PROFESSIONAL SUMMARY:

• 9+ years of IT experience in Application Design & Development, this includes 5 years of experience in the Salesforce platform both as Administrator and Developer.
• Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in implementation & Integration experience on Salesforce.com using Apex (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, SOSL, SOQL, WSDL, Custom Tabs, Custom Objects, Analytics and Dashboards.
• Experienced in Data Loads for SFDC Standard objects, Custom objects. Used different data tools Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Strong working experience with Lightning Component Framework, using Lightning component in Visualforce page and adding to lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Expertise in developing UI Components using Visualforce components, Apex Controllers, HTML, DHTML, Java Script and CSS.
• Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
• Hands on experience in force.com Development by developing the presentation layer in Visualforce and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and WebServices API.
• Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Expertise in maintaining the Functional areas of Data Management (Data Loader) Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Public Groups, Queues, Email-Templates
• Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, User Management,
• Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML. Used Standard API for standard objects or by creating custom API by exposing Apex Classes as service.
• Extensive experience in developing enterprise applications using Java technologies as well as in XML, XSL, HTML, JavaScript, JQuery, JDBC and CSS.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Have experience in integration using REST and SOAP Web Services.
• Have a knowledge working with Force.com IDE, Apex Explorer and Salesforce.com Sandbox environments.
• Proficient in Agile practices and Methodologies like Extreme Programming and SCRUM.
• Experience in web technologies like HTML, XML, JSP, JavaScript, SOAP Web services.

SFDC: Apex Language, Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visual force (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, Lightning component to salesforce1, SOQL, SOSL, Ajax Toolkit.

Salesforce Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), SOQL Explorer and Informatica Data Loader

Languages: Ápex, C, C++, C#, Java, J2EE

Database: MYSQL, Oracle 9i, Oracle 10g, SQL Server

Web: HTML, XML, CSS, JavaScript, SOAP Web Services

Platforms: Windows NT/2000/XP Pro/Vista/7, Linux

Java Technologies: Java, Servlets, JDBC, JSP

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

SFDC Developer/ Administrator

Responsibilities:

• Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application. 
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dash boards.
• Interfaced with Business users and updated the technical requirement document as well as testing document.
• Managed user Accounts and Security - including new user account creation, profile and role management, sharing rules, and security controls.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Adding Lightning components to salesforce1 using in Visualforce page.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic. 
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Used sales cloud to Maintain Leads, contacts and opportunities. Used service cloud for maintaining cases and customer support.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up Roles, creating profiles, Creating Validation rules, security controls, data management.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Performed Role of Salesforce.Com, Design, Development, Administration and Operational Support. 
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Configured Sharing settings to specify the level of access the users have to each other's data.
• Developed Cascading Style Sheets (CSS) for creating effects in the Visual force pages.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Designed Visual Force pages to add more flexibility and a rich look. 
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services and used bootstrap for Styling.
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements. Worked in Agile/Scrum environment.
• I lead and manage the Commercial Solutions Consulting team for the Salesforce Marketing Cloud. My team is charged with supporting the Commercial Sales teams in a pre and post sales capacity.
• Implemented Pick lists, lookups, Master detail relationships, Dependent Pick lists, validation and formula fields to the custom objects.
• Proactively discover the underlying business goal and needs.
• Updating task status & work logs in JIRA.
• Worked in cross functional team to understand the new requirements.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Java Script, JIRA, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Atlanta, GA

SFDC Developer/ Administrator

Responsibilities:

• Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Developing custom code for processes of new marketing, servicing campaign process for kitchen and appliances products category
• Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Worked closely with Sales team as a Business analysts and performed detailed analysis of Business and User requirements, designed the solution by customizing various standard objects of Work.com (SFDC).
• Defined a new branch of Salesforce role Hierarchy and generic owner for SMB accounts and contacts of subcontractor's segment records from enterprise record. Sharing settings for lead, account, contact.
• Refined similar process to enterprise lead conversion - searching for matches, generating accounts, contacts.
• Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex Triggers for various functional needs in the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationships among objects.
• Worked on Rotating and expiring the ads for different products in marketing cloud.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Frond End UI using Visual Force Pages, JavaScript, HTML and CSS.
• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked along with Quality and Business analysts in order to rectify the critical issues in Confidential .
• I lead and manage the Commercial Solutions Consulting team for the SalesForce Marketing Cloud. My team is charged with supporting the Commercial Sales teams in a pre and post sales capacity.
• Created post-chats and customized pre-chat forms to gather information from customers before they begin a chat with an agent using Live Agent.
• Experience working across various SFDC implementations covering Sales Cloud , Service Cloud , Call center, Chatter & App-exchange applications .
• Created mobile apps connecting to the customer’s data with salesforce mobile platform.
• Worked on Apex Data Loader and Data Loader Integrations.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Design, develop, test, document, and deploy high quality business solutions on the Force.com platform.
• Communicate with other resources and with clients regarding status, technical issues and creative solutions.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Worked on Sales cloud, marketing cloud and Service cloud.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential, Bethlehem, PA

SFDC Developer/ Administrator

• Worked on Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visual force pages to fulfill various business requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Involved in Salesforce.com application Setup activities and customized the apps to match the functional needs of the organization.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Implemented Web-to-Lead and Web-to-Case automation.
• Expert in code migration and deployment from Sandbox to Sandbox and from Sandbox to Production via ANT and Change set.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Written numerous SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Worked on doing making enhancements to SFDC application required by business users from time to time.
• Created Workflows rules, Field updates Tasks and Email alerts.
• Customized user Roles, Role Hierarchy, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users of the respective organizations.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential, Farmington Hills, MI

SFDC Business Analyst/Developer

Responsibilities:

• Created custom objects, Visual Force pages , triggers , validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages for increasing Chrysler Financials’ efficiency of providing tailor-made leasing and financial solutions to their dealers & customers by deploying SalesForce computing module
• Automated lead routing and alerts based on their workflow rules, setting up triggers based on business requirements
• Created summary Reports, matrix reports, pie charts and Dashboards to assist the business team.
• Customized the SFDC Object and Create their page layout.
• Developed custom Workflows and Assignment Rules.
• Loaded data through PL/SQL scripts, and as when required, created conversion maps to maintain entity relationships.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Iinvolved in deploying S-controls logics to manage sale plan call sheets, capturing prep data and call activity using SFDC .
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex .
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Evaluated Data entry , import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created and deployed several Reports for different user profiles based on the need for the organization.
• Agile Development Methodology was followed for the implementation.
• Involved in client interaction for discussing the workflow and customization of page layouts.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Java, APEX, Web services, SOSL, SOQL, Adobe Flex, Informatics Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of  EAR  files in the RUP process.
• Designed and Created Domain model and schema using Object oriented design /  UML  diagrams on RSA
• Developed the workflow interfaces using JSPs that are developed using  Struts  Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete  Exception module  using the existing framework that embraces  Struts , Java , JSP , JSTL and Ajax .
• Used Connection Pooling to get JDBC connection and access database procedures.
• Created User Interface screens using  HTML , DHTML , AJAX , CSS , Java script
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Developed various java script function and events using JQuery to perform validations, also used different JQuery plugins like form, modal, data table.
• Developed XML parser for File parsing.
• Involved in Registration Module coding.
• Involved in writing Detail Design Documents with UML Specifications
• Created  Spring  Interceptors to validate web service requests and enables notifications. 
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for  SQL , PL/SQL  scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.