SUMMARY:

• Over 6 years of IT experience as a Salesforce Developer / Administrator in Salesforce CRM in analysis, design, development and deployment of enterprise applications and with experience in building applications using Java, J2EE frameworks as a Java Developer.
• Certified Salesforce Platform Developer I (SP17) and Oracle Java SE Professional.
• Strong experience with Salesforce CRM full implementation, migration of Sales, Service clouds, Communities and Force.com platform.
• Good understanding of domain knowledge in Financial Services, Health Care, Retail and Telecom sectors.
• Hands on experience in Salesforce CRM Platform in developing business logic using Apex classes, Apex Triggers, Batch Apex, Schedule Classes, Visualforce Pages, Controllers, Extensions and Apex Test Classes.
• Experience in integration with external systems using Apex REST, SOAP web services and Force.com API.
• Good experience in developing Salesforce Lightning apps, Components, Controllers, Events and customized existing Visualforce to align with Salesforce new Lightning experience.
• Worked on customization of Visualforce to have Lightning experience for enterprise applications using Aura components.
• Sound experience in writing, tuning of SOQL and SOSL queries, relationship queries in Apex Triggers and Controllers for performing DML operations.
• Hands on experience on SF Connect to access real time data from third party system.
• Expertise with Salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using declarative programming like Validation rules, Formula fields, Workflow rules, Process builder, Approval process and its actions Field update, Email alert, Outbound message and creating task.
• Hands on experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD and Apex Managed sharing rules.
• Built interactive Reports and Dashboards for business users and management for higher visibility.
• Performed Data analysis for data migration using Apex Data Loader, Informatica, Import Wizard and Workbench.
• Proficient with tools Eclipse IDE (Force.com Plug-in), Developer console for developing, customizing of Apex class, Visualforce pages and changing meta-data components, Force.com Explorer and Workbench.
• Deployed Salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (ANT Based), Change Set and Eclipse IDE.
• Utilized source control tools like GIT, Subversion, SVN and built, managed Salesforce code from repository.
• Expertise in developing robust enterprise applications using Java, J2EE, JSP, JDBC, Spring MVC, SOAP/ REST Web Services, JSON, XML, ANT, Maven and Oracle SQL.
• Proficient in developing Web-UI applications using JavaScript, JQuery, JSON.
• Profound knowledge in configuration and deployment of multi-tier applications in servers like WebSphere Application Server, Web logic and Tomcat.
• Good understanding of RDMS concepts in writing queries, functions, stored procedures and triggers.
• Implemented and delivered projects under Agile Development and Test-Driven Development environments.
• Involved in documenting requirement gatherings, analysis, estimation, design, development, testing, deployment and production support.
• Excellent analytical, problem solving and inter-personal skills with in-depth understanding of Data Structures and Algorithms.

TECHNICAL SKILLS:

Salesforce Platform: Apex classes, Apex Triggers, Batch Apex, Schedule Classes, Apex Web Services (SOAP / REST), Salesforce Connect, Lightning App Builder, Aura framework, Lightning Components, Controllers, Events, Visualforce Pages, Controllers, Extensions, SOQL and SOSL.

Salesforce Administrator: Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards, Formula fields, Process builder, Email alert, Outbound message, Task Creation, OWD, Sharing rules and Role Hierarchy.

Salesforce Data Migration: Apex Data Loader, Informatica and Import Wizard.

Salesforce Tools: Eclipse IDE, Developer console, Force.com Explorer and Workbench.

Salesforce Deployment tools: Force.com Migration tools (ANT Based), Change Set and Eclipse IDE.

Programming Languages: Java, J2EE, JSP, Spring MVC, JavaScript, JQuery, Ajax, HTML5, CSS3, AngularJS, Bootstrap, Restful Web Services, XML, JSON, SQL and PLSQL.

Databases: Oracle 11g/10g, MySQL 5+, SQL Server 2008.

Tools: Jenkins, JIRA, JasperSoft iReport.

Severs/ Platforms/ VC: WebLogic 11+, Apache Tomcat 6+, Windows, GIT, SVN.

Methodology: Agile, Scrum and TDD.

PROFESSIONAL EXPERIENCE:

Confidential,Charlotte,NC

Salesforce Developer

• Coordinated with Business user groups in ironing out requirements, gathering business and user requirements and designing data model and solutions.
• Implemented Zillow Connector to determine home valuations, Salesgenie, Email2Lead from Salesforce App Exchange and customized Web to Lead functionality to gather leads.
• Utilized Informatica Bulk API to pull up leads, cross check and identify pre-qualified customers for loan and created Lead Assignment rules to assign leads based on region.
• Established SF Connect with external object to pull Mortgage products into custom objects.
• Designed, developed and deployed Visual Force Pages, Visual Force Custom Controller Components, Custom Objects, Apex and controller classes to suit the needs of the application.
• Exposed Apex Methods as REST Web Services to push customer information into Mortgage Processing system to finalize mortgage status.
• Created UI in Lightning using Aura Components, Bootstrap, CSS for users to enter case details.
• Used Salesforce Lightning Inspector to debug the lightning components during development process.
• Created Apex classes for Lightning controller and helper methods to perform DML operations.
• Managed case requests on Mortgage status enquiry and Late fee waiver request by making Apex SOAP Callouts to Mortgage Processing and Payment Management Systems respectively.
• Created an approval process to get approval for late fee waiver based on business requirements.
• Developed Apex triggers to restrict the representative from approving late fee waiver more than once for a customer.
• Worked on time triggered task creation, emails and alerts for Mortgage representatives to serve customer queries.
• Created user profiles and configured permissions based on hierarchy and created validation rules and case assignment rules for implementing business logic.
• Involved in setting up Email to Case, Web to Case features and created a customer community.
• Designed and developed reports (summary, matrix and dashboards) to assist branch and regional managers and configured manager dashboards to help better visualize using AngularJS.
• Conducted weekly presentation on code reviews & optimizations to meet the salesforce standards.
• Deployed application from Sandbox to Production environment using Change Set, Eclipse IDE and Force.com Migration tool.

Environment: Data Loader, Developer Console (Apex), Visual Force (Pages, Component & Controllers), Apex classes, Lightning components, controllers, Aura components, Lightning Inspector, Workflows, Approvals Processes, Reports, Custom Objects, Custom Tabs, Custom Fields, Triggers, Apex Classes, Dashboards, Security Controls, SOQL, List Views, Email Templates, Apex REST and SOAP web services, Zillow connector, Salesgenie, Email2Lead, Force.com Migration tool, HTML, JavaScript, CSS, AngularJS, Force.com IDE, Change Set, Eclipse.

Confidential,Mooresville,NC

Salesforce Developer/Administrator

• Gathered business requirements and prepared detailed requirement specification document.
• Implemented QuestionPro/Salesforce Integration and Salesgenie, Email2Lead from Salesforce App Exchange and customize the setup on Web to Lead to gather leads.
• Utilized Data Loader API to bulk load leads data into Force.com platform from external databases.
• Established SF Connect with external object to pull product list into custom objects.
• Used CalendarAnything from Salesforce App Exchange to present a calendar view for site visits.
• Used SOQL & SOSL with consideration to Governor Limits within Apex classes and Triggers.
• Wrote Workflow time triggers to send email alerts to sales representatives and store Managers and Apex Triggers to restrict site visits.
• Exposed Apex SOAP web services to an order shipping/ tracking external application to process the product order placed.
• Configured users, roles, profile and permission sets based on application needs.
• Created approval process to approve reimbursements and discounts as per business needs.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Managed customer requests on product order status by making apex callouts to an order shipping/tracking external application.
• Developed Reports and Dashboards for various business users on Leads, Opportunities and Cases. They show essential metrics to the management team, specifically, product analysis, case types and sales goals.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Utilized Salesforce1 mobile platform to allow to upload pictures relating to service requests and information about competitive products used.
• Worked with standard objects like Lead, Account, Contact, Leads, Opportunity, Cases and Order.
• Experience in creating Lightning components tabs and visual force tabs.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: Saleforce.com platform, Sales and Service cloud, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Sharing rules, Workflows, Approval Process, REST Web Services, Reports, Dashboards, JavaScript, HTML, AJAX, CSS, Force.com IDE, Calendar Anything, Marketo, QuestionPro, Salesgenie, Email2Lead, Data Loader API, Salesforce1 mobile.

Confidential,Raleigh,NC

Salesforce Developer/ Admin

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts and time-dependent actions.
• Developed and configured various Custom Reports and Report Folders for different userprofiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Designed various Web Pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to production using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator

• Interacted with the sales, marketing and finance teams to ensure that the data in Salesforce.com accurately reflects outbound sales activities and increase revenue opportunities.
• Created new Profiles, Roles and Permission sets and managing OWD and used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com.
• Weekly change management, deployment and monitored release management cycles.

Environment: Salesforce.com platform, Data Loader, Visual force, SOQL, SOSL, Sales Cloud, Service Cloud, Workflow &Approvals, Custom Reports, Dashboards, Data Migration and Windows.

Confidential

Java Developer

• Involved in gathering system requirements for the application and worked with the business team to review the requirements, and went through the Software Requirement Specification document and Architecture document.
• Preparing the High-Level Design and Low-Level Design of POS Project applications and interfaces.
• Carried out Proof of Concept (POC) for various problems and applications which have legal implications.
• Developed Finacle ONS web applications using Java that involves data extraction, validations and deployed it on WebLogic server.
• Cooperated with team members to build and integrate custom menus from existing product menus for Trade and Loan Modules.
• Developed Unix Shell Scripts to run the ETL jobs in batches to extract and transform data to/from Enterprise Data Warehouse.
• Developed Web services (SOAP) through WSDL in Web Sphere to interact with other components.
• Created UI screens for new banking requirements using HTML, JavaScript and in-House tools.
• Involved in writing Thread Safe blocks for multithread access to make valid transactions.
• Worked on Front End using Servlets and Business objects developed using POJOs and data access layer using Hibernate framework.

Environment: Java/J2EE, JSP, XML, SOAP, JDBC, Spring MVC Framework, SQL, CWB, SVN, Eclipse, WebSphere, JavaScript, POJO, WebLogic, Oracle 10g, HTML, Ab initio, Unix Shell Script.

Confidential

Java Developer

• Involved in requirements analysis, design and development of FINRPT report generating services.
• Implemented parsing classes that handle conversion of repository data into XML using JAXB.
• Spearheaded as Module Lead for a team of three junior developers and drove the project activities: Client coordination, Status Reporting.
• Proven track record of successful completion of developing, designing, testing and delivering 130+ banking reports using PLSQL.
• Worked with the creation of Store Procedures. Involved in writing SQL queries, Stored Procedures to accomplish complex functionality.
• Wrote complex SQL statements to retrieve data from the Oracle database.
• Creation of managed server and JDBC connections.
• Coordinating with offshore/onshore, collaboration and arranging the weekly meeting to discuss and track the development progress.
• Involvement & coordinating for Unit Testing, User Acceptance Testing and Bug Fixing.
• Coordination with team, peer reviews and collaborative System level testing.

Environment: Java/J2EE, JSP, HTML, JavaScript, XML, SOAP, JDBC, SQL/ PLSQL, Jasper Report, iReport 3.0, Spring MVC, WebSphere, IBM AIX 6+.