SUMMARY:

• Around 9 years of experience in the IT industry with over 6 years in design, configuration and development of various CRM and web - based applications including Salesforce.com, Service cloud, Sales cloud and Marketing cloud as a developer and administrator.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Experience in implementing SFDC development using Apex classes, Triggers, Visual Force pages, Standard Controllers, Force.com IDE, Eclipse, SOQL and SOSL.
• Experience in web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Responsible for migrating existing data from legacy systems to Salesforce.com using Data Loader
• Followed the SCRUM methodology for efficient and consistent development.
• Performed unit testing on all testable code.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual force, SOQL, SOSL, Validation rules, Email template, Formula Apex Trigger, Workflow, Approvals, App exchange, Eclipse, Salesforce.com, IDE, Web services, Apex data loader, Field updates, Reports, Custom Objects, Service Cloud, Sales Cloud, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, Security Model, Package & Custom Application and Sandbox data loading, CSS and Product offering.

Salesforce Tools: Eclipse IDE Plug-in, Data Loader, Force.com IDE, Force.com Explorer, Change Sets, Force.com Platform (Sandbox and Production) and Force.com and Work bench.

Programming Languages: Java, XML, XSLT, PERL, SOAP, Python, JavaScript, PL/SQL, C, C++

Others JDBC, JNDI, RMI, EJB, Java Beans, TOAD, SQL Developer

PROFESSIONAL EXPERIENCE:

SR. Salesforce developer/ administrator

Confidential, Scottsdale, AZ

Responsibilities:

• Global implementation of EMEA salesforce Orgs with end-to-end processes.
• Developed several Lightning components, Global actions, process Builders and object specific actions.
• Developing visualforce pages, complex apex classes and triggers based on business requirements.
• Gathering business requirements, designing appropriate solutions, implementing solutions in Force.com platform, enhancing Sales processes in highly dynamic agile environment.
• Implemented custom and standard territory management for salesforce.com instances.
• Implemented Targeting Tool for sales team.
• Worked on Web Service Callouts for creating and updating data in Oracle EBS.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL and SOSL.
• Implemented visualforce pages with custom controller, standard controller, controller extension and standard set controller.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Implemented Lead Nurturing for marketing team.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Involved in data mapping and data Migration from Oracle database to SalesForce.com and Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions)
• Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.
• Implemented Docusign App Exchange Application.
• Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.

Sales force Developer

Confidential, Westminster, CO

• Performed the role of SFDC Analyst and Administrator.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Designed various HTML Email templates for Auto-Response to customers, clients and potential leads.
• Developed a web-to-lead functionality, which directs leads to Sales force CRM.
• Wrote Custom Formula fields and Validation rules.
• Developed Workflow Rules, Escalation rules and Approval Process for some fields.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using Data Loader.
• Created and deployed several Reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams
• Integrated applications using Web services by consuming the WSDL files for extracting the data from the external systems.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed time dependent workflows as per the requirement.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple visual force pages for various requirement needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Salesforce developer

Confidential, Denver, CO

• Developed Inbound Email Services, Batch Classes etc.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the home group web services.
• Developed Visualforce pages for Custom Page Requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed several Reports using salesforce platform.
• Developed and deployed workflows wherever necessary.
• Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Customized existing Visualforce to align with salesforce new Lightning UI Experience.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and custom workflows, queues, licenses, capacity and storage management.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses etc.
• Audited, uncovered and resolved data integrity issues
• Performed mass data imports/exports using the API or various import tools
• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool.
• Developed User Interface components of Site Manager, ePublish templates using JSP (Java Server Pages), HTML, DTHML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and JavaScript used for front-end validations of web pages, ePublish form templates.
• Involved in to writing the PL/SQL Stored Procedures, cursors and functions to access the content from database in ePublish content Management tool.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.
• Involved in configuration of Data sources in Web Sphere Application Server and involved in writing UNIX shell, Perl scripting for deployment process in AIX systems.
• Developed Unit Test case classes and tested persistence methods of the different components using JUnit framework.
• Good experience in debugging the application by running the server in debug mode and having the experience in usage of log4J to persist the data in log files.

Jr. salesforce developer

Confidential, St Peters, MO

• Improved utilization and user adoption by 95%, successfully redesigning company's Salesforce instance, taking it from a "phone book" to an actual maintainable and functional solution
• Developed and standardized processes for the method of use of SFDC, trained users on how to operate SFDC to become successful
• Implemented 3rd party applications as a tool to increase productivity
• Automated and sharpened inter-departmental business methodologies by reviewing strategic plans with senior management
• Manage daily activities of the operational sales support group while being the go-to person for most operational responsibilities

Java developer

Confidential, Atlanta, GA

• Involved in the analysis, design and development phases of the Software Development Life Cycle (SDLC).
• Used Rational Rose to generated Use case diagrams, Class diagrams and Sequence diagrams that modeled the design details of the application.
• Developed UI screens using JSP, Struts tags and HTML.
• Used Jakarta Struts Framework, based on the Model View Controller 2 architecture, for rapid application development and ease of maintenance.
• Used Validation framework for client-side validation and Internationalization to support multiple languages.
• Implemented several design patterns such as Business Delegate, MVC, Singleton and Factory to resolve the most common design issues.
• Implemented PL/SQL and Stored procedures for Oracle database.
• Used XML parser APIs like DOM for marshaling and unmarshaling of data
• Used Eclipse IDE for writing JSPs, Struts, EJBs, and other java code snippets.
• Used JUnit framework for Unit testing of application and Clear Case for version control.
• Built application using ANT and used Log4J to generate log files for the application.