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Salesforce Developer Resume

New, YorK

PROFESSIONAL SUMMARY:

  • Around 8+ years of IT experience with over 5 years of experience as a Salesforce CRM Developer, Administrator and hands on experience in SFDC development using the Apex classes, Triggers, Batch processes, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
  • Configured, implemented administrated and maintained the salesforce.com platform.
  • Experience in working with various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Contracts, Assets, Opportunities and Campaigns.
  • Experience in performing the administrative related tasks like consigning Roles, creating Profiles, Users, queues, Email Alerts and Page Layouts.
  • Proficiency in building data model by creating apps, objects, tabs, fields with various field types.
  • Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Having good knowledge on sharing rules, Org wide settings, object level security, field level security, record level security and user access privileges.
  • Good at administrative tasks such as setting up audit trail, field history tracking, creating email templates and list views.
  • Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, roll up summary fields, field updates, and Email generation according to application requirements.
  • Experience working on Web-to-Case, Email-to-Case, Web-to-Lead functionalities.
  • Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases.
  • Experience in developing Custom Page Layouts, Record Types, Relationships, lookups, Dependent picklists and in configuration of Permissions based on the Organization hierarchy requirements.
  • Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
  • Worked on Communities like Partner portal and Customer portal.
  • Worked on Data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
  • Experience in creating and maintaining various profiles and feeds on SFDC Chatter Plus.
  • Developed Visualforce pages, Standard controller, Custom controller, Controller extensions, Apex classes, triggers and test methods for different functional needs and implemented the business logic based on the requirements.
  • Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
  • Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
  • Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
  • Experience working on SOQL & SOSL queries with consideration to Governor Limits.
  • Having good Knowledge on Ant scripts.
  • Experience working onSalesforce1 app with considering to user requirements.
  • Experience working with integration features such as REST and SOAP APIs.
  • A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JSP and JavaScript.
  • Good knowledge on Software Development Life Cycle (SDLC), Agile, Waterfall and Scrum Methodologies.
  • A quick learner to new concepts, Applications and implement them in the project successfully.
  • Highly Organized and independent; able to prioritize and coordinate tasks effectively to accomplish timely project completion.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Salesforce CRM, Classes/Controllers, SOSL, SOQL, Dashboards, Salesforce Security Model, Custom Objects, Apex Data Loader, Record Type, Role Hierarchy, Visualforce Pages/ Components, Workflow & Approvals, S Controls, Service Cloud, Lightning Components, Chatter, Apex Web Services, AJAX, Analytic Snapshots Case Management Automation.

Salesforce Tools: Apex Data loader, Web services APIs like SOAP, Force.com Explorer, Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox and Production).

Programming Languages: C, C++, Java

Web Technologies: JavaScript, ASP.NET, CSS, XML, Ajax, HTML, DHTML.

Operating Systems: MS Windows, Vista, Linux, Unix, MVS.

Data Bases: VSAM, MS SQL, MS Access, Oracle 11g /12c.

Other Tools: JIRA, Software as a Service(SaaS), File Manager, Data Migrator, ContinuousIntegration(CI), IBM Debug Tool, Informatica, Microsoft Visio, Workbench, Tableau.

PROFESSIONAL EXPERIENCE:

Confidential, New York

Salesforce Developer

Responsibilities:

  • Configured/customized the salesforce application as per the client’s requirement.
  • Customized the objects like Account, Contact, Lead, Opportunity and Campaign.
  • Documented cross functional requirements and walkthroughs for each system interface team
  • Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal
  • Facilitated requirements gathering cross multiple vendors and organization
  • Tracked and maintained the requirements to functionality traceability and use case traceability
  • Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
  • Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
  • Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
  • Implemented the workflows and approvals for various functional requirements.
  • Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
  • Used field level security along with page layouts to manage access to certain fields.
  • Assisted Project Manager in setting realistic project expectations and evaluating the impact of changes on the organization and conducted project related presentations.
  • Created new Custom Objects and fields for Call reporting, Call Plan, etc.
  • Written Validation rules and workflow rules and approval processes.
  • Created Sharing settings and also gave Field Accessibility.
  • Created Reports and Dashboards as per the client’s requirements.
  • Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visualforce Pages, Sandbox, HTML, JQuery, Bit Bucket, App Exchange and Salesforce Chatter, MS Visio, JIRA and Eclipse IDE Plug-in.

Confidential, Ohio

Salesforce Developer/Admin

Responsibilities:

  • Worked with the business team members and stakeholders for requirement gathering throughout the implementation.
  • Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
  • Worked on standard objects like Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
  • Analyzed and Created Custom Profiles and Roles as required for the business needs and implemented Object level, Field level and Record level security.
  • Used data loader to upload attachments and documents to salesforce.com.
  • Implemented Security Settings and configured profiles and permission sets.
  • Having knowledge on integration of salesforce.com and SQL server using SQL server integration services.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
  • Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
  • Create various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Worked on Bit Bucket control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
  • Worked on sales process and record types to limit the picklist values to a customer. Worked on workflow rules, approval processes and customizations within Salesforce.com
  • Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
  • Worked on the security level setting in the company for all the levels.
  • Created custom page layouts for standard, custom objects and generated reports using report types.
  • Involved in the product testing and training for customer service team.
  • Worked on sales cloud and service cloud and marketing cloud.
  • Worked on integration web services feature SOAP APIs.
  • Preparing test plan, test cases and coordinating UAT.
  • Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
  • Implemented Salesforce chatter for internal users to share the information regarding customers, to communicate with other users and posting status on various activities.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visualforce Pages, Sandbox, HTML, JQuery, Bit Bucket, App Exchange and Salesforce Chatter, MS Visio, JIRA and Eclipse IDE Plug-in.

Confidential, Iowa

Salesforce Admin

Responsibilities:

  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Worked on Sales cloud and service cloud.
  • Created case sharing model and assigned cases to users according to the role hierarchy.
  • Escalated cases according to the case priority
  • Worked on Auto response rules if customers contacted beyond the business hours.
  • Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
  • Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
  • Worked on various AppExchange products according to the needs of the organization.
  • Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
  • Worked towards preparation of requirements management plan, business and functional requirement documents.
  • Developed custom Objects and Fields as specified in the scope document
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
  • Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection
  • Involved in mapping the fields between the current reporting system and Salesforce using data loader.
  • Performed import and export operations to load customer data and other master data using data loader.
  • Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
  • Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.
  • Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Standard and Custom Objects

Confidential, CA

Salesforce Dev/Admin

Responsibilities:

  • Performed Administrator and Developer role for this project.
  • Involved in requirements gathering with the business users and also preparing the requirement document.
  • Developed custom business logic using Apex Classes, Triggers, Components, Visualforce Pages and Controller Classes for various functional needs.
  • Responsible for all Salesforce CRM Administration and Reporting.
  • Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
  • Created Email templates using HTML.
  • Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce
  • Worked with Sales cloud and Service cloud to leverage the functionality, Lead Management and Opportunity management.
  • Performed configuration and customization of Communities Portals for external business partners and clients. Created multiple 'generic' communities that many external users could access, enabling further revenue from existing customers and management of cases.
  • Worked extensively on various standard objects like Accounts, Events/Activities and Opportunities.
  • Involved in creating Formula fields, Workflow rules, Escalation rules, Validation rules, Page Layouts, and Email generation according to the business needs.
  • Worked on Opportunity Dashboard - for bulk modifications instead of going to each Individual record.
  • As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
  • Managed ongoing support requests and administrative needs of users
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
  • Defined objects and Field Level Security for different profiles.
  • Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
  • Worked on Partner Communities Portals and implemented Sales portal home page into Salesforce using VF, html, Java Script, CSS & Ajax.
  • Performed data management activities like data import, data export and data backup using the Import Wizard and the Data Loader.
  • Used Tabular, Summary, Matrix, and Joined reports to create standard and custom reports.
  • Implemented security access to user profiles by creating and maintaining Object level, Field level, and Record level security.
  • Identified data problems and fixed them by de-duplication and cleaning.
  • Used Data Loader for bulk insert and update of data into Salesforce Objects.

Environment: Saleforce.com platform, MVC Architecture, AWS, Lightning Connect, Apex, Salesforce Lightning, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, SOQL, Apex Triggers, Reports, Email Services, Security Controls, Sandbox, Test Classes.

Confidential

Salesforce Developer/Admin

Responsibilities:

  • Worked with the business team members and stakeholders for requirement gathering throughout the implementation.
  • Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
  • Worked on standard objects like Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
  • Analyzed and Created Custom Profiles and Roles as required for the business needs and implemented Object level, Field level and Record level security.
  • Used data loader to upload attachments and documents to salesforce.com.
  • Implemented Security Settings and configured profiles and permission sets.
  • Worked on sales process and record types to limit the picklist values to a customer.
  • Worked on workflow rules, approval processes and customizations within Salesforce.com.
  • Implemented Territories and Lead assignment rules by meeting the business requirements.
  • Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
  • Worked on the security level setting in the company for all the levels.
  • Animated client side user interface elements on a Visualforce page using JQuery.
  • Worked Sales cloud, Service cloud and Marketing cloud according to the needs of the application.
  • Created custom page layouts for standard, custom objects and generated reports using report types.
  • Created various Reports (summary reports, matrix reports, pie charts) and represented it in the form of graphical using dashboards to assist managers to better utilize Salesforce as a sales tool.
  • Involved in the product testing and training for customer service team.
  • Implemented Salesforce chatter for internal users to share the information regarding customers, to communicate with other users and posting status on various activities.

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visualforce Pages, Sandbox, Sales Cloud, Service Cloud, Marketing Cloud, HTML, JQuery, App Exchange and Salesforce Chatter, MS Visio, Jenkins and JIRA.

Confidential

Java Developer

Responsibilities:

  • Responsible for gathering functional and business requirements from the users.
  • Involved in all the phases of SDLC including Requirements gathering and analysis, design, implementation and customization of application.
  • Created UML diagrams such as class, sequence diagrams by analyzing use case diagrams.
  • Developed various UI screens using HTML, CSS, JavaScript, JSP and Servlets.
  • Used JavaScript front end validations.
  • Implemented Model View Control (MVC) architecture using Struts Framework.
  • Responsible for developing JSP pages using Struts custom tags.
  • Responsible for retrieving and updating the data in the database using JDBC.
  • Wrote SQL queries and PL/SQL procedures for JDBC.
  • Responsible for unit, integration and functional testing using JUnit.
  • Build and deployed the application into Tomcat server using Apache Ant tool.
  • Writing code for printing of Report pages in HTML format and Microsoft Excel files.
  • Involved in bug fixing of development and production issues.
  • Provided support to the onshore team during different test phases from time to time.

Environment: Java/J2EE, HTML, CSS, Java Script, JSP, Eclipse, Visio, UML, JDBC, PL/SQL, JUnit, MS Excel.

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