SUMMARY:

• 5 years experience in IT software development life cycle (SDLC) with experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator. Certified Administrator and Platform Developer I.
• Worked as Force. Confidential Developer and Administrator in various projects. Responsibilities include Requirement Gatherings, Sandbox Creations, High Level Design, Technical Design, Coding, Solution Build, Code Review, Code Check - in, Deployment, Data Loading and Testing.
• Have 5+ years of professional experience in I.T industry as a part of CRM practice and Force. Confidential development.
• Over 5+ years of experience in SalesForce. Confidential with PD1 and ADM201 Certifications
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes, Triggers, Visual force, SOQL, Schedulers, Batch Apex, Components, Webservices, Test Classes
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions Analytical Sharing, Process Builder
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Configuring and maintaining user security permissions in compliance with organizational needs
• Good Understanding and Knowledge in designing Report, Dashboards, and Analytic Snapshots.
• Experience working with Force. Confidential IDE, Spring Tool Suite, Data Loader, Import Wizard, Informatica on Demand and salesforce. Confidential Sandbox Environments.
• Experience in doing Deployment through Eclipse IDE, ANT, Change sets.
• Experience in Marketo, Jitterbit, Exact target.
• Knowledge on Self Service Portal, Customer Portal, Force. Confidential Sites, Salesforce to Salesforce and Salesforce to Outlook integration
• Maintain code versions through Perforce (enterprise version management)
• Creating Full copy, Developer, Developer pro sandboxes from production instance and doing Refreshes according to release dates and organization norms
• Experience in SFDC best practices, and good understanding of CRM Business processes like Campaign management, Lead Management, Account Management and Case Management.
• Strong communication & understanding skills to work efficiently with clients and team members.
• Good documentation skills. Involved in writing Technical Design Document, configuration work book, Unit Test plan, Unit Test Cases

TECHNICAL SKILLS:

Languages: Apex, Java, C#, Asp.Net, C, C++

Web Technologies: Visual force, JavaScript, HTML, XMLCSS

Database: SQL/PLSQL, MS Access, SOQL, SOSL, Data.com

CRM Technologies: SalesForce. Confidential CRM

Tools: Apex Data Loader, Force. Confidential IDE, Informatic cloud, workbench.

GUI and Tools: Eclipse, Visual Studio, Force. Confidential IDE, Apex Data Loader.

Operating Systems: Windows XP

Office Tools: Windows/XP/Vista/7, UNIX, Red Hat Linux

PROFESSIONAL EXPERIENCE:

Confidential, Buffalo

Salesforce Administrator/Developer

Responsibilities:

• Performing both the roles of Salesforce Developer and Administrator in the organization.
• Involving in meetings with the team members to discuss the progress of the Project, Milestones Achievements and Work Delegation.
• Working on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Work. Confidential standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Handled the construction of client objects for SOAP based Web Service Call outs made to external legacy systems and generated VF pages to display returned data.
• Used Data Loader for insert, update and bulk import or export of data from Work. Confidential S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Worked on various Work. Confidential standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application

Salesforce Administrator/Developer

Responsibilities:

• Followed Agile Scrum methodology and used JIRA for project tracking.
• Experience setting up a self-service community using the community templates from end to end.
• Good understanding on creating lightning components.
• Actively involved with Business analysts, other developers, involved in enhancement of business modules using force. Confidential IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Used Force. Confidential platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Developing Quick Create page on Leads which creates Account, Contact, Opportunity and Proposed Services for the Lead and also converts into an Opportunity.
• Leverage SaaS sales and marketing tools to generate new leads, routinely follow-up with established prospects.
• Created various communities in salesforce in order to meet the business requirements.
• Implemented Apex Data loader “Command Line Interface “to automate the data loading process for the sand box refresh activity.
• Access to product documentation and other relevant content to customers, including features such as subscriptions, comments, and ratings are provided.
• Worked on salesforce communities to interlink sales team directly with channel partners.
• Designed and deployed custom websites and also integrated mobiles to the web through the help of sites.com.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Work. Confidential standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Handled the construction of client objects for SOAP based Web Service Call outs made to external legacy systems and generated VF pages to display returned data.
• Used Data Loader for insert, update and bulk import or export of data from Work. Confidential S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Involved in building of the Customer Portal in the organization. Configuring customer portal in order to enable the security officers to login to customer portal and accept/reject the assigned tasks.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force Pages, Data Loader, HTML, JSON, Java Script, Workflow & Approvals, Reports, Customer Portal, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox, Eclipse IDE Plug-in, Windows XP.

Salesforce Administrator/Developer

Responsibilities:

• Followed Agile Scrum methodology with 2weeks sprints and u sed JIRA to keep track of project issues, tasks and bugs.
• Performed the roles of Salesforce. Confidential Admin and Developer in the organization.
• Experience integrating salesforce with other third party applications using both REST/SOAP API. And Migrated Partner portal to communities.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Sales Force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce. Confidential Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force. Confidential Platform in Salesforce. Confidential environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic
• Used Force. Confidential platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce. Confidential developer toolkit including Apex Classes, Controllers and Triggers,
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Integration Tools TIBCO Enterprise Service Bus, Informatica, Siperian Hub for Customer and product Master Data, Dell Boomi Atomsphere.
• Visual force, Force.com, Migration Tool.
• Inserted and Updated data using data Loader

Environment: Saleforce. Confidential platform, Force. Confidential ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.