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Salesforce Sr. Business Analyst And Technical Solution Architect Resume

Hagerstown, MD

SUMMARY:

  • Around 13+ years of IT experience with 6+ years of experience in the Salesforce.com CRM Platform as a Solutions Architect seeks an opportunity to design and implement technical solutions aiding the proliferation of sales and service, triggering the advancement, of both the company and I, being an active participant in the process.
  • Worked with IT professionals and business developers in the development of technical solutions, targeted at complex projects on sales and service cloud, with an aim to help meet the standards and boost the sales & service of technical services
  • Coordinated with other architects to design award winning solutions that resulted in 33% hike in the revenue generated from the sale of mobile applications within a span of 4 months
  • Expert in defining business solutions and the implementation of delivery methodologies High degree of involvement in application troubleshooting, IT consultation, and database management
  • Developed customized objects and implemented work - flow business methodologies
  • Solution Architect with extensive of experience with solid understanding of business requirement gathering, documentation, business process flow and business process modeling.
  • Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
  • Understanding business requirements and translating these into technical solutions based on the chosen platform.
  • Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
  • Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
  • Strong problem solving skills, should be able to research and understand an undocumented set up and application
  • Demonstrated experience of unit, integration and end to end system testing and performance tuning of application & documenting the same.
  • Expertise in data modelling, data migration and both API and user interface development principles
  • Providing appropriate development specifications and supporting our Technical Consultants and fellow Architects in delivering solutions as well as supporting the Chief Architect
  • Experience in building Web Service enabled applications (SOAP and RESTful)
  • Excellent knowledge of Salesforce APIs and hands-on experience integration with ERP
  • Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
  • Involved in project to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system.
  • Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
  • Participated in all stages of Software Development Life Cycle (SDLC) i.e., System Analysis, Design, Development and Testing using Agile Methodology.
  • Experience working with various software development methodologies including Agile and waterfall.
  • Well versed in analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
  • Designing of technical architecture of the business, documentation, business and technical meetings with customers.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads Reports and Dashboards.
  • Knowledge on implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, and SOSL.
  • Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Workflows, Approval Processes, Reports and Dashboards, Tasks and Events.
  • Worked with Apex Data Loader tool to migrate the data into Salesforce platform. Extensive experience in data migration and integration using Data Loader.
  • Worked on Business to Business (B2B) & Business to Customers (B2C) SFDC patterns involved interaction with all the various parties are involved
  • Worked on Deployments when deploying code to and from sandboxes to Production environments and maintained deployment checklists.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Strong understanding on sandboxes. Performed refreshes on sandboxes and documented the refresh history.
  • Strong interpersonal skills and excellent communication skills.
  • Conducted End user trainings. And provided one to one trainings to end users on an on-going basis.
  • Able to manage changing responsibilities and deliver time critical projects on schedule.
  • Proven ability to accept challenges and produce results in a multi-tasked environment.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Languages: APEX, Java, PL-SQL Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, and SOSL.

Database: MySQL Oracle 9i, Oracle 10g, SQL Server

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Dashboards, Security Controls, AppExchange Package & Custom Application, Testing salesforce integrations with other systems

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, JIRA, SharePoint, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications, Force.com Migration Tool.

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

WORK EXPERIENCE:

Confidential, Hagerstown MD

Salesforce Sr. Business Analyst and Technical Solution Architect

Responsibilities:

  • Gathering the requirements and analyzing them for implementation
  • Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce.com Integration Project on sales &Service.
  • Involved in developing High level documents and Design Level Documents for Salesforce Integration Project.
  • Involved in System design meetings and gave the SFDC demo to the end users.
  • Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Configured and deployed Salesforce.com effectively based on business needs, sales Cycles and system requirements, including configuration, workflows, reports, and dashboards
  • Designed and developed schema for new Salesforce Org by creating new objects, fields and relationships. Understanding business requirements and translating these into technical solutions based on the chosen platform.
  • Designing and creating the underlying data structure and data flows to support the application build.
  • Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
  • Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
  • Strong problem solving skills, should be able to research and understand an undocumented set up and application
  • Demonstrated experience of unit, integration and end to end system testing and performance tuning of application & documenting the same.
  • Expertise in data modelling, data migration and both API and user interface development principles
  • Providing appropriate development specifications and supporting our Technical Consultants and fellow Architects in delivering solutions as well as supporting the Chief Architect
  • Experience in building Web Service enabled applications (SOAP and RESTful)
  • Excellent knowledge of Salesforce APIs and hands-on experience integration with ERP
  • Created Validation Rules to check the accuracy of the data user have entered and give appropriate message to the user based on the validation criteria
  • Created Queues to own records, Public Groups to share records, Communication templates to send appropriate notification to the users.
  • Worked on both Salesforce.com Classic and Salesforce.com lighting migration projects for the release.
  • Working on Jira Agile tool for migration projects on both Sales & Service from Salesforce.com Classic to Salesforce.com lighting migration.
  • Attending all project grooming meetings for requirement gathering and explain to developers on salesforce.com for both Sales & service
  • Created UML diagrams such as Business Flow Diagrams and Activity Flow for better understanding using MS-Visio
  • Analyzed and defined business problems, driving feature identification and prioritization, and documenting priorities
  • Organized timely meeting with Marketing, Sales and Case Management team to discuss the progress of the project.
Confidential, Libertyville, Illinois.

Salesforce Sr. Technical Architect and Business Analyst

Responsibilities:

  • Worked as enhancement team members and performed the roles of Salesforce.com Administrator and Developer in the organization.
  • Worked on Hollister impacted Spring/Summer and winter 2016 release notes as per saleforce.com lighting release notes.
  • Worked on Cherwell Service Request, Incidents and change requests as per 20 business units.
  • Worked on salesforce.com for both sales & service with different countries (US, UK, Canada, Australia, NL and Japan) and different Translation.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Created UML diagrams such as Business Flow Diagrams and Activity Flow for better understanding using MS-Visio
  • Analyzed and defined business problems, driving feature identification and prioritization, and documenting priorities
  • Strong problem solving skills, should be able to research and understand an undocumented set up and application
  • Demonstrated experience of unit, integration and end to end system testing and performance tuning of application & documenting the same.
  • Expertise in data modelling, data migration and both API and user interface development principles
  • Providing appropriate development specifications and supporting our Technical Consultants and fellow Architects in delivering solutions as well as supporting the Chief Architect
  • Experience in building Web Service enabled applications (SOAP and RESTful)
  • Excellent knowledge of Salesforce APIs and hands-on experience integration with ERP stom Objects and fields for transactional and contractual information
  • Worked on defining workflow rules, related tasks, email alerts, and field updates
  • Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
  • Worked on both sales & service Salesforce.com Classic and Salesforce.com lighting migration projects for the release.
  • Working on Jira Agile tool for migration projects from SAP to Salesforce.com lighting.
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
  • Worked on Data Loader to upload huge volume of data and involved in data cleansing activities for bulk loads.
  • Worked on managing user groups as part of application administration and support.
Confidential, Pittsburgh, PA

Salesforce Sr. Technical Solution Architect

Responsibilities:

  • Preparing US Steel application SFAD and Business and Technical Requirements.
  • Conducted meetings with business users and SMEs to identify and gather Business Requirements
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Worked on Custom Objects and fields for transactional and contractual information as a Steel Brick CPQ Business Analyst
  • Worked on BRD and SD documents on Steel Brick CPQ Business Analyst
  • Worked on defining workflow rules, related tasks, email alerts, and field updates
  • Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
  • Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Created Custom Objects and fields for transactional and contractual information.
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Created UML diagrams such as Business Flow Diagrams and Activity Flow for better understanding using MS-Visio
Confidential, Woodland Hills, CA.

Salesforce Sr. Architect /Sr. Business Analyst

Responsibilities:

  • Worked as enhancement team members and performed the roles of Salesforce.com as a Architect on sales & service clouds and Develope in the organization.
  • Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers Administered, configured, maintained for both sales & service clouds on Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade Installation.
  • Created and deployed Several Reports using salesforce.com platform on bothsales & service clouds .
  • Developed APEX Classes, Controller Classes and APEX Triggers for, various functional needs in the application.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity
  • Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
  • Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
  • Worked on SAML and Single Sign On, Delegated Authentication.
  • Created and used Email templates in HTML and Visualforce.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing and change management teams to coordinate deployments, create deployment plans and support rollouts end to end.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Created UML diagrams such as Business Flow Diagrams and Activity Flow for better understanding using MS-Visio
  • Analyzed and defined business problems, driving feature identification and prioritization, and documenting priorities
  • Organized timely meeting with Marketing, Sales, services clouds and Case Management team to discuss the progress of the project.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
  • Understanding business requirements and translating these into technical solutions based on the chosen platform.
  • Designing and creating the underlying data structure and data flows to support the application build.
  • Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
  • Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
  • Strong problem solving skills, should be able to research and understand an undocumented set up and application
  • Demonstrated experience of unit, integration and end to end system testing and performance tuning of application & documenting the same.
  • Expertise in data modelling, data migration and both API and user interface development principles
  • Providing appropriate development specifications and supporting our Technical Consultants and fellow Architects in delivering solutions as well as supporting the Chief Architect
  • Experience in building Web Service enabled applications (SOAP and RESTful)
  • Excellent knowledge of Salesforce APIs and hands-on experience integration with ERP
  • Implemented various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need
  • Worked on Custom Objects and fields for transactional and contractual information
  • Worked on defining workflow rules, related tasks, email alerts, and field updates
  • Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
  • Worked on Data Loader to upload huge volume of data and involved in data cleansing activities for bulk loads.
  • Worked on managing user groups as part of application administration and support.
Confidential, Richmond VA

Sr. Technical Solution Architect

Responsibilities:

  • Gathering the requirements and analyzing them for implementation
  • Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce MDM Integration Project.
  • Involved in developing High level documents and Design Level Documents for Salesforce MDM Integration Project.
  • Involved in System design meetings and gave the SFDC demo to the Business.
  • Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Configured and deployed Salesforce.com effectively based on business needs, sales Cycles and system requirements, including configuration, workflows, reports, and dashboards
  • Designed and developed schema for new Salesforce Org by creating new objects, fields and relationships.
  • Understanding business requirements and translating these into technical solutions based on the chosen platform.
  • Designing and creating the underlying data structure and data flows to support the application build.
  • Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
  • Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
  • Strong problem solving skills, should be able to research and understand an undocumented set up and application
  • Demonstrated experience of unit, integration and end to end system testing and performance tuning of application & documenting the same.
  • Expertise in data modelling, data migration and both API and user interface development principles
  • Providing appropriate development specifications and supporting our Technical Consultants and fellow Architects in delivering solutions as well as supporting the Chief Architect
  • Experience in building Web Service enabled applications (SOAP and RESTful)
  • Created Validation Rules to check the accuracy of the data user have entered and give appropriate message to the user based on the validation criteria
  • Created Queues to own records, Public Groups to share records, Communication templates to send appropriate notification to the users.
  • Train new and existing users on how to use database applications;
  • Keep application users informed about system functionality and enhancements;
  • Provide application users with technical support.
  • Logging and tracking identified system problems through resolution.
  • Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
  • Assist programmer with the development of technical documentation of existing and future applications.
  • Customizations of Standard Objects, Custom Objects, Profiles, Roles.
  • Analyze the functional feasibility of the business requirement and preparation of the Functional design documents, test scripts and training documents.
  • Developed Visual-Force pages as user interface. Created Visual force Page for custom User Interface development using standard and Custom Controllers
  • Created Profiles, Roles based on Organization role hierarchy and Implemented Record-Level and Field-Level security and configured their sharing settings.
  • Created Reports and Dashboards as per the customer requirements.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow &Approvals.
  • Configured interfaces and portal application (PRM) for lead Management so that Assurant Lead Vendor agents.
  • Configured PRM application for wholesalers Contact, Business Case and CPC functionality.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Developed templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
  • Prepare User Training documents with detailed screenshots to train users in the new environment.
  • Research the implementation issues on Salesforce.com for resolution
Confidential, Washington DC.

Salesforce Architect

Responsibilities:

  • Conducted meetings with business users and SMEs to identify and gather Business Requirements.
  • Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
  • Interacted with various business user groups for gathering the requirements.
  • Implemented Strategic Planning and Phone Sync for IVR and Document Automation modules
  • Provided consulting inputs on Territory management, IOD load time reduction, User adoption dashboards and Chatter, iPhone & iPad installation.
  • Created user Roles and Profiles and given them Security controls and shared settings.
  • Customized tab worked with various standard objects like Accounts, Contacts, Leads, and Campaigns, Cases.
  • Created Business Requirement Documents (BRD) and converted them into Functional Specification.
  • Translate Functional Requirements into Use Cases from a system prospective.
  • Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.
  • Understanding business requirements and translating these into technical solutions based on the chosen platform.
  • Designing and creating the underlying data structure and data flows to support the application build.
  • Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
  • Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
  • Strong problem solving skills, should be able to research and understand an undocumented set up and application
  • Demonstrated experience of unit, integration and end to end system testing and performance tuning of application & documenting the same.
  • Expertise in data modelling, data migration and both API and user interface development principles
  • Providing appropriate development specifications and supporting our Technical Consultants and fellow Architects in delivering solutions as well as supporting the Chief Architect
  • Experience in building Web Service enabled applications (SOAP and RESTful)
  • Excellent knowledge of Salesforce APIs and hands-on experience integration with ERP
  • Worked on various Custom Reports and deployed them for different business user levels
  • Created rules and triggers to avoid data duplication in Salesforce.com to preserve data integrity and accuracy
  • Created custom objects, workflows, simple apex triggers, visual force pages and several important utilities to exploit maximum the functionality of the system
  • Worked on created user roles and profiles, security controls and shared settings
  • Worked on implementing field level security and audit trail setup
  • Trained internal business users to use the application and develop their own custom Reports
Confidential, Saint Louis MO

Salesforce Sr. Administrator

Responsibilities:

  • Performed the roles of Salesforce.com Admin and Developer in the organization.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Performed the roles of Salesforce.com Developer and Admin in the organization.
  • Interacted with various business user groups for gathering the requirements.
  • Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Reports, Dashboards, Events and Tasks.
  • Developed various Custom Objects, Tabs, validation rules, Components.
  • Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
  • Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Created Custom Objects and fields for transactional and contractual information.
  • I encrypted sensitive data with Encryption Fields feature.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
  • Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
  • Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
  • Developed complex workflows and approval processes for automating business logic
Confidential, Saint Louis MO

Sr. Associate Business Analyst.

Responsibilities:

  • Preparing and Understanding the CRIS CASH(Journals, Taxes & UAS) and ICBS application SFAD and Business and Technical Requirements
  • Preparing HLAD and Detailed design and Specification documents for business requirements.
  • Conducting reviews on SFAD, Detailed designs, UTPs and UTRs along with client.
  • Performing chain testing for each release.
  • Unit Testing and evaluating the test results for test plans and test cases and prepare the test result summary report.
  • Preparing Detailed Designs, Specification Documentation for the work request
  • Assist in development of performance test plans
  • Performing the Unit Testing and evaluating the test results and pre prepares documentations
  • Development of Test Plans and Test Cases

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