer community pages to display necessary objects accordingly for the customers.
• Worked with Automating Case Management, and configuring Salesforce Console by implementing Service Cloud.
• Worked with rollup summary fields, lookup relationship, junction objects, master detail relationships, formula fields and other field dependencies.
• Developed workflows and approval process for approving new accounts and business processes.
• Conducted unit testing for every code and wrote the test methods to obtain a code coverage of 85% minimum.
• Performed the daily Scrum calls with the Business users and updated them with the project updates.
• Migrated the code from Personal Sandbox to Dev by using GitHub, Jenkins and migrated code from Dev to QA using Force.com IDE and ANT .

Environment: Salesforce.com CRM Application Platform, Apex Language, SOQL, SOSL, Process builder, Workflows, Community cloud, Service cloud, Sales cloud, Approval Processes, Lightning Experience, Wave Analytics, Jenkins, GitHub, Eclipse, Scrum, Agile, MS Office Suite.

Saleforce.com Developer/Administrator

Responsibilities:

• Responsible for collecting requirements and making the required applications.
• Created leads and managed the conversion into Account, contacts and opportunity.
• Developed various custom objects and maintained security using security rules.
• Worked with reports, dashboards, roles, permission sets, security, sharing rules, profile &users.
• Performed customization using Apex and Visual force and used Sandbox for testing.
• Developed end to end implementation in sales cloud and worked with pardot to mechanize the marketing procedure by making studios and builders .
• Invoked Apex triggers using Apex data types, Assignment statements, loops, Locking statements, Exception statements.
• Experience with Anonymous blocks by compiling them with web services API and system log console.
• Implemented Salesforce Communities for developing community login interface for customers.
• Proficient in creating actions such as outbound messaging, email alerts, creating task through workflows.
• Integrated apex with external services using SOAP and Restful web services .
• Worked on service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Have managed visual force style sheets, static resources.
• Responsible for using data loader and migration of data.
• Developed Queues and used assignment rules to manage the contacts.
• Worked with Ajax toolkit, Standard controllers to display warning messages, automatic retrieval of records.
• Responsible for data mapping, data acquisition, and integration through data base.
• Responsible for conducting meetings and interacting with official and unofficial clients.

Environment: Workflows, Reports, Sandbox, Apex, service cloud, sales cloud, integration, marketing cloud, chatter, Community cloud, Visual force, Queues, Ajax, custom reports, studios and builders, Data loader, salesforce CPQ.

Saleforce.com Developer/Administrator

Responsibilities:

• Have managed meetings and facilitate collective discussions for requirement changes and recent functionality needs.
• Have performed Data Quality, Migration and Maintenance.
• Developed various apex classes, apex methods for different functional tasks and used sandbox for testing.
• Performed pick lists, lookups, master detail relationships, dependent picklists and validation Rules.
• Developed Visualforce pages using UI libraries like JQuery and Angular Js.
• Integrated Salesforce.com with API’s, created email template in HTML and visual force.
• Managed client usage by using setup audit trail .
• Developed business logic in Apex programming using Eclipse IDE.
• Worked on SOAP and REST API for exporting the data from salesforce.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Performed on Operational Acceptance and User Acceptance testing using test cases.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader and monitored user adoption rates.
• Ensured that quality code is delivered and participated in several community discussions.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflows & Approvals, Sandbox, Data Loader and Eclipse IDE Plug-in.

Junior Saleforce.com Administrator / Developer

Responsibilities:

• Responsible for collecting requirements.
• Worked on salesforce.com Standard Objects like Leads, Accounts, Contacts, Opportunity, Forecast, Campaign, Leads, Contacts, Cases, Reports and Dashboards .
• Implemented Design, requirement mapping and architecture .
• Implemented Component-based security by using Tab permissions, Record Type permissions and Field Level security.
• Worked on Apex Data Loader tool and Data Management.
• Developed Public Groups, Queues, Permission Sets, Profiles, Users and Security Setting based on Role Hierarchy.
• Created workflow alerts for email alerts, field updates and outbound messages.
• Queried Multi-currency field and created formula fields for currency exchange options.
• Performed the SFA (Salesforce Automation ) for the management processes such as Lead Management, Opportunity Management, Account and Contact Managements.
• Designed UI using Visual Force Pages.
• Performed SOSL &SOQL for data manipulation need of application.
• Developed Apex classes, Controller classes for various functional needs.
• Wrote Apex triggers for the business in process automation.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Migrated the code to production after testing using Eclipse and Change sets.

Environment: Salesforce SFA, Workflow and Approvals, Sandbox, Eclipse IDE, Apex Data Loader, Apex Explorer, Change sets, Apex, Visual Force Pages, Components, Controllers & Extensions), SOQL,SOSL, HTML, AJAX.

Java Developer

Responsibilities:

• Designed and developed dynamic webpages, web content using JSP, HTML and used JavaScript for client side validation.
• Designed use case diagrams, class diagrams, sequence diagrams, deployment diagrams of the application.
• Developed business delegates, Java Beans, Action classes for implementing business logic.
• Designed cascading style sheets (CSS) for a better view of the web pages.
• Scripting of exhaustive test cases based on the specifications received for the request.
• Used ANT scripts to fetch, build and deploy application to development environment.
• Used JDBC for communication with database.
• Involved in understanding user requirements from business team and preparation of documents for each of the requirement.
• Implemented the control layer by using Struts action like Action, Dyna action and mapping dispatch action classes.
• Implemented the mechanism of logging and debugging with Log4j.
• Solid understanding in object-oriented analysis and design.

Environment:: J2EE, HTML, JavaScript, Servlets, JSP, Struts 2.0, JDBC, Log4j, ANT, CSS, Java Beans, Design Patterns.