SUMMARY:

Result - driven, proactive and resourceful administrative professional with 15+ years experience providing administrative support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support. Hard-working, multi-tasking administrative support with outstanding management, scheduling and documentation skills.

TECHNICAL SKILLS:

Administrative Skills:

• Attention to detail
• Business correspondence
• Executive presentation development
• Filing and data archiving
• Meet deadline
• Meeting minutes
• Meets/exceeds goals
• Problem resolution
• Project planning
• Report analyst
• Report development
• Self-starter
• Spreadsheet development
• Staff motivation
• Team building
• Travel administration
• Typing 55 WPM

• Microsoft Office 2010 Word, Excel, PowerPoint, Access, and Publisher
• Business Objects, Visio, Outlook and Lotus Notes
• Windows
• People Soft Expense and Time Reporting
• Salesforce.com

• Set schedules for employee
• Manages facility maintenance
• Schedules facility maintenance
• Review bids from vendors for services
• Counsels individual on performance issues.
• Resolves issues amongst employees.
• Conducts STAR interviews.
• Develops recognition program
• Set goals for employee performances.
• Conducts staff meeting

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Sales Coordinator

Responsibilities:

• GES for e-Rate support of all USAC 470’s and 471’s filed to upload into Saleforce.com for Sales Opportunities.
• Built Access database for USAC 470’s and 471’s filed since 2009 to identify upcoming contracts and service requests.
• Database also includes 11 states of data and all e-Rate Contacts.
• Run especial reports to assist in managing accounts and opportunities for the GES sector.

Sales Coordinator

Confidential

Responsibilities:

• Provided administrative support to the GovEd Sales Team and processed all sales orders.
• Assist on special projects that involve E-Rate for all education sectors.

Administrative Assistant

Confidential

Responsibilities:

• Administrative Support to the Vice President of Sales. Maintain her calendar. Run daily, monthly and quarterly Sales Reports.
• Plan and coordinate all Sales events and meetings.
• Train all new hires on Sales Proposals.
• Maintain collateral for Sales Department.
• On and Off board all new sales employees.
• Manage all the cellular handsets, order, replace, train, and program handsets.

Confidential, Tempe, AZ

Administrative Assistant, Operations

Responsibilities:

• Provide administrative support to the Operations Manager.
• Tracked and documented Attendance Violations for the operators, scheduled meetings, ordered Office Supplies and supported Road Supervisors with administrative tasks.

Confidential, Phoenix, AZ

Project Manager I

Responsibilities:

• Responsible for proactively managing Support Care for Confidential, Corporate and General Business accounts with 100 units plus.
• Provide price plan analysis, special reports upon request, ordering new and replacement cellular phones and accessories.
• Provide training and support for Special Billing and Web Base account access.
• Perform Account modifications and assist in billing issues.
• Responsible for training and programming cellular handsets, smart devices, PDA and air cards.

Confidential, Phoenix, AZ

Contract Coordinator

Responsibilities:

• Responsible for contract coordination and management for four states and price plan valuation for indirect sales agents.
• Managed contractual procedures and ensuring all legal aspects of a contract is monitored and met.
• Knowledge of business law, contract law, and legal remedies in contracts.
• A clear understanding of contractual language, including legal implications.
• Established management procedures for contracts associated with indirect sale and direct sales for the entire region.
• Trained regional contract coordinators.
• Fulfilled contract requests with required documents and presented same day as requested.
• Designed, developed and facilitated a training program, which provided information on new contracts and cancellation procedures and was credited by the sales team for enabling them to better service and maintain customers.
• Increased customer and agent satisfaction by standardizing the process for contractual changes, which ensured the timely implementation of new and accurate price plans and procedures.

Confidential, Mesa, AZ

Office & Facility Manager

Responsibilities:

• Provided administrative assistance to the Association Manager responsible for managing and coordinating five associations within a five-mile facility.
• Maintained a database, which monitored and tracked over 1000 residents of the associations.
• Designed fliers/signs for clubs and social events. Maintained the petty cash for the cash register.
• Ordered supplies from vendors.
• Scheduled required facility maintenance with contractors and facility reservations for the member of the association.
• Negotiated and contracted for maintenance agreements and entertainment for residents.

Confidential

Training Manager/Instructional Systems Developer

Responsibilities:

• Coordinated policy/program changes and scheduled training requirements for trainees.
• Analyzed and defined system requirements, developed training materials and lessons for system requirements.
• Conducted and evaluate training.
• Maintained training database to track reoccurring training.

Confidential

Responsibilities:

• Performed maintenance on a KC-135, to include: preflight, post flight, phase doc inspections.