Salesforce Administrator Resume ,Deerfield Beach, FL - Hire IT People

SUMMARY:

Dedicated, highly diverse Information Technology Professional with fifteen years of experience optimizing business and systems processes, managing application development projects and promoting cost saving solutions.
Excellent interpersonal skills, excels at communicating with stakeholders to provide accurate reporting about ongoing projects and milestones.

TECHNICAL SKILLS:

Salesforce Apps: Litmos, Apttus, Conga, Pardot, SpringCM, GeoPoint, DocuSign.

Salesforce Tools: Demand Tools, Workbench, MavensMate, Data Loader, FuseIT Explorer, Force. Confidential IDE.

Operating Systems: Windows 2012, 2008 Server, 8, 7, Mac.

CRM Software: Salesforce, Saleslogix CRM and Pivotal CRM.

Databases: MS SQL Server 6.5, 7.0, 2000, 2005, 2008, 2012.

Email: Microsoft Exchange 5.5, 2000, 2003, 2007, 2010 2013.

Programming Languages: Apex, Visual Basic.Net, Visual C#, ASP.Net, VB Scripts.

PROFESSIONAL EXPERIENCE:

Confidential,Deerfield Beach, FL

Salesforce Administrator

Responsibilities:

Set up connectivity between JIRA and Salesforce utilizing Service Rocket.
Automate territory assignments for Accounts, Contacts, and Contracts utilizing Visual Source Flow technology.
Support the Legal Department usage of Apttus Contract Management in Salesforce.
Assist with the deployment of Salesforce community portal by replacing old partner portal.
Serve as technical expert for implementing a new customer community portal using Napili template.
Streamline case creation by customer using Flows, Visual Force pages, metadata and controllers to route cases to the correct department originating from the newly created community portal.
Establish and simplify enterprise - wide training application through the utilization of Litmos and Salesforce.

Confidential,Sunrise, FL

Salesforce Administrator

Responsibilities:

Installed Cirrus Insight App for easy integration between Outlook 2016 and Salesforce.
Built Business Requirement Documents and Workflows for Operations/Implementation Department users.
Identified areas of improvement and functional gaps in existing systems and Salesforce.
Streamlined import process of U.S Coverage data by utilizing Data Loader Maps.

Confidential,Fort Lauderdale, FL

Salesforce Administrator

Responsibilities:

Increased test orders by creating an automated email notification to ordering physicians when a patient needs additional testing based on original IgG Food Allergy Test.
Worked closely with the implementation of workflows, validation rules, object and field security required for Salesforce migration.
Maintained Visual Force and Apex Code to deliver patient test results via Salesforce Community Portal.
Completed integration between Salesforce and Orchard Harvest Software utilizing Pentaho Data Integration Tool.
Created Dashboards and Reports to demonstrate financial objectives and business goals.
Implemented a quality assurance process to monitor post implementation data utilizing several applications including Data Loader and SOQL Queries.
Directed and oversaw the entire implementation process from Pivotal CRM to Salesforce.
Assisted with overall training of employees who were new salesforce users.

Confidential,Boca Raton, FL

Manager of Information Systems

Responsibilities:

Migrated Philips Event Management Notification Division from Saleslogix CRM to Salesforce.
Enhanced Crystal Reporting to meet data requirements by Philips Supply Chain Team.
Merged Emergin IT security policies and procedures with those of Philips to maintain compliance with regulatory standards.
Directed and performed implementation of Saleslogix CRM and MAS 200.
Developed IT Disaster Recovery Plan and built offsite data center ensuring failover of critical applications.
Implemented wide area backup solution using Microsoft Data Protection Manager.
Developed enterprise-wide internal and external portals using SharePoint 2007.
Played key role in the management team for integrating Emergin and Philips after the acquisition including being a member of the IT Steering Committee, deciding IT strategy for the combined company and setting up processes.
Directed the migration of all users, computers and servers to Philips global network with minimal interruption of productivity.
Redesigned and migrated Boca Raton office telecommunication systems and data network infrastructure to accommodate substantial increase in workforce.
Successfully mapped IT staff job descriptions and merit increases to matching positions under Philips Global Information Systems.
Led the implementation and training of an Enterprise Customer Relationship Management application to improve customer management and streamline client relations and communications for local and mobile users.
Participated in strategic planning sessions to enhance IT’s involvement in corporate growth and profitability.

We provide IT Staff Augmentation Services!

Salesforce Administrator Resume

Deerfield Beach, FL

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship