SUMMARY:

• Over 8 + years of experience in IT industry in SalesForce Customization, Security Access, creating profiles, roles, users, page layouts, email services..
• Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick - lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and SalesForce applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL,Salesforce AppExchange and JAVA and C# on demand.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Experience in performing data migration from Legacy Systems using Data Loader.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Experience in using cloud services to manage Cases and Entitlements.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.
• Trained staff and executives to use the Salesforce application system.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce SFA, Apex Language, Apex, Salesforce CRM, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL, RDBMS

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector, SOQL Xplorer, Force.com Platform (Sandbox, and Production).

Technologies: C, C++, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL., UML, HTML,XML, XHTML, DHTML, Spring, Hibernate.

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Salesforce Application Developer

Responsibilities:

• An agile Scrum methodology was processed for daily stand up meeting with team members to know the current progress of the project and raise the issue if any.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with the user group and performed detailed analysis of business and technical requirements and implemented the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Cases, Contracts, Reports, and Dashboards.
• Designed and developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Used Data Loader for insert, update, and import, export of data from Salesforce.com objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Developed many custom Reports using the Internal Report Builder according to the need of the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Packaged and deployed the code developed in the Dev Sandbox to the Stage Sandbox and the Production sandbox.
• Worked on Validation Rules, Workflows, Approval Processes, page layouts, Components
• Created many Email and Mail Merge Templates
• Involved in doing the mail merge for different standard and custom objects.
• Integrated the Web Services for extracting the data from external systems and to ensure minimum code coverage for the application, the sandbox is used for testing.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Interacted with core team for the development and testing of the code.

Environment: Saleforce.com platform, Apex, Visual force, SOSL, SOQL, Salesforce.com Data Loader, Workflows Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, Sandbox.

Confidential, Somerset, NJ

Salesforce Developer

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual Force pages to develop custom business logic.
• Used C#,APEX to develop custom visual force pages with cross data integration.
• Developed Visual Force Pages and Components to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created Profiles and implemented object and field level security to hide critical information from the profile users.
• Worked with Multi-Currency, Product and Price book set-ups.
• Developed triggers to support complex business process.
• Built custom buttons to send emails on demand.

Environment: Apex Data Loader, Visual Force, C#, Reports, Dashboards, Security Controls, SOQL, Sandbox, Eclipse IDE Plug-in, Salesforce Mobile

Confidential, IL

Salesforce Developer

Responsibilities:

• Creation of custom fields, field dependencies, tabs, applications, home page components.
• Making the fields “Read only” and “Mandatory” as required in the process.
• Assisted with data migrations using Data Loader.
• Created custom objects, links, formulas, Layouts, workflow and approvals. Set both object-level and record level security.
• Reviewed and streamlined existing CRM processes, information, and data requirements to ensure accurate adoption metrics reporting. Deactivated users to release licenses.
• Monitored and resolved Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Experienced in delivering the full software development life cycle with the force.com platform.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Made new feature enhancements on service cloud console view and developed some Visual force components.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with “Read-only” Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Worked in Agile methodology and conducted weekly status meetings.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals, and charts.
• Exported the results to CSV files from the report generated using SOQL of salesforce.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
• Customized Salesforce CRM beyond native functionality with Visual Force and Apex code according the requirements.
• Developed Test classes and maintained the proper code coverage to deploy in to the production boxes.
• Proficient in Case Management using assignment, escalation, workflow rules and actions
• Created custom controllers and controller extensions while developing Visual Force pages.
• Developed the Apex Triggers to ensure the correct data entries in to the system.
• Developed Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Migrated application from one environment to other using force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.
• Performed BigMachine Salesforce.com module implementation and integration.
• Deployed the code from Sandbox to Production using Eclipse.
• Designed and maintained different environments, included Development, Test and Production.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
• Data migration and updates through the Apex DataLoader in Sales force.com.
• Coordinate with the test team and provide the application flow demo before the test team start the System Testing.

Environment: Salesforce.com Enterprise Edition, Salesforce, Visual force, Apex Data Loader, BigMachine Integration, Microsoft Excel, SQL, Eclipse, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized theapps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool.
• Inserted and Updated data using data Loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential

Salesforce Migration

Responsibilities:

• Created Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers. Gathered user and business requirements through interviews, surveys and prototyping.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio
• Conducted Joint Application Development sessions with management, SME’s, vendors, users and other stakeholders for open and pending issues. Implemented SOA (search oriented architecture) concepts for the application and implemented search engine based techniques
• Helped prepare Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements
• Managed the conception, development, and data population of the G4S India Sales Process platform and migrated the North American/European process flowcharts for G4S India
• Modeled cash flows for securitized transactions containing wide variety of underlying asset classes
• Responsible for creating proprietary Excel-based models to calculate bond waterfalls, over-collaterization and interest coverage ratios, and several other portfolio criteria.
• Collected user requirements to create a technological platform to perform transaction -related asset level due diligence, analytics and cash flow modeling, structural and document review
• Assisted developers to create a platform for compliance reporting tie-out process and to review note valuation reports prepared by CDO corporate trusts on a monthly/quarterly basis
• Created excel based models to calculate both the distribution of cash flows to all related parties of a deal as well as various collateral criteria set forth in legal documents
• Performed agreed-upon-procedures related to collateralized loan obligations (CLO) and other structured products and maintained client relations with key personnel at prominent institutions

Confidential

Java Developer

Responsibilities:

• Written XML Document Type Definition (DTD) to get data from GPSIS in specific format.
• Modified current database design to accommodate required changes.
• Design/Develop personal measure module in IBSC to manage individual client’s personal measures.
• Utilized existing STRUTS framework as well as written Action Dispatchers, JDBC Mappers, JSPs Custom Tags.
• Integrate module in current application and test in various environments like Test, Pre-Production, and Production.
• Add measure information popup to the current scorecard JSP.
• Created DIV layer in the JSP which consists of all measure details.
• Written JavaScript functions to show/hide/print popup.
• Modified existing CSS files to meet GPSIS display and print standards.
• Add job share feature to IBSC.
• Switch from own SQL/JDBC Mappersto Hibernate persistence classes (Object/Relational mapping), which subsequently improves performance. Used Hibernate 3.0 API.
• Used AJAX methodology to enhance current user hierarchy display.
• Involved in testing applications in different stages e.g. TEST, Preproduction, and Production.
• Involved in Critical Bug fixes and Enhancement of application.
• Used Subversion to implement version control System.
• Carry out rigorous project plans and promptly meet deadlines to fulfill customer requirements.

Environment: Java 1.4, J2EE, JEE, JSP, JavaScript, DB2, JMS, Web Logic 8.1, Apache Struts, PVCS, JUnit, Hibernate 3.0, AJAX, Lotus Notes, Windows XP, Novell Networks, Textpad, Microsoft Office 2003.