SUMMARY:

• Certified Salesforce Developer and Certified Salesforce Administrator with 8+ years of professional IT experience in Salesforce.com CRM and Force.com platform.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow.
• Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced with integration of AppExchange applications (Apttus and Mulesoft).
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked with SOQL, SOSL, VisualForce, Apex, Force.com Web Services API, OData 2.0
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
• Experience in technologies like Java, Oracle, SQL Server, HTML, CSS, Java Script/ Jquery.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.
• Experience in developing Lightning components
• Have end-to-end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Messaging Services, Outbound messaging, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Static Resources, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Programming Languages: APEX, C#, Java, Java Servlets

Web Technologies: Web Services, HTTP Callouts, XML, HTML, CSS, DHTML, JavaScript/Jquery

Java Technologies: Java, EJB, Servlets, JSP.

Databases: MySQL, SQL Server 2000/2005, MS Access 2003, Oracle 10g/9i.

Operating Systems: Windows 98/NT/XP/Vista, Linux, UNIX.

Project Management: Waterfall, Agile.

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE:

Confidential, Philedalphia, PA

Sr. Salesforce Developer

Responsibilities:

• Interacting with the Confidential business team to understand their business needs and preparing user stories accordingly.
• Led an offshore team and helping them technically and functionally in daily basis.
• Developed the Case Management for Tier 1 and Tier 2 agents
• Development - Apex classes, Visual force pages, Triggers
• Case Conversion process - Web to Case & Email to Case
• Integration - 1) SSO (Single Sign On) for creating/update the user information in Salesforce that comes from Confidential external system using Open ID connect. 2) REST API to pull the contact and account information from Confidential System to Salesforce.
• Writing Unit Test classes to ensure at least 75% code coverage before deploying the code from sandbox to production
• Other Configuration Activities - Setting up roles, profiles, users, permission sets, sharing rules, workflows, record types, page layouts, list views, Auto response rules, Case Assignment rules etc.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Eclipse, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services

Sr. Salesforce Developer

Responsibilities:

• Only Salesforce developer at Augusta Sportswear for Augusta and Holloway Divisions. Managed the Service Cloud and Sales Cloud Modules.
• Built reports and dashboards - This includes standard reports, custom reports and visualforce reports
• Wrote 13 triggers, 21 apex classes/controllers and 15 visualforce pages
• Followed the best practices while writing triggers - one trigger per one object, avoiding recursion, null pointer exceptions, bulkification.
• Also, implemented - Email to Case, Web to lead, Web to case functionalities
• Involved in Integration of Salesforce with ShoreTel 560 phone system (CTI Integration)
• Imported historical data of millions of records (related to accounts, contacts, Sales orders, Order lines, tasks and events) to salesforce from M3 system (ETL)
• Writing Unit Test classes to ensure at least 75% code coverage before deploying the code from sandbox to production
• Other Activities - Setting up roles, profiles, users, permission sets, sharing rules, workflows, record types, page layouts, list views, Auto response rules, Case Assignment rules etc.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Eclipse, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services

Senior Salesforce Developer

Responsibilities:

• Actively involved in closing 36 tickets that are in the backlog since 2013
• Worked primarily on: Case Management, Articles, Communities, Ideas.
• Development Activities - Apex classes including scheduler classes, batch classes and test classes, Visual force pages and triggers
• Worked on developing lightning components.
• Followed the best practices while writing triggers - one trigger per one object, avoiding recursion, null pointer exceptions, bulkification.
• Configuration Activities - Workflows (Field updates, email alerts, tasks and outbound messages), Validation rules, process builder, roles, profiles, permission sets, approval processes, data duplication rules
• Followed the effective deployment process- Documented affected components to make sure all the changes are deployed rightly to production from sandbox.
• Worked on Skuid - Customizing components, pages, connecting Skuid pages to custom and standard objects, deploying pages to over ride standard salesforce tabs and actions.
• Data Activities - Dataloader, Mulesoft, Data Duplication rules, Import wizard, Workbench, Eclipse IDE

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services

Senior Salesforce Developer

Responsibilities:

• Developed tracking system for the International Regulatory of C R Bard
• Only Salesforce Developer in C R Bard involved in the Requirements gathering, Design, Documentation, Providing technical solutions to the client, Development, Testing, Deployment and Support
• Actively involved in several client meetings to understand their needs and translating those into the solutions
• Involved, but not limited to, in creating custom objects, validation rules, workflows, triggers, creating profiles, manual sharing, permission sets, Formula fields, Page layouts.
• Created different visual force pages and apex classes.
• Used Odata 2.0 to connect to the legacy external system.
• Experience working in Angular and Backbone.
• Used CSS and JavaScript in Visual force for creating buttons and the rich user Interface.
• Created visual force reports with different filters to provide the flexibility for the users to track their progress.
• Used Dataloader for insert, upsert, delete, update huge number of records from one org to other org.
• Worked with Force.com IDE for taking the backup of the entire metadata, Apex classes and Visual force pages of Sandbox and Production to ensure the data is not lost.
• Used Change sets for Deployment purposes by creating inbound and outbound change sets.
• Wrote different triggers to meet the client requirements and test classes to meet 75% code coverage
• Followed the best programming practices keeping the Salesforce governor limits in mind.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Senior Salesforce Developer

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation
• Involved in all phases of project like gathering and analyzing the information, documenting the functional and nonfunctional requirements.
• Worked on various sales force objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various custom objects, Tabs, components, visual force pages and controllers.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Created and used email templates in HTML and visual force.
• Developed various validation rules using formula editor and JavaScript to validate the data.
• Developed and configured various custom reports and report folders for different user profiles.
• Developed and deployed Workflows and approval process wherever necessary.
• Developed time dependent workflows as per the requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created profiles and implemented object level, field level and record level security.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Senior Salesforce Developer / Admin

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents, which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Implementing customer portal and partner portal.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues

Environment: Force.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Sandbox data loading, Eclipse IDE Plug-in, Windows

Salesforce Developer

Responsibilities:

• Worked with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Apex Language, VisualForce Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Salesforce.com Developer/Admin

Responsibilities:

• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Proficient in creating Apex Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Analytical Snapshots for weekly trend reports.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Software Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servers, Struts and XML.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
• Responsible writing JSPs, Data Beans.
• Involved in writing procedures and Packages for Report Generation using Oracle as Database.
• Involved in writing code for printing of Report pages in HTML format and Microsoft Excel files.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.

Environment: Java/J2EE, JDBC, PL/SQL, JUNIT, ANT, HTML, DHTML, JSP, JavaScript, XML, Oracle, Apache Tomcat, MS Excel.