PROFESSIONAL SUMMARY:

• Over seven plus years of IT experience, with five years of experience as Salesforce Developer and two years as Java Developer.
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, deployment and maintenance of web - based and portals based object oriented enterprise applications.
• Hands on experience in Administration setup and Force.com, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
• Extensive experience in SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Rules, Report generation, Validation rules, Dashboards and Tasks.
• Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Detail, lookups, Entity Relationship data model, Pages & Workflow rules, triggers and Email alerts.
• Strong exposure to security and sharing rules implementation for different users at different level of organization and single sign-on setup.
• Strong development knowledge and experience in Service Cloud and Sales Cloud
• Experienced in Service Cloud, Sales cloudfor all partner portal, customer portal.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Strong experience working with Apex classes, Triggers, Visual force pages, Controllers and Test methods.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader.
• Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.
• Experience in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Implemented Sales cloud and Service cloud in incorporating the enhanced features as required to streamline the business Process.
• Assisted in migration an application from salesforce classic to lightning experience.
• Hands on experience in using lightning app builder to create record home pages, customer community pages.
• Expertise in Jenkins and good knowledge on agile scrum methodologies.
• Utilized continuous integration for code check-in using change sets, GitHub.
• Worked with security and sharing rules implementation at object, field, and record level for different users at various levels of organization and Single Sign-On (SSO) setup.
• Experience in designing of Reports and Dashboards according to the business needs and awareness on governor limits for a multi-tenant environment.
• Experience in Agile Scrum development methodology.
• Implemented Single Sign-on (SSO) using SAML 2.0 with ADFS identity provider.
• Created external objects and integrated with Oracle database using lightning connect and O-Data protocol.
• Hands on experience in building custom lightning components and lightning applications.
• Experience in exposing components as quick actions in lighting experience.
• Experience in using lightning out to expose lightning components in visual force pages.
• Experience in using Salesforce lightning design system for styling the lightning applications.
• Good knowledge on security & sharing settings and delegated administration
• Excellent Communication and Problem-solving skills and ability to think out of box delegate effectively and motivate team members and help them to achieve on-time project completion.
• A team player with effective interpersonal and communication skills, adapt at building productive relationships and building rapport with a diverse set of individuals.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, VEEVA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, S Controls, Salesforce Outlook, Apex Web Services, Workflow & Approvals, Dashboards, Case Management Automation, Custom Objects,Single-Sign-On, SSO, SAML v2, Apex Data Loader, Lightning Components.

Salesforce Tools: Force.com Eclipse IDE, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform Tools, Journey Builder, Community Builder, Dell Boomi, AngularJS, VEEVA, Jitter bit.

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc), Access.

Languages: Apex, C, C++, Java, Java Script, HTML, HTML5, CSS, XML, SQL.

Documentation Tools: MS Office, MS Visio Pro.

Operating Systems: Windows Variants and LINUX.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts and project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Created and developed Apex triggers on various objects to meet business requirements and followed best practices in triggers to avoid governor limits in the trigger.
• Developed Visualforce Pages to include customizations and wrote Apex Classes to provide functionality to the visual pages.
• Created workflows for automated Lead Routing, Lead Escalation, and Custom Coaching Plans.
• Developed and deployed workflows and approval process for opportunities and products/assets management.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader, App exchange tools and Import Wizard.
• Performed APP Exchange Integration of CPQ to configure and ensure the pricing & quoting accuracy
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Used Salesforce.com Web services API to deliver custom functionality and mobile synchronization using Veeva CRM.
• Used Force.com code to create a life sciences specific data model, including multiple addresses, many-to-many account affiliations, detailed call reporting, and formulary management in Veeva CRM .
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Implemented Salesforce Development Cycle covering Sales Cloud, Call Center, Chatter & App-exchange applications.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Worked on Steel Brick CPQ for membership, charging, invoicing and can take control of offers process from Quote to Cash.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Involved in Integration with Service Max to provide the Customer Support.
• Involved in the configuration of Service Max with SFDC.
• Veeva Vault integration with Veeva CRM, CLM admin tab configurations.
• Trained on CLM and iRep in Veeva.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Valuable experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Added Lightning Component to Lighting Pages and Record Pages.

Environment: s: Salesforce.com, Lightning, SteelBrick CPQ, Apex Language, Visualforce, Veeva, Service Cloud, Cast Iron, Data Migration, Data Loader, HTML, Java Script, Apex Triggers, Web Services,Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in and Windows.

Confidential, Richardson, TX

Salesforce Developer

Responsibilities:

• Implemented Entitlement Management process critical for Sales and Accounting team for billing.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Integrated external financial systems for synching data in Salesforce.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Developed Salesforce.com site and Customer portal for various organizational units and partners.
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports
• Involved in SFDC Data Migration activities using Force.com Data loader and Import Wizard.
• Designed workflow rules, validation rules, assignment rules and Implemented approval processes to ensure proper authorization.
• Analyzed and Implemented Veeva CRM custom solution for management and business unit by leveraging SFDC Out of box functionality and customizations using force.com platform.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the process.
• Developed Salesforce.com ETL processes using, Informatica, Java and Salesforce Web Services Java API.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.
• Installed, administered and configured Jenkins Continuous Integration(CI) tool.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Created dashboards and reports to measure program returns including campaign ROI, lead flow, conversion rates, cost/lead, sales funnel, etc.
• Developed Anonymous block to help in migrating data from the existing objects to newly created objects.
• Designed Email alerts and Visualforce email templates along with custom component.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Involved in Data Migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Extensively used Selenium (data-driven, XPath locator) & Web Driver to test the web applications.
• Actively involved in STLC process and used tools like Selenium RC/Web driver, JMeter, SOAP UI.
• Handled complex change sets to deploy package from one org to another org involving refactoring the entire case management that involves multiple objects.

Environment: Salesforce.com, Apex Classes, Triggers, Veeva, Controllers, Force.Com, Visualforce Pages, Sales Cloud, Service Max, Cast Iron, SOSL, SOQL, Customer Portal, Dashboards, Data Migration, Accounts, Email Alerts, Workflow, Picklists, Reports, ETL, Custom tabs, Custom Objects and Windows.

Confidential, Des Moines, IA

Salesforce Developer

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Using profiles to control maintenance updates in production environment.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Worked in Administration, Configuration, Implementation and Support of Service max and Salesforce Applications.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating schedules for tracking shipping and payment of raw materials and products.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities
• Provided on-going trainings to various marketing and sales teams on Salesforce.com built customer database applications

Environment: Salesforce.com platform, Apex data loader, Visualforce Pages, Workflows, Reports, Custom Objects, Custom Tabs, Apex Language, SOAP API and Windows.

Confidential

Salesforce Developer

Responsibilities:

• Worked as Salesforce admin support, governing user account creation, personal information setup, password reset, Roles, Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Conducted Business Process Review sessions to analyze the existing and to-be-implemented business processes for Client.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Coded APEX triggers created rule based automated workflows.
• Created workflow rules and defined related tasks, time triggered tasks, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential

Software Engineer

Responsibilities:

• Involved in Requirement Analysis, designing, development and testing of the application.
• Involved in prominent level and low level designing of BET program.
• Project modeled using MVC (Model-View-Controller Architecture) framework.
• Used Dream weaver for prototype of GUI Screens.
• Developed the application using Java and JSP.
• Used JavaScript for client side validations and used JSF frame work for server side validation.
• Performed key role in designing and developing enterprise J2EE applications.
• Developed the GUI using JSP.
• Worked on integration side for Hibernate with the spring and validated integration between client side and server side.
• Validated client side data using JavaScript.
• Used Rational Rose for UML diagrams.
• Provided testing and production support.
• Configured a Server to handle requests from application users and instantiate the handler classes.

Environment: Java, JSP, Servlets, Java Beans, JDBC, Java Script, HTML and Rational Rose, Dreamweaver, Oracle andWindows XP.