SUMMARY:

• Over 5+ years of experience working as Salesforce Developer and administrator. My ambition is to work for an organization, which provides me the opportunity to improve my skills and knowledge to grow along with the organization.
• Highly skilled in Salesforce.com CRM Administrator / Developer.
• Involved in various phases of Software development including Development, System Analysis, Design, Testing, Production Support and Implementation.
• Expertise in Customization, Security Access, Data management in Force.com, Sales and Service cloud.
• Implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in migration from different Salesforce.com sandbox and production environments using Change - sets.
• Experience in working with Agile/Scrum, Waterfall software development methodologies.
• Good Knowledge in Customization, Security Access, Workflow Approvals, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Strong experience in creating Custom Apps, Custom Objects, Fields, Buttons, creating Sharing Rules, Page Layouts, Search Layouts, Record Types and Related List.
• Have exposure in Customer Portal and Partner Portal.
• Strong experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, and Validation rules, Workflows, Approvals, Data migration and Deployments.
• Worked on Data.com for populating lead information into Salesforce.com by using REST API.
• Hands on experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, and Workflow Rules.
• Implemented Lead Management (Web-to-Lead, assignment, auto-response rules) and Case Management (assignment, escalation, auto-response rules and Email-to-Case).
• Experience in Creating Email Templates, Page Layouts, Workflow Actions and Approval Process.
• Experience in working with some AppExchange products.
• Good knowledge in development and customization of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Batch and Schedule classes, Visual force Components & Controllers, Web Services API.
• Involved in Unit Testing and Test Coverage for Apex triggers and classes.
• Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
• Experience in performing CRUD (Create, Read, Update, Upsert, Delete) operations of data using Apex Data loader.
• Experience in writing SOQL and SOSL using Force.com Explorer, Developer Console and Force Workbench.
• Hands on trail head experience of Lightning platform.
• Knowledge in using cloud ETL tools such as Informatica, and Apex Data Loader etc.
• Excellent communication and inter-personal skills, well organized, goal oriented.

TECHNICAL SKILLS:

Salesforce: Objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, Eclipse, Force.com Explorer, Apex Data Loader, Force.com Platform (Sandbox, and Production), Sales and Marketing Cloud, Service Cloud, Community Cloud, Chatter.

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Workbench.

Web Technologies: HTML, CSS, XML, Java Script, Ajax.

Languages: Apex, C, Java.

Operating Systems: Windows/XP/NT, MAC.

Databases: SQL Server and UDB.

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Salesforce Admin and Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
• Built efficient Client Services Ticketing system using Cases object. Implemented Email to case, Web to Case Functionality in the ticketing system.
• Created Record types, Rollup Summary, Workflow rules, Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.
• Created and maintained Salesforce.com application user Profiles, Roles, Permissions Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
• Created Queues, Public Groups and Email Templates, and used Email templates in HTML.
• Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management and Customized the Dashboards to track usage for productivity and performance of business centers.
• Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.
• Developed various Batch Apex classes and scheduled those using Apex Scheduler.
• Closely monitor deduplication process by Integration of IBM Initiate that involved web service API calls and future methods.
• Troubleshoot the issues with custom merge process and integrations with different applications.
• Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume.
• Built SQL scripts to retrieve data from databases.
• Involved in Data Mapping and Data Migration from legacy SQL SERVERsystems to SalesForce.com.
• Set up integration between Salesforce and MS-SQL using DB-AMP.

Environment: Salesforce, Luminate Online, IBM Initiate, Greater Giving, SQL SERVER, Apex Data Loader, Force.com IDE, SOQL Explorer, Chatter, DB Amp, Marketo, CRM Pledgemaker.

Confidential, Union, NJ

Salesforce Admin and Developer

Responsibilities:

• Worked closely with Architect, sales team, business analysts, business users and performed detailed analysis of requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Used Force.com developer toolkit Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visual force pages.
• Implemented Security Settings and configured profiles and permission sets.
• Created and used Email templates in HTML and Visualforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on Batch Apex and Schedule Apex for notifications.
• Worked on the security level setting in the company for all the levels.
• Used Salesforce Automation Process, created workflow rules and defined related tasks.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers.
• Implemented the integration specifications (i.e. data inputs, outputs, integration method, frequency).
• Worked on Inbound and outbound web services extensively. Prepared the Integration Plan for Various Systems & responsible for setting up web service integrations.
• Migrated data from external sources and performed insert, delete, upset, export on multiple records.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, Chicago, IL

Salesforce Admin and Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Involved in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visual force pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last sync run.
• Implemented the requirements on Salesforce.com platform using Force.com IDE Plug-in -Eclipse.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on records.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential, Minneapolis, MN

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Established relationships between various objects using Master Detail relationship, Lookup relationships and created the Junction objects.
• Developed and configured Custom Reports and Report Folders for different user groups and also configured the Analytic Snapshots for the sales performance and lead generation statistics.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created User Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
• Created the Validation Rules, Workflows for automated lead routing, lead escalation and email alerts. Queues,Public Groups and Email Templates.
• Created and customized Page layouts for standard and custom objects.
• Involved in Data migration, Data Imports using Data loader and Bulk API.
• Implemented Web to Lead, Web to Case functionality.
• Communicated with users in the organization using chatter, shared files and feeds.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS.

Confidential

Salesforce Business Analyst

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.
• Implemented CSS for Visual Force pages and experience working with Partner portal system.
• Added methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Used Grid buddy to generate reports on multi objects and put related data in one view to help a clear perspective on business decisions.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that use Email Approvals and parallel Approval steps.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
• Implemented Case Management Automation to track and solve Customer’s Issue.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Reporting Snapshots, SOQL, SOSL, Integration, Force.com Platform (Sandbox and production), Force.com IDE.