SUMMARY:

• 6 years of professional experience as a Software Developer which includes 4 years of experience on Salesforce CRM platform as developer & administrator
• Having good knowledge of all phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• About 4 years Experience in salesforce.com as a Developer using Force.com, Visual Force, and APEX.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc to achieve complex business functionalities.
• Experience in migrating data from legacy systems to SalesForce using Apex Data Loader.
• Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set.
• Familiar with CTI Integration of Salesforce.com application which is used to provide agents with click - to-call and screen pop capabilities.
• Extensive experience in analyzing business requirements, entity relationships and converting to SalesForce custom objects, lookup relationships, junction objects, master-detail relationships.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Hands-on experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in migrating data from legacy systems to SalesForce using Apex Data Loader.
• Knowledge of Web-to-lead, Web-to-case, Email-to-case in Lead and case management.
• Experience in writing the SOQL & SOSL queries.
• Experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experience with Web the technologies like HTML, CSS, and WSDL, Javascript.
• Proficiency in Object Oriented Programming like C++, JAVA.
• Worked on activities related to the development, implementation, administration and support of ETL processes for large-scale Data Warehouses using SQL Server SSIS.
• Good experience in web service- synchronous and asynchronous, Web service factory.
• Capability of learning new technologies and implementing them in the project successfully.
• Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication and problem solving skills.

TECHNICAL SKILLS:

Salesforce technologies: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the rganization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

Salesforce Tools: Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader

Languages: Apex, Java, J2EE, Servelts, JSP, JSON

Web Technologies: WDSL, HTML, CSS, JavaScripts, PHP

Database: PL/SQL, SQL Server, Oracle 10g

Operating System: Windows XP/Vista/NT/98/UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Perryville, MO

Salesforce Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Implemented Agile Methodologies(SCRUM) that includes daily scrum with team
• Created Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Worked for Integrating CTI Interfacing tool for this module
• Created logging for ETL load at package level and task level to log number of records processed by each package and each task in a package using SSIS.
• Integrated the third party web services using callouts by generating the necessary stubs from the WSDL files
• Created workflows by defining rules, approval processes and related actions which include creating related and time-triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Wrote test methods and Test cases with code coverage of more than 85%.
• Developed and Customized Reports and Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com platform, Apex, Salesforce1, Advanced Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, ETL, Workflow & Approvals, Reports, Cases, Custom Objects, Email Services, Security Controls, Sandbox data loading.

Confidential, San Antonio, TX

SalesForce Developer

Responsibilities:

• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Involved in daily SCRUM and splint planning meetings
• Deployed the code from Sandbox to Production and was part of release activities and UAT.
• Involved in customizing custom objects, tabs, fields, and page layouts as per the business need.
• Involved in querying SalesForce tables using SOQL & SOSL queries using Force.com
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications
• Worked on role hierarchy & sharing rules to configure visibility. .
• Created, updated and executed automated test scripts in the QTP tool
• Created new Reports & Dashboards for performance improvements.
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Environment: Saleforce.com platform, Apex Language, Salesforce1, Triggers Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Informatica ETL On Demand, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Torrance, CA

Salesforce.com Admin/Developer

Responsibilities:

• Preparation of design documents of various silhouette application based on gathered requirement.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Control

Confidential, Minneapolis, MN

SalesForce Developer

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and built
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on edit pages, Visual Force Pages and Controllers.
• Created and used Email templates in HTML and Visual force.
• Customized highlights panel, push notifications and Help desk.
• Created different folders to store the reports of different groups and categories.
• Designed, and deployed Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, and Visual Force Pages to suit to the needs of the application.
• Used Apex Explorer and Apex Data Loader to Manage and Query the data.
• Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes.
• Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality.
• Created Email templates, approval processes Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.
• Provided support on-going salesforce.com maintenance and administration services including periodic datacleansing, custom objects, workflow, campaign management and triggers.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components & Controllers), Custom Objects, Custom Tabs, Page Layouts, Workflows, Approval Processes, Email Service, Dashboards, Reports.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the SDLC using Waterfall development process.
• Object Oriented Analysis and Design using UML including development of class diagrams, Sequence diagrams, and State diagrams and implemented these diagrams in Microsoft Visio.
• Developed the view pages using HTML, DHTML, CSS, JavaScript for client side development and validations
• Responsible for developing the Registration modules of the wholesale application
• Utilize the various J2EE Design patterns to develop the Business modules based on the required functionality
• Responsible for developing the application level flow by utilizing Java, JSP and Struts
• Used java Script front end Validations
• Develop Session beans and entity Beans representing business logic abstractions
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies

Environment: Java, JSP, HTML, SQL, JavaScript, CSS, WebSphere.