SUMMARY:

• 2.9+ years of experience in Salesforce.com CRM and Force.com platform as an Administrator and Developer.
• Customized Page layouts, Search layouts, Lookup Dialogs.
• Enabled Field level, Object level and Record level security using field level security options, sharing rules, OWDs, Role hierarchies, permissions sets, profiles.
• Implemented Workflow rules, Validation rules, escalation rules, auto - assignment rules and auto response rules.
• Worked on apps like Salesforce adoption dashboards, Salesforce for Outlook.
• Good knowledge of salesforce single sign on(SSO) security features, Lightning UI, Communities. Migration from Salesforce classic to Lightning UI. Worked in a POC on Wave Analytics.
• Experience in web technologies like HTML, CSS, JavaScript, REST, WSDL, and SOAP. Also, good understanding of Relational Databases, Microsoft Excel, Powerpoint, SQL.
• Performed Data migration activities using the Import Wizard and Apex data loader. Also, involved in periodic data cleansing and de-duplication activities.
• Designed custom objects, custom fields, created custom relationships, junction objects, Pick-list, custom Tabs, custom reports, report folders, report extractions to various formats, Process Builder, Dashboards, Email Alerts, Outbound messaging and Business logic.
• Experience in SFDC Development in implementing Apex classes, Triggers, Apex Test methods, Visual Force, Force.com IDE, SOQL and SOSL.
• Worked on SOQL and SOSL queries using Workbench and Query Editor.
• Good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing
• Committed team player with strong analytical and problem solving skills, willing to relocate and ability to quickly adapt to new environments and technologies, dedicated to successful project completion with excellent communication and interpersonal skills.

TECHNICAL SKILLS:

Languages: Apex, SQL, C, C++, JavaScript, HTML, Java.

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, S-Controls, Workflow, Approvals, Apex Data Loader, Process Builder

Salesforce Tools& IDE: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production), Git.

Operating system: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 /2008, Windows 8, Windows 10.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator/ Developer

Confidential, New York, NY

Responsibilities:

• Collaborated with various business user groups for gathering requirements and designing use-case diagrams.
• Created Custom Objects, Page Layouts, Custom Tabs, and Components as per the business requirements. User Management activities.
• Implemented Object Model, Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports.
• Used the workflow rules to create auto-assignment rules to route tasks.
• Developed Apex triggers, classes and controllers to implement business logic.
• Established communication between a third party interface and salesforce using REST services.
• Designed and developed Visualforce Pages according to company branding and to provide better UI for clients.
• Used the Import wizard and Apex Data Loader for data migration activities to salesforce without duplication.
• Created reports, custom report types and dashboards.
• Created Profiles, Roles and Permission Sets for all the users in the Organization.
• Worked with security in transitioning from TLS 1.0 to 1.1 as salesforce is shutting down support for TLS 1.0
• Generated and used email templates using HTML and Visual force.
• Implemented object level, field level and record level security.
• Developed various Validation rules using JavaScript and formula editor to validate the data.
• Handled administration, maintenance and support of Salesforce modules for user services including periodic data cleansing, custom objects, triggers.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE

Salesforce Developer

Confidential, Bangalore, IN

Responsibilities:

• Engaged with sales team, marketing team and clients for requirement gathering and solution design.
• Chatter, Email integration features for Sales and Marketing Cloud.
• Developed Apex triggers for various functional needs and execute SOQL, SOSL & DML queries
• Performed data migration and data export activities through various business centers using Apex Data Loader and Import Wizard.
• Enabled Process Builder for advanced lead conversion process.
• Designed and developed visualforce web pages in Salesforce to override functionality of buttons
• Code deployment was done using the Eclipse IDE, Deployment Change Sets.
• Enabled workflow rules and defined related tasks, email alerts and field updates
• Implemented search and filtering features for sales team to locate relevant marketing content and documents in SalesForce.com CRM content.
• Used Sandbox for testing and migrated code to the deployment instance after testing
• Generated reports, pie charts and dashboards. Setup report folders to ensure access for users based on profiles permissions.
• Worked on production issues and closed them in timely manner.
• Participated in periodic data cleaning activities and administered custom objects, workflow and campaign management.
• Involved in project documentation review cycles and followed-up for reviews to see them through to completion.

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, Documentation, Data Loader, App Exchange, Reports, AppExchange, Data Tools.

Salesforce Administrator

• Took responsibility for User management activities. Created custom profiles, record types, permissions sets along with managing OWDs.
• Enabled Field level security along with page layout to control visibility of fields for different profiles.
• Data modeling and data management including data import from excel to salesforce objects like accounts, leads, contacts and opportunities using data loader and import wizard.
• Created Custom fields, Dependent pick lists, Pick lists, and validation formulas to Custom Objects.
• Created Public groups, Roles, Users and executed Sharing Rules, Role hierarchies and Record Level Permissions to deliver shared access among distinctive users.
• Generated Dashboards for Case team member and service representatives and to keep track of the cases assigned and to share insight through the company.
• Enabled Web to case and email to case functionalities to provide better customer support
• Validations rules creation to accommodate business process
• Creation of workflow field updates, automate tasks and email alerts to accomplish requirements from the business
• Performed DML operations like insert, delete, update, upsert on millions of records
• Created mini page layouts, search layouts to organize fields, custom links, related lists and other components on record detail and edit pages.
• Worked on service cloud, case management and developed visual force sites for business and technical support for its channel customers
• Help users with Chatter groups .
• Bi-weekly Change management, deployment and monitored of release management cycles

Environemt: Service cloud, Sales cloud, Workflows, Apex, Visualforce Pages, Reports, SOQL, SOSL, Reports, Dashboards, Security.