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Salesforce Developer/business Analyst Resume

San Jose, CA

SUMMARY:

  • 9 Years of professional experience as certified Salesforce Developer and Administrator in IT emphasizing on development as Salesforce CRM Developer, Administrator, Consultant and Business Analyst on Salesforce platform.
  • Experience in 5 full cycle SFDC from scratch to end.
  • Integrated salesforce with DocuSign for secure signing of documents.
  • Providing business assistance in identifying, evaluating and developing systems and procedure, as a recognized expert in configure, price and quote (CPQ) processes and methodologies.
  • Experienced in Lightning Experience which includes the Lightning Component Framework and also involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components.
  • Upgraded Apps from Salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.
  • Experience in building reusable UI components and pages with Lightning component framework.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
  • Retrieved some data and its functionality from Third - Party API's and displayed within the lightning component.
  • Hands on experience with sales cloud and service cloud.
  • Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
  • Experience in design of Apex Classes, Custom Controllers, Controller extension data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
  • Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
  • Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications according to application requirements.
  • Designed of various custom objects, custom fields, role based page layouts, custom tabs as per the requirements.
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, Custom Tabs, Custom Reports, Report folders, Dashboards.
  • Extensive experience of automating complex business processes using workflows, approval process,
  • Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
  • Experienced in deploying the AppExchange applications and integrating with third party applications.
  • Experience in creating Process builder processes and visual cloud flows in Salesforce.
  • Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
  • Worked with Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications..
  • Worked on administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Security and Sharing Rules, Reports, Dashboards, Tasks and actions.
  • Worked on User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Triggers etc.
  • Using Sales and service Clouds, set up business process for Reassignment of leads, cases, opportunities based on change in owners; Implementing Account and Contact Hierarchy.
  • Worked on Data Loader for SFDC Standard objects, Custom objects.
  • Used different data tools Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
  • Worked on Visual Force, Apex, SOQL, SOSL, Visual Force Pages/Controllers/Components.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, web pages for various functional needs in the application.
  • Experienced in creating Custom Reports, Dashboards, Batch Jobs, Queues and Assignment Rules. Created Apex test coverage classes for some email services.

TECHNICAL SKILLS:

SFDC Technology: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, DocuSign Connect Setting.

SFDC Utilities/Tools: Data Loader, Connect Offline, SalesForce-to-SalesForce, Apex Explorer, Informatica-on-cloud, Pardot

Languages: C, C++, Java, Python, PHP, SQL, ASP.Net, WSDL, HTML

Operating Systems: MS Windows 98/2000/XP/Vista/7/10, Linux/Unix

Database Servers: MySQL, SQL Server, Oracle.

Web Technologies: HTML5, JavaScript, ASP, CSS, XML

Salesforce CPQ: APTTUS, Steelbrick

PROFESSIONAL EXPERIENCE:

Confidential, San Jose,CA

Salesforce Developer/Business Analyst

Responsibilities:

  • Connected DocuSign Application to Salesforce using the DocuSign Connect Setting.
  • Worked on automatic Anchor Tags for DocuSign templates and defined Recipients and their Role Setting.
  • Customized the Send with DocuSign button to include the recipients automatically from the Opportunity.
  • Built various workflows around the DocuSign Status Object as per the business requirement.
  • Implemented DocuSign to Salesforce Integration using REST API Callouts for Sending and Voiding the Contracts.
  • Automated the business process of sending Quote to the Customers using DocuSign.
  • Customized Docusign to include Branding, Features, Custom Tags, Email Setting and Send Setting.
  • Implemented Reminder and Expiration setting in Docusign.
  • Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
  • Worked on Lightning Process Builder to consolidate existing workflow rules.
  • Generated various reports and dashboards in lightning for Sales performance tracking.
  • Worked on translating several VisualForce pages to lightning framework.
  • Performed APP Exchange Integration of CPQ to configure and ensure the pricing & quoting accuracy
  • Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
  • Analyzing business functions like platform engineering, sales, finance, manufacturing, services in order to configure information processing systems using CPQ
  • Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ

Environment: DocuSign Connect Setting,Saleforce.com platform, APTTUS, Steelbrick, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML,Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Hickory, NC

Salesforce Developer/Consultant

Responsibilities:

  • Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
  • Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visual force pages.
  • Build these components in modular way by using Lightning Components Framework.
  • Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
  • Used Salesforce Lightning Inspector to debug the lightning components during the development process.
  • Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records. Used Salesforce1 simulator during the development to test if the lightning
  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
  • Worked on implementing Database Batch able batch, where implemented the logic to capture the Sales Dashboard data and used to display the data to Sales Rep in order to process the pending applications faster.
  • Created REST APIs using Apex REST, which helps to find the Duplicate Leads, Opportunity or Service Contract exist in Salesforce.
  • Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
  • Involved in production support for the application which already exist in Production environment.
  • Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Worked on Mavens Mate with force.com platform for writing business logic in Apex Programming language.
  • Developed various Custom Objects, Formula fields, Master - Detail, Lookup relationships, Tabs, validation rules.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual force Pages.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Provided post-impleme ntation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges

Environment: Saleforce.com platform, Lightning Components, Aura Framework, Salesforce Lightning Design System(SLDS), Force.com ide, Walli, Eclipse, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Salesforce Workbench, HTML, Java Script, Workflow & Approvals, Reports, Process Builder, Custom Objects, Custom Tabs, Rally, Confluence, SharePoint, SOAP, REST.

Confidential, Los Angeles

Salesforce Developer/ Administrator

Responsibilities:

  • Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
  • Created and deployed Several Reports using salesforce.com platform.
  • Analyzed and suggested best possible ways out of the box for the stakeholder’s requirements in Salesforce.
  • Provide training to end users, updated and modified Fields, Objects, Page Layouts
  • Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Used Java to modify the rules as per the client requirement.
  • Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
  • Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
  • Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
  • Created and used Email templates in HTML and Visualforce.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce.com Administrator/Developer

Responsibilities:

  • Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
  • Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
  • Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application.
  • Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Worked with Big Machine life cycle implementation and Salesforce platform.
  • Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.
  • Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
  • Worked extensively on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
  • Developed complex mappings & mapplets in Informatica to load the data using different transformations.
  • Performed Optimization at both the Mapping Level and Session Level.
  • Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
  • Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
  • Involved in fallout analysis and fixing the issues.
  • Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities..
  • Extensively worked in the performance tuning of programs, ETL procedures and processes.
  • Successfully moved the Sessions and Batches from the development to production environment.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Used the sandbox for testing and migrated the code to the Production environment after testing.
  • Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica Power Center, Workflow & Approvals, BigMachine, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Confidential

Salesforce Administrator

Responsibilities:

  • Performed the roles of Salesforce.com Administrator in the organization.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
  • Intensely worked with Apex, S-Controls, Triggers, API integration.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

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