SUMMARY:

• Over 10 years of experience in IT - Software Development.
• Over 7 years of experience in Salesforce.com - Service Cloud, Sales cloud, Force.com, Lightning .
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution
• Strong understanding of Force.com platform: Apex triggers, Apex classes, Visualforce pages and Apex custom controllers, web services, Email templates (Visualforce/HTML).
• Comprehensive understanding of CRM processes including Campaign & Lead, Account, Contacts, Case and Opportunity management.
• Proficient in implementing the Security model in Salesforce (OWD, Sharing Rules, Roles, profiles, permissions, Public Groups, Queues etc.)
• Effectively managing onsite and offshore teams in terms of deliverables.
• Involved in project design, solution and providing guidance to the team on technical issues
• Worked on Integration using API. REST/SOAP APIs.
• Capable to delve into the new leading technologies.
• Extensive hands on Data Migration and Automation.
• Data Interfaces Design using Data Loader CLI and Data migration.
• Provided Salesforce.com SME coverage to many projects.

TECHNICAL SKILLS:

SFDC Technologies: Apex, Visual Force, Triggers, C# .net, JavaScript, jQuery, Visual flows, S2S Canvas App, REST and SOAP API

SFDC Utilities: Force.com IDE, Apex Explorer, Apex Data loader, CLI, Salesforce Developer Workbench

Programming Languages: VB.Net, C#.Net, JScript.Net, AJAX extensions

Tools: Visual Studio 2003, Visual Studio 2005, Microsoft Office Tools

Domain Experience: Products, Financial Institutions, Insurance, Utilities, Health-care, Consumer Goods

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

SFDC Development Lead and Architect

Technology: SFDC, APEX, Visual Force, Workflows, JavaScript, jQuery, JSON, Integration (Mulesoft), CloudCraze Ecommerce app

Responsibilities:

• Designing the Multi-tenant application architecture from data segregation and security standpoint across multiple Coke Bottlers
• Building a uniform middleware layer which can be used to connect to multiple back end systems from single source system (SFDC).
• Defining the architecture of using multiple communities and storefronts (Cloudcraze term)
• Build a 60k user transition plan to move them from standard community to community plus license type
• Worked on all the documentation deliverables
• Effective communication between all bottlers as this application is built in one org

Confidential

Technology: SFDC, APEX, Data Loader CLI, Visual Force, Workflows, JavaScript, jQuery, JSON, Integration (Webmethods, Mulesoft), CTI (B+S App), Bootstrap UI

Responsibilities:

• Working on the data model and validating the same across multiple applications
• Provide the team with a vision of the project objectives
• Always ensured discussions and decisions lead toward closure.
• Encouraging creativity and constant improvement
• Coordinate between onsite/offshore team
• Involved in project design, solution and providing guidance to the team on technical issues if any
• Managed documentation deliverables
• Working on the integration (Real time, Batch and One time) discussion, planning and implementation
• Rewards and Recognition:
• Confidential got Salesforce Super Star award by customer advisory board

Confidential, San Francisco, CA

SFDC Development Lead

Technology: SFDC, APEX, Data Loader CLI, Visual Force, Workflows, Eclipse IDE, JavaScript, jQuery, JSON, Integration

Responsibilities:

• Team Member Approval Process
• Relationship Hierarchy
• Lead Management
• Opportunity Management

Confidential

Technology: SFDC, APEX, Data Loader CLI, Visual Force, Workflows, Eclipse IDE, JavaScript, jQuery, JSON, Integration

Responsibilities:

• Case Management
• Visual Flows Management
• Dynamic display of scripts on a Flow screen
• Flow response management
• Flow response reporting
• Link Knowledge articles on flows

Confidential, Clarks Summit, PA

Technical lead and onsite consultant

Technology: SFDC, APEX, Data Loader CLI, Visual Force, Workflows, Eclipse IDE, JavaScript, jQuery, JSON, Integration

Responsibilities:

• Gathering all required information of the project and business purpose, roadmap of the project and understanding flow of the business.
• Co-ordinated data migration from WordPress portal to the SFDC
• Involved in showing weekly demo to the business to update on the KM implementation progress and get the feedback
• Involved in code review and test case reviews
• Coordination of deployment and timely delivery
• Involved in UAT support and Go live application support and maintenance
• Kick off calls with database warehouse system Epsilon to analyze the inbound interfaces, outbound interfaces, field mappings which are implemented using Data loader CLI. Understand the data that flowed during different systems
• Coordinated documentation deliverables

Confidential, Atlanta, GA

Technical lead and onsite consultant

Technology: SFDC, APEX, Data Loader, Visual Force, Workflows, Eclipse IDE, JavaScript, jQuery, integration

Responsibilities:

• Gathering all required information of existing implementation documents, roadmap of the project and understanding flow of business, as main challenge is to accommodate these new enhancements or bug fixings in existing system without any impact and issues
• Responsible for the analysis of business requirements and proposal of optimized solutions using industry best practice to improve functionality of fields service and Call Center applications
• Involved in end to end development of data upload and download modules by using latest Salesforce features which helped to improve end user experience, system performance and driven the mobility
• Worked on multilingual implementation of application for different regions
• Built a pilot Canvas app, which is used to access 3rd party application into the Salesforce which helps user to stay connected and send updates to that system from a single interface
• Involved in designing complex UI components.
• Developed a one click upload tool to automate the process of loading customer refunding information into system.
• Involved in code review and test case reviews
• Coordination of deployment and timely delivery
• Involved in UAT support and Go live application support and maintenance
• Analyzed the Inbound interfaces, outbound interfaces, field mappings with SAP system which are implemented using web methods.

Confidential

Data integration lead and Senior Salesforce developer

Technology: SFDC, APEX, Data Loader, Visual Force, Workflows, Eclipse IDE, JavaScript, jQuery

Responsibilities:

• Requirement analysis and gap analysis
• Developing Apex classes and Visual force pages
• Involved in designing complex UI components.
• Created roles and built the role hierarchy, handled metadata deployment.
• Code review and test case reviews.
• Always involved in troubleshooting of the technical problem
• Coordinate between onsite/offshore team and provided support during testing & production deployment phases.
• Interface design and set up using data loader CLI on the FTP Server
• End to end involved in data migration and automation of the same using CLI. Handled multiple region data migration and extraction.

Confidential

Data integration lead and Senior Salesforce developer

Technology: SFDC, APEX, Data Loader, Visual Force, Workflows, Eclipse IDE, JavaScript, jQuery

Responsibilities:

• Involved in Deployment and Metadata Migration for Confidential specific profiles and layouts and some components.
• Involved in data migration activities.
• Troubleshooting of the technical issues.
• Coordinate between onsite/offshore team and provided support during testing & production deployment phases. Inserted/Updated users using data Loader. Etc...
• Involved in SIT Support, Onsite calls for day to day issues
• Handled metadata deployment
• Involved in designing complex UI components