PROFESSIONAL SUMMARY:

• Over 8 years of IT experience in various roles and domains. 5 years of experience as a Salesforce Developer, Administrator and Business Analyst.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi - tier, web-based, and portals based object oriented enterprise applications.
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in SalesForce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Experienced in SalesForce.com Apex classes, Apex triggers Integration, Visual force pages, force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience in using Salesforce.com Administration and Creating Roles, Profiles and Integration of custom and commerce activities with Salesforce web services.
• Extensive experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code, S-Controls and visual force pages.
• Extensive experience in designing of custom objects, custom fields, role based page layouts, Workflow Alerts and Actions, and Approval  Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Used Force.com Web services API for implementing web services in the application for access to data from different users.
• Experience with data migration and updates through Data Loader in Salesforce.com.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experienced in working closely with Business & Support Units and have expertise in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test Driven Development.
• Excellent experience in using Oracle 10g/11g, SQL Server (2000,2005,2008) and SQL databases and familiar with stored procedures, Triggers and Functions using PL/SQL.
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML and other Integration Tools.
• Experience in middleware technologies - XML, XPath and Client side technologies like AJAX, Java Script 1.2/1.8, and CSS.
• Strong knowledge of sales, marketing, service and support automation.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Versatile team player with excellent analytical, presentation and inter-personal skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Web Services, Visual Force Pages/Components, Analytic Snapshots, Case Management Automation, AJAX, Workflow & Approvals, Dashboards, Cast Iron Systems, Analytic Snapshots, Custom Objects, SOQL, SOSL, Visual Force Pages / Components, S-Controls.

ETL/Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Informatica On Demand, Force.com Data Loader, Connect for Outlook, Force.com Explorer and Force.com Workbench

Programming: Java, C, C++, HTML, DHTML, XML, Perl

Data Analysis: Excel 2010, SAS Enterprise Miner, SAS SQL

Databases: Microsoft SQL Server 2000/2005/ 2008 , MS Access, Oracle 8i/ 9i/ 10g/ 11g and MySQL

Web Design Tools: Visual Studio 2008/2005/2003 , Adobe Photoshop, Dreamweaver, MS Office.

Net Networking: TCP/IP, Firewalls, Network Programming

Operating Systems: Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008 , Linux, Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Sr. Salesforce Developer

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visual force, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality.
• Conducted JAD sessions with the management, different 3rd party vendors, users, and commercial and other stakeholders for open and pending issues to develop specifications.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Used Data migration tools and de-duplication.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Confidential, Rochester, NY

Sr. Salesforce Developer

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP .

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Involved in scheduling meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Integrated the Web Services for extracting the data from external systems.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential, Orlando, FL

Salesforce Developer

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script, Oracle 11g, Windows XP

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) in response to business needs.
• Involved in creation of custom fields, field dependencies, tabs, applications, home page components.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in implementing Aggregate Spend Management System in Salesforce.com to keep track of sales representative’s promotional activities and expenditures.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce and controlled the content in these templates using Components and controller class.
• Created reports and dashboards.
• Integrated the Web Services for extracting the data from external systems.
• Created the SIT test plans and involved in SIT testing and coordinated for UAT testing.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Extracted the Data from the external tool to Salesforce.com Application using Calix customized tool.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Confidential, Thousand Oaks, CA

Salesforce Developer

Environment: Salesforce, Visualforce, MS Visio, Apex Data Loader, CastIron, Microsoft Excel, MS Project, Rational Clearcase, UML, SQL, Quality Center.

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Customized Salesforce CRM beyond native functionality with VisualForce and Apex code according the requirements.
• Developed Test classes and maintained the proper code coverage to deploy in to the production boxes.
• Created custom controllers and controller extensions while developing VisualForce pages.
• Developed the Apex Triggers to ensure the correct data entries in to the system.
• Developed Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Migrated application from one environment to other using force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.
• Deployed the code from Sandbox to Production using Eclipse.
• Designed and maintained different environments, included Development, Test, UAT and Production.
• Force.com Migration tool has been used for migrating code, and customizations from one environment to another environment.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
• Data migration and updates through the Apex Data Loader in Sales force.com.
• Analysed and converted business workflows to salesforce workflows and assigned workflow alerts.
• Coordinate with the test team and provide the application flow demo before the test team start the System Testing.

Confidential, Parsippany, NJ

Salesforce Developer

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script, Windows XP. 

Responsibilities:

• Worked on translating and documentation of business requirements into functional requirements.
• Involved in Solution Packages of the Integration by interacting with team members and splitting out with many possible solution for use cases.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created and deployed Custom Reports and Dashboards for sales orders, Sales Invoices, Customer Ledger etc.
• Developed Custom Objects, Custom reports and configured the Analytical Snapshots to dump the data on a regular basis for the sales performance and lead generation statics.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Used SOQL to select the data from platform database.
• Created Custom Buttons and links to mass update and mass delete the records and invoke Visualforce pages as per requirements.
• Worked with Salesforce.com technical support team on a regular basis to resolve issues.

Confidential

Java Developer

Environment: Java, DOM, SAX, XML, JUnit, Star Team, SQL Server, Oracle, CSS, HTML, Java Script.

Responsibilities:

• Part of the technical team in the development of Model View Controller (MVC) Model architecture to handle configuration, database connectivity, and template management allowing the developer to focus on application-specific business logic.
• Participated in data base design and writing complex queries to read the data from MS SQL Server.
• Implemented the APIs to read the data from DB and create the XML file and put it into the task pool.
• Developed JavaBeans that are used by various modules of the application.
• Developed front-end using HTML and performed validations using Java Script.
• Designed and Developed the UI screens using JSP and JSTL.
• Developed and written test cases for Borrower Module using Java.
• User Interface design for different Module using struts tiles.
• Developed Action items (Automated and Manual Action Items) feature using Servlets.
• Developed Several Stored Procedures/ Triggers for Automated Action Items to integrate with Default Tracking module.
• Used CVS for Source Control and Version Management.
• Wrote the code for the new and existing programs as per coding standards.
• Communicated with the testing team in writing test plans and test cases and execution of test cases.