SUMMARY:

• 9 years of IT experience, with 8 years of experience with SalesForce CRM platform as Developer.
• Experience SalesForce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• 5 years of experience of experience as service cloud and sales cloud.
• Certified Salesforce.com Developer (DEV 401).
• Experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Visualforce pages, Visualforce Components & Controllers.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Confidential, Approvals, Workflows, Reports, Dashboards, Tasks and Events, Designing Custom Formula Fields, Field Dependencies, Validation Rules, approval process for automated alerts, field updates and email generation.
• Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Abundant experience in data migration integration using data loader.
• Excellent domain knowledge in CRM, Finance, Retail and Health Care sector.
• Pagination with standard controller using apex code.
• Knowledge of developing Master Pages using C#.NET Win Form, Web forms to create a consistent layout for the pages.
• Strong at architecting the Veeva system and pharma /health - care functionality.
• Implement and Deploy of XML Web service enhancement using C#.NET Win Form, Web forms.
• In-depth experience in CRM business processes like entity relationships and converting to SalesForce custom objects, lookup relationships, junction objects, master-detail relationship.
• Configured and maintained user security permissions in compliance with organizational needs.
• Experience in creating detailed process documentation and deployment process on issues for Future follow-ups.
• Team player with ability to work effectively with all levels of organization and individually as well.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technology: Apex Classes, Apex Custom Controllers and Extensions, Apex Triggers, Visualforce Pages, Email template, Formulas, Validation rules, Workflows and Approvals, App exchange, Force.com IDE (Eclipse), Apex Web Confidential, Dashboards, Analytic Snapshots, Custom Objects.

SFDC Utilities/Tools: Data Loader, Connect Offline, SalesForce-to-SalesForce, and SalesForce for Outlook.

Languages: Java, SQL, PL/SQL

Operating Systems: MS Windows 98/2000/XP/Vista/7, Unix

Web Technologies: HTML, JavaScript, CSS, XML

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual force, Force.com, and Web Confidential .
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize SalesForce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Integrated the web Confidential by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web Confidential .
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Implemented SAML based SSO for authentication.
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Implemented SAML based SSO for authentication.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ
• Verify and validated various profiles, part of the approval process with associated record types and page layouts.
• Worked on Translation Workbench during the global implementation and roll out of SalesForce for EMEA.
• Create road map with project planning, resourcing, strategizing salesforce.com and CPQ solution.
• Designed custom email templates (Text, HTML) to refer them in email alerts workflow action.
• Maintained CPQ tool updated with latest functionality by Installing Apttus Configure Price Quote releases.
• Modified sharing settings, field accessibility, password access policy and login policy as per business need.
• Responsible for working with the Business Development team to scope implementation & support projects.
• Interacted with various business users groups gather the requirements for SalesForce Implementation and documented the requirements.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Experience in building Build Package and Build XML files for deploying metadata from org using ANT Deployment tool.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in creating, monitoring, and measuring campaigns with SalesForce CRM Marketing.
• Knowledge in Lighting App Builder and Lightning Components.
• Created External data sources using Lightning connect to SAP end point.
• Created Lightning Component Tabs and Visualforce Tabs.
• Integrating separate but related apps helps organizations achieve greater levels of operational consistency, efficiency, and quality.
• Lead data migration activity of crucial data setup using tools like dataloader.io, SF data loader, workbench.
• Designed and developed ETL strategy for new mappings.
• Tuned highly complex ETL sessions to reduce the overall refresh time by more than 40%
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Created orchestrations for bi-directional integration of SalesForce and SAP using Jenkins tool.
• Moved Code from Sandbox to Production using Jenkins and Change Sets.
• Designed various lightning layouts and specifications for all application features.
• I have built Lightning framework on open source Aura framework.
• Provide technical and user support for custom-built .Net and SQL-based Data Management System.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers &Extensions), Data Loader, Apex Triggers, Reports, Jenkins, Custom Objects, Custom Tabs, Email Confidential, Service Cloud, HTML, Java Script

Confidential

SalesForce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
• Manage day to day process flow activities for various applications.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created custom objects and Lookup relationships associated to Cases.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Worked with QA to prepare test cases for and testing the functionality of the software.
• Created custom cloning for the record by copying certain field sections of the record and creating as a new record after modifications.
• Involved in pre-deployment activities and was part of regressing and UAT.
• Written Test Classes for unit testing.
• Closely worked with Veeva Managed Confidential team, Veeva Configuration changes.
• Loaded Facilities from MDM to Veeva twice in every quarter.
• Designed and modified the call plan screen in Veeva.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Involved in resolving problems both in standard and customized solutions.
• Involved in Lightning App Builder empowers you to build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components.
• Lightning components available in the Lightning App Builder so we can build custom user interfaces without code.
• Responsible for migration of code from sandbox to production environment.
• Worked on Single Sign-on SSO to integrate internal enterprise application with SalesForce using SAML configuration settings in SFDC, using identity provider Intel expressway cloud 360 along with LDAP server settings.
• Integrated SalesForce CRM with Siebel CRM explicitly using web Confidential API.
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Implemented SAML based SSO for authentication.
• Designed process flow and BRD for dynamic Custom and Visualforce pages for APEX triggers, Classes, Test methods & to implement the custom functionality.
• Implemented Micro Confidential based Cloud Architecture on AWS Platform and Cloud Foundry.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Confidential API.
• Created permission sets to give access to certain users depending on the business criteria.
• Worked on web Confidential like soap and Rest.
• CSD (Customer Service Desk) for opening new tickets for any issue, editing, deleting and changing the status.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Created support documentation manuals for internal and external use.
• Responsible for standardizing and developing the support department by increasing department communication, developing documentation procedures and standardizing client information inSalesForce.com.
• Worked on prioritizing the records based on the business requirements.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Worked on setting up continuous integration for deployment of builds to various sandboxes& production organization using Jenkins, Force.com Migration Tool and SVN Repository;

Environment:: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Data Loader, Reports, Custom Objects, Custom Tabs, .Veeva CRM, Email Confidential, Sales cloud, SOAP API, REST API, Informatica On Demand.

Confidential

SalesForce Developer

Responsibilities:

• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Performed data alignment for customers, products and Territory Management through OM alignment tool.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Extensive experience in Apex/Visualforce development.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Developed integrations using Data loader CLI mode and IBM Cast Iron integration tool between SFDC application and various legacy applications like SAP, Siebel Oracle databases etc.
• Deployment of Cast Iron interfaces to Web management console for scheduled execution.
• Setup of Web management consoles to execute the developed Cast Iron execution
• Serve as the point of contact for all SalesForce related issues, updates, enhancements and questions for the organization. Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visualforce Pages and Controller classes for various functional needs in the application.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute.
• Governors and Limits.

Environment:: Sales Cloud, Data loader and Data management, Workflow rules and Approval Processes, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Lightning Framework, Page Layouts, Security Settings, Data Sharing Rules.

Confidential

SalesForce Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Developed outbound and inbound email Confidential .
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented the requirements on Salesforce .com platform and Force.com IDE Plug-in using Eclipse.
• Expertise in developing, deploying and integrating Salesforce.com CRM SOLUTIONS.
• Develop and regularly perform de-duping and data cleanup procedures.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Maintained Salesforce.com for 370 +users.
• Build REST API integration to third party system to pull the customer information on near real time.
• Developed test classes for triggers and classes with more than 80% code coverage.
• Implemented Roll-up summary fields and formula fields for reporting purpose.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Coordinated with Oracle apps team to integrate opportunity and quotes from SFDC.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment:: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Confidential, Security Controls, HTML, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

SalesForce Developer

Responsibilities:

• Performed the role of Salesforce.com Developer/Admin in the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Worked with product configuration, commerce, work flow & proposal generation using Big Machines.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications.
• Developed Approval processes using apex code and visualforce pages.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SharePoint Designer 2010 to work with the consistent look and feel of the site and also to create some workflows.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.
• Worked on Active Directory for creating groups and users, and integrated them into SharePoint.
• Experience with administration of search engines and relevancy tuning- Thorough understanding of search features in FAST Search for SharePoint 2010.
• Experience in how to take backup and restore the content DB of SharePoint Sites.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Involved Use Case scenario for integrating existing Incident management system with Service Cloud.
• Integrating Internal Service desk application with SalesForce Service Cloud.
• Integrated the web Confidential using Rest and Soap by generating the necessary stubs from the WSDL files for extracting the data from home grown applications by using home grown web Confidential .
• Wrote test class for classes related to the project, helped other teams in writing it and always maintained more than 85% of code coverage and made a safe deployment for every bi weekly releases and major releases.
• Conducting Research and interacting with customers across various parts of Globe to understand their requirement and expectation from an E-commerce platform.
• Helped in building all the components using JavaScript and JQuery.
• Performed the roles of SalesForce Analyst, Administrator and Configuration specialist in the organization
• Used the sandbox for developing the code and migrated the code to the development instance after testing.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, SharePoint 2010 Apex Language, VisualForce Pages, Data Loader, HTML, JQuery, Java Script, S-Controls, Sales cloud, SOQL, SOSL Workflow & Approvals, SAAS, Reports, Custom Objects, Service cloud, Custom Tabs, Email Confidential, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Source Revision Control(SVN), Windows XP.

Confidential

Salesforce Developer

• Worked closely with Business analysts, other developers involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Designed and developed SFA based application on force.com platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Involved in design and development of custom visualforce search pages on Accounts and Opportunities and visualforce controllers.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various objects of salesforce and using other platform based technologies like visualforce, force.com and web Confidential .
• Designed and developed Apex classes, controller classes and Apex test classes for various functional needs in the application.
• Worked extensively on Roles, Profiles and Access settings.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Confidential, Security Controls, HTML, Java Script, Web Confidential, WSDL, SFDC Sandbox, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Developed web based application, which can act as solution to automate the bill payment.
• Created Business Requirement Document (BRD) with use cases.
• Deployed application on JRun successfully by performing Unit testing and integration testing.
• Worked with JDBC programming to persist the data in the database.
• Developed JSP’s and servlets to dynamically generate HTML and display data client side.
• Extensive use of Eclipse, Confidential Tomcat server and integrating those servers to achieve integrated development environment.
• Inserted and retrieved data from database using SQL commands.
• Worked with AJAX based solutions to display data on web pages dynamically.
• Provided validation rules for every field in web page designed.

Environment: Java, J2EE, JDK 1.6, JSP, Struts 2, MVC, Eclipse 3.4, Hibernate, Web Confidential, SQL, WebSphere, HTML, CSS, Java Script, Oracle 11g, J-Query 1.4, EJB 3.0, JMS, SQL, UML, MS Visio, XML, JUnit.