PROFESSIONAL SUMMARY:

• Worked closely with Business Users to enable business processes using SFDC.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud & Community Cloud.
• Very good hands on Experience in using Salesforce Lightening and configuring functionality in it.
• Experience in Salesforce Customization, Custom objects, Custom fields, Record Types, Sharing Rules, Workflows, Email templates, Approvals Processes, Validation Rules, Process Builders, Page layouts, Custom Report types etc.
• Provide Training to new users and offer support and training to existing users.
• Maintain Salesforce.com user profiles: access privileges, create Users, Generate passwords, Manage Salesforce licenses, Permission Sets, Public Groups, Queues and Roles.
• Very Good hands on Experience to perform deployments between different environments using change sets
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Groups, Permission Sets, Queues, Page Layouts, Email Templates, Approval Process, Process Builder, Visual Workflow, Translation Workbench, Workflows, Reports, Dashboards.
• Experience in creating different types of Report types based on the business Requirements
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Experience in managing Excel files using different kinds of formulas.
• Work experience in using different data tools - Apex Data Loader, Import Wizard, Mass Delete etc.
• In-depth experience in CRM business processes like Campaign Management, Lead Management, Opportunity Management, Order Management, Account Management, Case Management, Activity Management, Contact Management, Products etc.
• Extensive experience in analyzing Business functional requirements into Technical designs, Entity relationships, Data Modelling and converting to Salesforce Custom Objects.
• Configured and maintained user security permissions in compliance with organizational needs.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies & Waterfall.

TECHNICAL SKILLS:

Sales force.com CRM Technologies: Standard/Custom Objects, Workflows, Approval Processes, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Validation Rules, Record Types, Role Hierarchy, Page Layouts, Dashboards, Force.comIDE, Sales cloud, Service Cloud, Marketing Cloud, Exact Target, SAVO, Brainshark, Apttus CPQ Proposal Management, Process Builder, Visual Workflow, Translation Workbench, Communities (Customer Portal & Partner Portal) & Charter.

Siebel CRM Technologies: Siebel eCommunications, Siebel 7.5.3 Marketing Management, Siebel 7.5.3 Call Center, Siebel 7.5.3 SFA, Siebel 7.5.3 Field Service, Siebel 7.5.3 eChannel & eService, Siebel 7.5.3 Tools, eScript, JavaScript, Actuate Reports, AIX Ver 04, DB2Ver7, Windows2000.

Tools: Force.comIDE Plug-in(Eclipse), Apex Data Loader, Informatica, Force.com Platform (Sandbox and Production), App Exchange Applications.

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: AGILE & Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

SFDC Administrator

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Configured Roles, Profiles, Sharing Rules, Permission Sets, Groups, Queues & Users etc.
• Worked with Functional leads & SME’s to transform and develop new requirements into Design & Estimate, Research, Analysis, Tech design, Implementation Plan & Test Plan.
• Prepared Release Project Plan, Implementation Checklist Document & Release Implementation Plan at the end of each release.
• Worked on the Automation and deployment of the Releases by using Dev Ops Continuous Integration - Force.com IDE, GitHub & Bamboo Plans from Dev to Data & to Production every week - Agile Methodology.
• Worked on various Salesforce Standard objects like Accounts, Contacts, Activities, Cases, Leads, Opportunities and Products.
• Worked on Flex/Loop/Stack & Connect Third Party App exchange products for the Sales & Marketing Users inside the Org - (Total of 1600 Users).
• Worked on the Data Migration of Patient Contacts Database to bring into SFDC.
• Worked on the Production support - Remedy Tickets - day to day for more than 2300 Users.
• Worked on the Sales Cloud & Service cloud apps - SF.
• Worked on the Data Migration from Siebel to SalesForce by using SF Data Loader.
• Worked with the Team - Offshore - Onsite Model as a SF Admin Lead getting deliverables done within the deadlines given by the client.
• Involved in the activities related to Saleforce.com Research, Analysis, Estimates, Technical Design, Configuration, Administration, Development, Testing, Data Migration and deployment of Applications from one Org to another Org on Force.com platform.
• Worked with Sales Force Support on the SF Product defects.

Environment: Force.com platform, Sales Cloud, Service Cloud, Apex, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.comIDE, Workflow & Approvals, Reports, Dashboards, Process Builders

SFDC Administrator

RESPONSIBILITIES:

• Maintained Users, Profiles and Roles . Created new user accounts and configure Salesforce.com to fit security needs of the user and org-wide defaults.
• Creating custom objects as well as custom fields and built relationships between different objects using Lookup and Master detailed relationships
• Configured OWD setting and created different Sharing rules to share data with Users based on criteria.
• Created Record types and Page layouts to support different business processes and performed Page layouts assignments based on profiles/record types.
• Created Escalation rules, Assignment rules as per business requirement.
• Customization of Salesforce.com application to in corporate Case management functionality, ongoing maintenance.
• Created Validation rules, Workflow rules and Approval processes and Process builders
• Analysis of requirements for Case Management .
• Maintaining the Organization Administration.
• Setting up of Support process for different record types on Cases.
• Web-to-Case functionality implemented on customer portal.
• Deployed components from Source to Target Instance using Change sets .
• Created Report types based on the business requirements and generated different types of Reports and Dashboards
• Created Email Templates, Sent Emails, updated fields and Created Tasks using Workflow rules and Process builders
• Performed different DML operations such as Insert, Update, Upsert, Delete and Export using Apex Data Loader

Environment: Force.com platform, Sales Cloud, Service Cloud, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.comIDE, Workflow & Approvals, Reports, Custom Objects, HTML, Java Script, JQuery, Web Services, SQL Server.

Salesforce Administrator

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in the activities related to Saleforce.com Research, Analysis, Estimates, Tech Design, Configuration, Administration, Development, Testing, Data Migration and deployment of Applications to Force.com platform.
• Hands on experience with Data Loader for data migration, insert, update, and bulk import or export of data in Sales & Service Cloud.
• After Data Refresh, migrated the Data from one Environment to another environment for development & to create the POC’s to show to client for approval.
• Involved in activities related to Saleforce.com Design, Configuration, customization, Administration, Development, Data Migration and deployment of application to Force.com platform.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created Profiles, Permission Sets, users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created templates, Page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on various SF System Issues & Data Issues those are in Production. Giving solutions & fixing them in all environments.

Environment: Force.com platform, Chatter, Data loader, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, Eclipse IDE Plug-in.

Sr. Siebel Consultant

RESPONSIBILITIES:

• Interacted with the personal and institutional investors to get a better understanding of client business processes and gather business requirements.
• Involved in the JAR & JAD sessions with the Business Users to analyze the requirements & providing technical support to the functional team in the Modules - Accounts, Contacts, Opportunities, Competitors, Activities, Sales Forecasting.
• Involved in the interaction with the Business Users & Prototyping the modules Accounts, Contacts, Service Requests, Opportunities, Competitors, Activities, Sales Forecasting in accordance with the business requirements.
• Translated business needs into effective technical solutions.
• Interacting with the Business Users & Prototyping the MS Outlook Synch with Siebel in the following areas – Activities, Calendar, Contacts – Business & Contacts – Personal.
• Developed user Interface layer for Accounts, Contacts, Opportunities, Activities, Sales Forecasting with Screens, Views, Business Components, Applets, hyperlinks, drill downs, toggles, Links, Joins, MVG’s & Constrained Hierarchical Pick lists etc.
• Used eScript for the various validations in the Development of Accounts, Contacts, Opportunities, Activities, Sales Forecasting.
• Wrote custom Business services using eScript & created various Workflow Process & Policies, as per the business needs.
• Developed Audit Trial Functionality on Accounts, Contacts & Opportunities.
• Involved with the Testing team to resolve, fixing & testing defects found during Unit Testing & Systems Integration Test.
• Involved in preparing the Education Presentations on Assignment Manager, Audit Trial, Reports, iHelp, Search, Smart Scripts, eScript, Business Service, Siebel 7.5.3 General Configuration Topics in Siebel Tools & Client, Access Control, Administration, Architecture, Security, Data Model, Views & Responsibilities, User’s, Positions, Organizations, Divisions to educate the Sprint Telecom User’s who are new to Siebel 7.5.3.

Environment:: Siebel 7.5.3 eCommunications, Call Center, SFA, Siebel 7.5.3 Tools, eScript, JavaScript, Oracle 9.2, Windows2000.

Siebel Consultant

RESPONSIBILITIES:

• Involved in the design, development and deployment of Accounts, Contacts, Service Request, Quotes, Opportunities, Competitors, Offers, Categories & Contracts.
• Interacting with the Business Users & Prototyping the modules Quotes, Orders, Offers & Categories in accordance with the business requirements.
• Translated business needs into effective technical solutions.
• Configuration for Siebel eCommunications including mapping of the required fields to the Templates, writing HTML and SWE scripts to achieve the desired look and feel for the Web Pages.
• Prepared Custom Web Templates based on user requirements.
• Involved in the configuration of Applets, Views, Business Components and underlying business and data layer objects to support the DPPC functionality.
• Wrote custom Business services using eScript & created various Workflow Process & Policies, Smart Scripts as per the business needs.
• Involved with the Testing team to resolve, fixing & testing problems found during the Systems integration test, SIT Regression, UAT & UVT Phases.
• Involved in the overall application testing to validate the functionality of Application as per client’s expectations.

Environment: Siebel 7.5.3 eCommunications, Call Center, SFA, Siebel 7.5.3 Tools, eScript, Java Script, Actuate Reports, UNIX, Oracle, Windows2000.