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Sr. Salesforce Developer Resume

Tampa, FloridA

PROFESSIONAL SUMMARY:

  • Salesforce Certified Professional (DEV 401, ADM 201) with around 8 years of professional IT experience with strong Object Oriented Analysis, Designing and Programming skills including 6+ years of experience on Salesforce CRM and Force.com platform and 2+ years on Java/Web application development.
  • Experience working on Salesforce.com implementations as covering Sales Cloud and Service Cloud, Chatter & AppExchange applications.
  • Experience in creating Custom tabs, custom objects, fields, formula fields, field dependencies, picklists, multi - select picklist, various Buttons, record types, Queues, public groups and communities.
  • Expertise in analyzing business requirements, entity relationships and creating Salesforce.com custom objects, lookup relationships, master-detail relationships, junction objects.
  • Worked on creating and modifying page layouts, search layouts, related lists.
  • In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Account Management, Opportunity Management and Case Management.
  • Strong experience in creating Email-to-Case, Web-to-Case, Web-to-Lead.
  • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Implemented Record-Level and Field-Level security and configured their sharing settings and sharing rules.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Hands on experience in creating Workflows (Rules and Actions), Time Triggered Workflows, Approval processes, Validation rules, Lead Assignment Rules and Auto Response Rules.
  • Experience in converting Workflows and configuring salesforce.com to meet business requirements.
  • Maintained company profile effectively (business hours, holidays).
  • Experience in creating Reports and Dashboards and analytical snapshots required for management in order to maintain data quality and integrity.
  • Experience in data migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard.
  • Hands on experience with databases administration and query language
  • Familiarity with Functional knowledge in developing Apex Classes, Triggers, Test Classes, Visualforce pages and handling Apex Governor Limits.
  • Used Visualforce in development mode to change the behavior and appearance using Visualforce components .
  • Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages .
  • Familiarity with Force.com developer toolkit Apex Classes and ability to work independently
  • Experience in web technologies like HTML, XML, CSS, JSP, and JavaScript.
  • Good exposure in writing SQL and PL/SQL programming with Oracle and MS-SQL Server.
  • Worked with Dynamic Apex to access sObject and Field describe information, execute dynamic SOQL, SOSL and DML queries.
  • Expertise in working on APEX Web services API, Scheduled jobs and APEX Batch jobs.
  • Experience in SFDC Integration using Web services API (REST API and SOAP API), and Apex Programming, Salesforce.com Service Cloud, Sales Cloud. Integrated Salesforce with in-house legacy systems using Apex Web services and outbound messaging.
  • Migrated Metadata from Sandbox to Sandbox and Sandbox to Production.
  • Extended existing Salesforce functionality to meet new business requirements including the development of the event management and marketing system.
  • Experience in Installing and configuring Salesforce.com AppExchange Apps.
  • Experience in providing UAT Support and write up User Manuals for the Salesforce Applications
  • Experience in coordinating and collaborating with offshore teams.
  • Experience in providing training and support to internal business users.
  • Managed all aspects of project including planning, timelines and project meetings.

TECHNICAL SKILLS:

Salesforce technologies: Apex Class, Workflows, Validation, Approval Process, Trigger, Reports, Dashboards and Visualforce (Pages, Component & Controllers) Security Controls, Email Templates, User Profiles and Roles, Standard and Custom Objects, Communities, Case Management, Lead Management, Sales Cloud, Service Cloud, Marketing Cloud.

WebTools/ Technologies: HTML, CSS, JavaScript, Web services, JDBC, Servlets

Programming Languages: Java, Apex, C, C++

Operating Systems: MS Windows, UNIX, Mac OS-9/10

Databases: MS SQL, MS Access, Oracle

DataManagement&Tools: Eclipse, SQL Enterprise Manager, SQL Query Analyzer, ER-Win, MS Visio, Apex data loader, Marketo, Steelbrick (CPQ tool).

Reporting tools: SFDC Report Builder, Microsoft Excel, and MS Access.

PROFESSIONAL EXPERIENCE:

Confidential, Tampa,Florida

Sr. Salesforce Developer

Responsibilities:

  • Involved in developing new Salesforce applications for continually growing sales department.
  • Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical Reports, with varying degreee of complexity.
  • Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
  • Customized Page Layouts for Salesforce.com Standard and Custom objects
  • Designed, implemented and deployed Custom objects, custom tabs and fields.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
  • Implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Configured security and organizational hierarchy for sales for salesforce implementation.
  • Created Email Templates in Text, HTML and Visualforce necessary for the application
  • Created web-to case, web-to-leads and email-to-case as per the requirements.
  • Experience working with Marketo tool in order to avoid duplicate Leads/Contacts to be entered into Salesforce.
  • Used SteelBrick (CPQ Tool) as Quote to Cash.
  • Developed Quote templates, Quote previews according the company’s requirements and representing them accordingly.
  • Handled pricing mode of the products by presenting the quotes using Steelbrick.
  • Handles product rules to display Quote templates and also handles the discount rates depending on the products.
  • Involved in Design and development of Workflows rules and actions, time triggered Workflowss, triggers, validation rules and other customizations with Salesforce.
  • Created APEX triggers, classes, test methods and Visualforce pages to implement custom functionality.
  • Developed Unit test class for Apex class and worked for improving code coverage.
  • Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing with consideration to Governor Limits for data manipulation needs of the application.
  • Used REST API for implementing Web Service Definition Language (WSDL) in the application for access to data from external systems and web sites.
  • Worked to integrate database with Salesforce applications. Imported accounts and contacts data through Import Wizard.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
  • Also worked with other databases in order to integrate data into salesforce.
  • Configured Reports for custom objects and associated them to Dashboard.
  • Co-ordinating and supporting offshore teams using Chatter teams/groups.
  • Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
  • Managed multiple sandbox environments and used standard tools to convey Change Management.

Environment: alesforce.com, Marketo, SteelBrick, Apex Classes, Visualforce Pages, Visualforce Components, Data Loader, Workflows Alerts, App Exchange, Approvals, Validation Rules, Sharing rules, Reports, Web Service, REST API, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML, Change Sets, Sandbox, Force.com IDE.

Confidential, Washington

Sr. Salesforce Developer

Responsibilities:

  • Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, case, projects, assets, Dashboards, Reports and any other customization.
  • Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, case, projects, assets, Dashboards, Reports and any other customization.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security.
  • Creation of new users, custom fields, custom layouts, Page layouts, tasks, email alerts and field updates.
  • Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
  • Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
  • Creation of Text and HTML templates for auto generated email services from Salesforce.
  • Designing and develop Approval process and Workflows rules.
  • Defined various Validation rules to validate the data in the application.
  • Implemented Workflows and Process Builder for the organization with respect to salesforce.com implementation.
  • Developed Apps to create a cross platform web app to access Salesforce data using REST API.
  • Configured Connected App to Integrate Salesforce.com with two External JAVA Applications using REST API.
  • Experience working on Oracle with salesforce using Informatica on Demand (ETL tool)
  • Developed Apex triggers, classes, Visualforce pages and controllers for custom functionality.
  • Worked with SKUID to develop UI’s to provide client with assortment of options.
  • Worked with data loader for updating to and exporting huge chunk of data from Salesforce.
  • Responsible for managing functional areas of data management, such as data analysis and data migration from database to salesforce.com.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed and managed Dashboards for all team functions at both management and individual level
  • Developed and deployed new apps using the Eclipse IDE, Force IDE, change Sets.
  • Used the sandbox for testing and created managed packages and migrated them between Sandbox and Production environments for final implementations.

Environment: Saleforce.com Enterprise Edition, Eclipse IDE, App Exchange, Visualforce Pages, Data Loader, HTML, Reports, Process Builders, Lightening Experience, Custom Objects, Custom Tabs, Security Controls, Data Management, Informatica #Y435100 on Demand, Lead processes, Connected Apps, Sales Processes, Record types, Reports, Dashboards, Change sets and Sandbox.

Confidential, Pennsylvania

Salesforce Developer

Responsibilities:

  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflows.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflows Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Involved in Service and Sales Cloud.
  • Developed Communities for both employers and Brokers.
  • Responsible for setting up OAuth to enable external client applications to communicate with SFDC platform.
  • Involved in API/Web Service design and developing technical specifications for the Salesforce (SFDC) application.
  • Created Visualforce Pages and implemented in to Sites.
  • Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
  • Used sandbox mode for testing and migrated the code to the production instance in installments.
  • Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Communities, Workflows & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader and Eclipse IDE Plug-in.

Confidential, New Jersey

Salesforce Administrator/ Business Analyst .

Responsibilities:

  • Responsible for gathering testing requirements from the applications teams, developing test cases, defect management and the execution of the testing effort.
  • Conducted GAP Analysis and enhanced business process by integrating with Salesforce.
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Reviewing the test cases provided by the QA team, and providing feedback.
  • Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
  • Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, Dashboards.
  • Implemented Knowledge management for end user to provide information on products.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflows Rules, Auto-Response Rules, Page layouts, Components to suit to the needs of the application.
  • Created Email Templates in Text, HTML and Custom necessary for the application.
  • Implemented Web to case and Email to case features to raise cases from the customer service portal
  • Customized the Reports and Dashboards to monitor lead activities based on sales geography.
  • Conducted Validation testing and involved in UAT testing.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SFDC, UAT, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Workflows and Approvals, Validation rules, XML, Email Templates, Security Controls, Reports, Dashboards, Custom Objects, Custom Tabs, Data Loader, Record types.

Confidential

Salesforce Administrator/Developer.

Responsibilities:

  • Good at multi-tasking the projects and impulse to have good service to the customer.
  • Agile methodologies (SCRUM) was implemented that includes daily scrum with team.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization .
  • Worked with the user group and performed detailed analysis of business and technical requirements and implemented the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services .
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Cases, Contracts, Reports, and Dashboards .
  • Created e-mail templates in text, HTML and Visualforce formats necessary for the application.
  • Created Apex triggers and classes to accommodate bulk process of data/records according to the business needs.
  • Developed custom approval process through apex involving multiple approvers to accomplish the complex business requirement .
  • Developed Visual Force components for code reusability across the project .
  • Created custom objects, fields, tabs, record types and page layouts to support business needs.
  • Created various custom buttons with JavaScript logic to perform one-click operations .
  • Implemented validation rules to avoid erroneous data in the system.
  • Used Data Loader for insert, update, and import, export of data from Salesforce.com objects.
  • Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases .
  • Analyzing business functions like platform engineering, sales, finance, manufacturing and services in order to configure information processing systems using CPQ .
  • Using a variety of systems, such as Salesforce, Apttus configure price quote(CPQ), iPartner, DocuSign and a number of ERP systems .
  • Exposure to Apttus and developed POC's in Apttus CPQ.
  • Responsible for CPQ/CLM packages installations and data settings in Dev sandbox.
  • Responsible for configuration on Product (CPQ), Agreement(CLM) on Dev Sandbox .
  • Played a key role in systems rollouts including Salesforce.com and Apttus .
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
  • Developed many custom Reports using the Internal Report Builder according to the need of the organization.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization .
  • Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting .
  • Packaged and deployed the code developed in the Dev Sandbox to the Stage Sandbox and the Production sandbox .
  • Worked on Validation Rules, Workflows, Approval Processes, page layouts, Components .
  • Created many Email and Mail Merge Templates .
  • Involved in doing the mail merge for different standard and custom objects .
  • Integrated the Web Services for extracting the data from external systems and to ensure minimum code coverage for the application, the sandbox is used for testing.
  • Used SOQL & SOSL queries for data manipulation within the Governor limits .
  • Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application .
  • Interacted with core team for the development and testing of the code .
  • Helping the Business team in carrying out the User Acceptance Testing.
  • Good experience in creating Use cases.

Environment: :Saleforce.com platform, Lightning, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer.

Responsibilities:

  • Involved in requirements gathering and analysis from the existing system. Captured requirements using Use Cases and Sequence Diagrams.
  • Developed the application using Struts, Servlets and JSP for the presentation layer along with JavaScript for the client side validations.
  • Developed and used JSP custom tags in the web tier to dynamically generate web pages.
  • Worked with Struts (MVC Paradigm) components such as Action Mapping, Action class, Dispatch action class, Action Form bean.
  • Implemented spring service layer with dependency wiring, transaction, DAO and annotations.
  • Used Hibernate to do the object relational mapping between the tables and java objects.
  • Wrote Test Cases using JUNIT as a framework.
  • Developed a code for Web services using XML, SOAP and used SOAP UI tool for testing the services
  • Proficient in testing Web Pages functionalities and raising defects.
  • Participated in Code Reviews for better quality assurance and Debugged the application Module.
  • Deployed the application on WebLogic server
  • Involved in planning process of iterations under the Agile Scrum methodology.
  • Created and executed SQL queries to ensure data accuracy and also verified the tables using SQL.

Environment: JAVA, J2EE, JUnit, ANT, AJAX, JSP, JavaScript, Eclipse, PL/SQL, SQL server2005, Servlets, HTML, XML, Spring 2.0, WebLogic 8.1.

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