SUMMARY:

• Over 8 years of IT experience in the Salesforce.com CRM Platform both asDeveloper and Administrator.
• Proficiency in designing of complex solution, defining development strategies with off shore development team, involved in requirement gathering, prepare requirement and design documents and convert requirements into technical design.
• Good experience of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Strong experience in Software Development Life Cycle (SDLC), agile development environment, sprint planning and Software Testing Methodology.
• Good experience in CRM business processes like Campaign Management, Lead management, Case Management, Marketing, Customer Service and support.
• Hands on experience on Force.com developing Apex classes, Triggers, Apex test classes, SOQL & SOSL queries for the development of back - end business logic.
• Experience in end-to-end development and implementation of visual force pages like Home pages, Disclaimer Pages and Forms with extensive use of controllers and extensions along with session management.
• Experience in deploying Apex using production environments like Eclipse IDE, Force.com plugin. Code Migrations between Sandbox & Production Orgs using Force.com Migration with ANT based tool, Change sets and Eclipse.
• Effective employment of Apex Data Loader or Import Wizard based on the requirement and Data Manipulation Language for Data migration and management in bulk.
• Extensive experience of the Force.com AppExchange directory, to easily execute and automate marketing campaigns from within Sales force CRM and data security features with secure hardware tokens to create a failsafe login authentication process.
• Proficient in designing of Validation Rules, Workflow rules, sharing rules, Approval Processes, Reports, Snapshots, Dashboards for automated alerts, field updates, and Email generation according to application requirements.
• Gained a strong knowledge of synchronization, data modeling, transformation, scheduling, monitoring, and reporting in a cloud-computing environment.
• Hands on experience in various Web Technologies like C, C++, VB and VB.NET.
• Work in both independent and collaborative work environments enabling multi-tasking capabilities, troubleshooting mechanisms, and client/customer relation maintenance skills.
• Good communication skills and Excellent at solving complex problems under strict deadlines, setting expectations on project progress at the client end.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, Visualf orce Pages/Components, Apex Web Services, Workflow & Approvals, Dashboards, SOQL, SOSL.

Salesforce Tools: Force.com plug-in,Data Loader Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector.

Languages & Technologies: Apex, C,C++, Java, SQL, HTML, XML, CSS, AJAX, Apache

Operating Systems: Windows 7/8/ XP Pro / Vista, Windows Server 2000 / 2003

Databases: SQL Server 2000, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte

Salesforce Developer/Administrator

• Created custom tabs and objects for implementing custom security.
• Created Sites and configured settings for Partner Portal settings.
• Authenticated site by linking it to the partner portal.
• Designed Visual Force pages that contained JqGrid to show data from Salesforce.
• Created supporting controllers for the Visualforce pages.
• Created functionality to import and export documents and stored them to the Salesforce content.
• Created export to excel functionality from the data in Visualforce pages.
• Implemented custom security for portal users.
• Created functionality for portal users to create other portal users from Visualforce pages.
• Created and accessed configurations stored in custom settings.
• Identified the impact on limitations such as number of tabs, custom objects.
• Identified impact on data between shared objects such as accounts, contacts, opportunities and cases.
• Identified data upload sequence such that data integrity was maintained post migration.
• Co-ordinated with QA team and business teams in their testing efforts.
• Re-wrote test classes to cover business scenarios and attain the required coverage.
• Worked with vendors of installed packages to increase licenses and updating org information.

Confidential,Baltimore

Salesforce Developer/Administrator

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes, Controller Extensions and Apex Triggers, validation rules for various functional needs in the application.
• Created and deployed Several Reports using salesforce.com platform.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Used SOQL and oracle SQL for Database.
• Developed and deployed workflows wherever necessary for different integrations.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created users, profiles, Custom fields, Custom objects and Roles as required.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, Bulk Triggers Apex, file updates to implement business logic.
• Tested the APEX controller code using Debug Logs.
• Created and used Email templates in HTML & Visual force
• Created profiles and implemented Object level, field-level and record-level security.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (pages, components and controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential,Houston,Tx

SalesforceDeveloper/Administrator

• Developed a Salesforce.com Approval process for the users
• Developed Salesforce.com workflow rules for updating some fields when the user reaches a particular step in the approval process.
• Implemented some validations for some steps in the approval process by using Validation Rules.
• Administered Salesforce.com applications and migrated code/data from different environments.
• Developed Apex Triggers and Test Methods
• Maintained roles, profiles and user accounts
• Used eclipse for development environment
• Designed and developed the application.
• Created users, Custom fields, Custom objects, Roles and Profiles as required by the application.
• Implemented the Role Hierarchy for this application.
• Customized page layouts for Salesforce.com standard and custom objects.
• Configured users' roles, permissions and profiles as per business requirement.
• Interacted with Client, worked ontask tracking and delivery management.
• Worked on Project management tool TFS.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Defined data model for Salesforce.com application.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates.

Confidential, Sausalito,CA

Sales force Developer/Administrator

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created several Visual force pages, Validation Rules, Custom buttons and links on custom and standard objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created several tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in case management application.
• Customized page layouts for Case, Accounts, Contacts, Product etc., for different profiles.
• Understood Roles/Sharing rules/Record Types visibility in the application.
• Created and managed complex workflow rules, data validation, and system triggers.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Personalized Tabs for various business user groups and business centers.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom Object.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Force.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Salesforce Administrator

• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Maintained screen layouts, fields, business rules (validations and workflow) in Salesforce to support business requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suitto the needs of the application.
• Performed analysis, administration, troubleshooting, testing, software and data environment refreshes as needed.
• Developed various Custom Reports and deployed them for different business user levels.
• Performed the role of support engineer for the internal users and helped them in gettingused to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various businesscenters and business center users with the support of Saleforce.com.
• Involved in configuring communication templates, data management and e-mail administration within the organization.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Worked on Test Methods, writing SOQL queries and working with Force.com IDE, Data Loader, Import Wizard, Force.com Explorer and salesforce.com Sandbox environments.
• Managed Salesforce users, roles, and profiles in the organization and Seek feedback and improve work flow processes.

Environment: Salesforce.com, Force.com Platform, Salesforce Enterprise Edition, Apex, Visualforce, SOQL, SOSL.