SUMMARY:

• Over 7+ years of IT experience to compliment with 4+ years of Development, Customization and Deployment on Salesforce.com (SFDC) Platform.
• Salesforce certified Force.com Developer(DEV - 401).
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experienced in Developing and Administering projects on the Salesforce platform.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules.
• Experience in creating or modifying the apex triggers, apex classes, visual force pages, visual force components, Custom settings, custom labels etc.
• Experience in complete security model by using Profiles, Permission sets, Organization wide settings, Roles, Owner based sharing rules, criteria based sharing rules, Manual sharing, Account Teams, Opportunity Teams.
• In-depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management; Order Management, Account Management and Case Management.
• Expertise in system integrations with ETL tools, Boom, Informatica On-Demand and bulk data load process automation.
• Expertise in developing UI Components using Visual Force Pages, Visual Force components, Apex Controllers, HTML, Java Script and CSS.
• Expertise in Back end programming using Apex, Triggers, Scheduler, Web services, Batch Apex
• Expertise in creating architecture plans, phased implementation plans and data migration strategies.
• Strong development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control.
• Experience in Migration to Lightning from Classic.
• Strong Knowledge in SalesForce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in web Confidential like XML, CSS, REST, SOAP and WSDL.
• Provided 24 X 7 and 365 days support for Business Critical Applications
• Experience gap analysis capabilities involving determining, documenting and approving the variance between business requirements and current capabilities
• Extensive experience over sending emails, field updates, outbound messages, Tasks by using workflows.
• Experience in case management by using assignment rules, escalation rules, case comments and console.
• Experience in creating parallel and matrix based workflow approvals.
• Working Knowledge in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Experience in Partner Portal and Customer Portal.
• Used different data tools - Apex Data Loader, SOQL Workbench, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Proficient in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
• Expertise in customizing various salesforce.com standard objects like Accounts, Cases, Leads, Contacts, Opportunities, Products and Price books, Campaigns, Forecasting, Reports and Dashboards.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.

TECHNICAL SKILLS:

Salesforce/Force.com Confidential: Salesforce SFA, Salesforce CRM

Apex classes/controllers: Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Analytic Snapshots, Email Services, Customer Portal, Custom Settings, Custom Report Types, Batch Apex, Reports, Dashboards, Forcew.com Canvas, Validation Rules, Assignment Rules, Profile, Permission Sets, Roles, Public Sites.

Force.com Tools: Force.com Explorer, Force.com DataLoader,Force.com Excel Connector, Force.com Platform (Sandbox and Production), ETL Data Extraction, Force.com Migration Tool, and Force.com Eclipse IDE Plug-in.

Methodologies: UML, SDLC, Gant Charts, Agile,Methodology, Waterfall methodology, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis, Project Management

Languages: Apex, JAVA, SOQL, SOSL, Python, C#, .NET

Web Confidential: Java Script, XML, HTML and Web.

Database: SQL Server 2000, 2005 My SQL 2000.

IDE/Tools: Eclipse IDE, NetBeans, Tableau, Birst.

PROFESSIONAL EXPERIENCE:

Confidential, NC

Salesforce Developer

Responsibilities:

• Implemented Salesforce.com customizations using Apex (classes, triggers and web services) and Visual Force .
• Acted as initial point of contact with internal salesforce.com users for user request, issue resolution, and training.
• Involved in the training sessions to the internal business users to use the application and develop their own custom reports.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, insert, export operations on millions of records.
• Created and configured the Articles Types and the Articles Actions based on the organizational needs.
• Developed Visualforce pages using HTML5, CSS, and AnjularJs. Used SLDS to design the pages.
• Used Eclipse Force.com IDE and Developer Console to develop the functionality and committed the code to the SVN version controller after development.
• Deployed code to higher environments using change sets and ANT migration tool and updated the deployment tracker.
• Developed Apex classes and Triggers according to the functionality and maintained the code coverage above 85 percent for the classes and triggers in developer sandbox.
• Created data sets using Custom Settings and Custom labels to parameterize the validation rules and also to avoid hardcoding in APEX.
• Used REST API to integrate data in JSON format, Likewise switched between JSON & XML based on the requirement.
• Worked on Process Builder and Workflows to automate the business process.
• Worked on various defects which was raised during SIT and UAT testing.
• Configured the Data Category Groups, Data Category Assignments, Article Summaries and the Language Settings.
• Migrated to Lightning from classic to extend or build new apps using Lightning components.
• Developed several Lightning features such as Activity Field, Contexual hovers, Opportunity Board, customizable Dashboards.
• Developed Apex classes on Force.com platform to customize the application according to functional needs.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Created and Customized various custom Reports & Dashboards combing using current and historical data for data analysis.
• Managed and implemented customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Tableau Software, Windows XP, Win7.

Confidential,DC

Salesforce Developer

Responsibilities:

• Involved in solution, brainstorm sessions and workshops with Business users.
• Created various custom logics on Activity based Opportunities.
• Designed and Develop a custom lead conversion process based on the user requirements using Visualforce Pages, Visualforce Components and Apex Controllers.
• Designed and Implemented solutions to devise a survey to send out from Salesforce to users with customer requests.
• Implemented Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce.
• Developed custom reports which handle large sets of data using Visualforce, HTML, CSS, JavaScript, AJAX, jQuery, Apex and SOQL.
• Developed Apex Classes and Triggers to implement business logic in the Salesforce platform. Utilized the SOAP and REST API’s to expose Salesforce org data to Enterprise applications.
• Gathered requirements extensively by interacting with business and also demonstrated the implementation of the requirements.
• Resolved issues day-to-day and also updating the report status of the issues to the entire team.
• Used SOQL with consideration to Salesforce Governor Limits for DML statements.
• Developed Visualforce pages and custom controllers using MavensMate tool to implement custom user interface.
• Implemented Webpages using HTML5, CSS, and JavaScript with Visualforce page as a container.
• Implemented REST & SOAP API to integrate data between systems.
• Implemented Live Agent customer service and customized chat windows, buttons, and pages.
• Enhanced service cloud processes, by implementing a knowledge base for self-support of the agents.
• Developed Apex Triggers to perform operations on Tasks and other standard objects in Salesforce.
• Developed Apex test classes for the Apex Triggers & Controllers and used Change Sets to deploy the components to production environment.
• Performed tasks using SSO through SAML & LDAP in order to authenticate users to access authorized network resources.
• Deployed Lightning components app using Lightning Out to ensure connectivity and security.
• Modified the markup served to the client browser, including both HTML and JavaScript to enable Lightning Out markup.
• Created and Customized various joined and custom Reports & Dashboards based on the business requirements.
• Assisted in the configuration and maintenance of SANDBOX environments to facilitate successful development and QA testing of new on demand features and functionality
• Release management - Executing new functionality rollouts, Validate and check the quality of deployable and prepare change sets for testing and final deployment
• Production support, enhancement of existing system and Bug fixing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Tableau Software, Windows XP, Win7

Confidential,CT

SFDC Admin/Developer

Responsibilities:

• Developed VF page to add a contact role for an opportunity based on the selected Account contacts for an opportunity.
• Created and updated the fields, validation rules, search layouts, lookup filters, buttons and links.
• Developed triggers to maintain the Account and opportunity hierarchies and updating the line items and giving access to the records.
• Created email templates to use for workflow email alerts.
• Created workflows to send emails to users if the field values are changed in standard or custom objects.
• Developed a system by using VF pages to search and display the selected partners for an account.
• Created List views, Home page Dashboard components, Custom Links, Reports, Report Types, dashboards and folders and maintained the security of the folders.
• Developed a multi-step process for adding users and their Organizational data to case. The custom users can be created by adding new users or using existing users who are tied to other cases. This process is created by using multiple VF pages as required.
• Used SSO through SAML to send authentication and authorization data between affiliated but unrelated web services.
• Performed delegated authentication SSO which integrates Salesforce by using LDAP server managing delegated authentication at the permission level.
• Created and updated test classes to maintain code coverage and avoid problems in deployment process.
• Documented the design, developments, Deployments, user interface and Data architecture of the project.
• Worked as Delivery manager for deployments. Deployed the Code, customization, field level security.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Tableau Software, Windows XP, Win7

Confidential,CA

Salesforce Admin/Developer

Responsibilities:

• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs of the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alert, filed updates to implement business logic.
• Worked on the force.com sites.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed dynamic salesforce.com VisualForce pages using Apex and AJAX tool kit.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on a regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Tableau Software, Windows XP, Win7.

Confidential

Software Developer

• Experience in maintaining and enhancing the already implemented business process.
• Used the Model View Controller (MVC) architecture to decouple the business logic and data.
• Used UML and Rational Rose suite for designing the System.
• Used the DAO Pattern and J2EE framework facilitated the integration and deployment of DAO, Servlets, JSP and XML.
• Used the Spring Framework for Customer authentication services.
• Implemented JSF applications for login, logout, locale settings, profile administration, account transactions and layout customization.
• Developed and deployed EJB2.0 bean components.
• Developed a client side tool in Flex to provide users with investment statistics.
• Implemented proprietary login handler for Identity and Access management.
• Configured the deployment descriptors in Hibernate to achieve an object relational mapping.
• Used SQL Server 2005 as the back end and wrote SQL queries and stored procedures.
• Implemented system-wide Email Notification of important changes.
• Implemented automatic/dynamic text filing support using Ajax/JSF components.
• Used UNIX shell scripts to automate build processes.
• Provided production support for any unexpected problems in the application.
• Performed Integration, unit testing, system testing and stress testing for all the phases of the project.
• Used CVS for version control and Log4j for logging.

Confidential

Java Developer

• Involved in Software Development Life Cycle (SDLC) such as requirements gathering, modeling, analysis, design and development.
• Worked with JSPs, Javascript, AJAX, XML, HTML, and CSS for developing the Web.
• Worked Struts Framework, Tiles, and JDBC in the application which is based on MVC Architecture.
• Used Action, DispatchAction, and ForwardAction in Struts Framework for application development.
• Used Struts tags - HTML, Bean, Logic tag libraries in the application for presentation layer.
• Used Struts validator framework for validations and configured web.xml, struts-config.xml, validator- rule.xml and validation.xml according to the struts framework.
• Transformed XML in JSP Tags using XSL, XSLT functions and Tags.
• Parsed XML data using XML4J SAX Parser.
• Used version control tool CVS in the application and created tags for different versions of the application.
• Used the Model View Controller (MVC) architecture to decouple the business logic and data.
• Used UML and Rational Rose suite for designing the System.
• Used the DAO Pattern and J2EE framework facilitated the integration and deployment of DAO, Servlets, JSP and XML.
• Used the Spring Framework for Customer authentication services.
• Implemented JSF applications for login, logout, locale settings, profile administration, account transactions and layout customization.
• Developed and deployed EJB2.0 bean components.
• Developed a client side tool in Flex to provide users with investment statistics.
• Implemented proprietary login handler for Identity and Access management.
• Configured the deployment descriptors in Hibernate to achieve an object relational mapping.
• Used SQL Server 2005 as the back end and wrote SQL queries and stored procedures.