SUMMARY:

• Over 9 years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge including 5+ years of experience as a Salesforce CRM Administrator, Developer and Consultant.
• Hands on experience in SFDC development using the APEX classes, Triggers, S-Controls, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Configured, Implemented administrated and maintained the salesforce.com platform.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts and Page Layouts.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Thorough knowledge in the security and sharing model which is used to finely control the user's access to different data.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Responsible for deploying between the Production and Sandboxes by employing the Force.com Migration Tool and Eclipse.
• Expertise in working on APEX Web Services API, Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Built lighting app on the existing salesforce1 mobile application
• Created and maintained logical entity relationship diagrams, transformed logical models into physical data models with an add-on experience in writing SQL and PL/SQL programming with DB2, Oracle and MySQL Server.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C#, C++, J2EEE and web technologies like HTML, XML, JSP and JavaScript.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.
• Good experience in implementation and Integration using custom objects, Triggers, workflows/workflow rules, approvals, Visualforce Pages, Controller Classes and Apex Classes.
• Strong knowledge of sales, marketing, service and support automation.
• Strong SOQL, SOSL, Relationships and Lookups and PLSQL writing skills with emphasis in integrating in Various CRM Applications.
• Comprehensive knowledge in Web services API, Force.com Sites, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Experience in modifying visual force pages to be supported in Lightning Experience and good understanding lightning mode and its features.
• Good experience work with Offshore and Onsite resources provided guidance and direction.
• Experienced in handling Production releases.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, C, C++

Web Technologies: XML, HTML, JavaScript, JSP

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10

Databases: MS SQL Server, DB2, MS Access Oracle Applications.

Methodologies: Agile, Scrum, SDLC, RUP.

Tools: Toad, Informatica, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, MS Visio, Putty and Edit Plus

WORK EXPERIENCE:

Confidential, CA

Lead. SALESFORCE DEVELOPER/Admin

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Built lighting app on the existing salesforce1 mobile application.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL,SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Sr. SALESFORCE DEVELOPER

Responsibilities:

• Power resource for Perka project - developed Post Sale Task functionality which is a four step process that allows the service specialist to provide effective service to the client.
• Hands-on work designing, configuring, customizing and implementing Perka solutions.
• Experience with Apex Triggers, Visualforce Pages, and Apex controllers.
• Created workflow rules, email templates, Auto Response rules, Email-to-Case for Perka, ANZ Revenue Scheduling and TASQ.
• Developed an email bounce back handling process.
• Developed a process for incoming General Request Records and implement exception handling
• Performed Salesforce Service Cloud administrative tasks - Created new page layouts, built drop-down lists, custom objects and related lists, defined fields and configured workflows.
• Performed required actions to provide the service specialist with a particular post sale task to work on.
• Maintained user roles, security, profiles, business rules, and permission sets.
• Have strong data management skills - Data Loader.
• Implemented Email-to-Case functionality.
• Designed various Email templates for Auto-Response rules.
• Performed testing operations on the Visual force pages and Custom Objects.
• Responsible for creating test methods to provide maximum coverage to the triggers and other Controller classes.
• Involved in developing, implementing & testing on the Sandbox environment.

Environment: Apex, Visual Force, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Auto Response Rules, Eclipse, Sandbox environment, SOQL, Checkmarx.

Salesforce Developer/Administrator

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL,SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Salesforce Developer

Responsibilities:

• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers, API integration for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages and used standard, Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to the VisualForce page and developed HTML to create Custom Email Templates inside VisualForce page and under Communication templates section.
• Created Custom Objects and defined lookup and master-detail relationships on the objects also created junction objects to establish many-many connectivity among objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Integrated using Web Services (SOAP) technology for extracting the data from external systems (SalesLead Integration, LeadAmex, Incentives Tracking System) to display in the pages of salesforce.com.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and VisualForce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Create dashboard and reports for the business users.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Reviewed code to eliminate XSS security threats.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Salesforce Developer

Responsibilities:

• Worked closely with business and cross-functional technology team members to document and communicate the business goals and objectives.
• Analyzed business requirements and prepared process flow diagrams and specification documents.
• Studied the working of the existing system to analyze the different kinds of reports that are to be generated for the senior management's review.
• Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions and workflow analysis.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze the tradeoffs between usability and performance needs. Posed universal questions to define the project, estimated man hours required to accomplish specific tasks for budget purposes, obtained authorization; designed and constructed project plan and tested all areas of the project with focus on quality assurance.
• Evaluated the information gathered from varied sources, reconciled conflicts and converted high-level information into low-level details and distinguished user requests from the Business objectives.
• Developed Web applications based on MVC architecture using Servlets, JSP, Java Beans, XML, HTML, SQL.
• Assisted in documentation of Business Rules and Business Processes.
• Performed the Unit testing and User Acceptance Testing for the application.

Jr. Developer

Responsibilities:

• Responsible for developing the Registration modules of the wholesale application.
• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
• Utilize the various J2EE Design patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used java Script front end Validations.
• Develop Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies