SUMMARY:

• Account executive and Six Sigma / BPM professional with 15 years’ experience.
• Expertise in Project Management, Business Process Design, and Operations Management.
• Proven ability to monitor workflows and Resource task flows, utilize Change Management, Quality Assurance Methodologies and Total Quality Management.
• Demonstrated skill in Six Sigma, AGILE, Waterfall, ITIL, Lean Management, BPM, and in facilitating and planning training workshops.

TECHNICAL SKILLS:

• Pivot Tables
•  ARIS
•  Gantt Charts
•  Flow Charts using Visio
•  Excel
•  E - commerce
• SAP
•  SharePoint
•  MSP
•  Remedy Change-Point
•  ERP
•  Telelogic Doors
•  CRM
•  PERT
•  Clarity.

PROFESSIONAL EXPERIENCE:

Business Process Architect

Confidential

Responsibilities:

• Worked on Aligning Southwest Airlines biggest spend Fuel Management Solutions in aligning their business processes with their Enterprise Architecture Hierarchy as recommended by APQC.
• Creating business architecture models demonstrating how products, operations and systems interoperate within the organization.
• Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
• Develop and drive the standards, development processes, systems architecture, and design patterns to support IT and business solutions.
• Collaborate with business users and stakeholders through design and implementation, including needs analysis and system requirements

Project Manager-Consultant

Confidential, Texas

Responsibilities:

• day-to-day tactical duties for a highly complex E-commerce TECHNICAL program.
• Provide strong oversight to deliver consistency and quality in compliance work with the Digital Experience department.
• Lead the innovation and continuous improvement of internal control framework, including the integration of multiple governance and compliance requirements.
• Responsible for the administrative/operational leadership of a project within the program guidelines set by Senior Leadership and feedback form AT&T Internal and External Business customers.
• Monitored projects to ensure work scope, schedule, and budget are well defined and maintained
• Provides the coordination between Managers, Legal, Marketing IT Supervisors, Communication Directors to ensure all necessary reviews and approvals were received.
• Workflow management, managing projects, making adjustments and analyzing the data to make recommendations for improvement according to the needs of the business.

Project Manager

Confidential, Dallas, Texas

Responsibilities:

• Develop implementation plans for a new software platform. Develop methods for monitoring project progress. Provide analytical support in synthesizing and reporting results.
• Experience managing outsourced software vendors and establishing that the vendors adhere to contractual stipulations and obligations to the firm, including established Service Language Agreements and other contractual performance metrics.  
• Establish schedules and priorities. Prepare and deliver status reporting in areas such as metrics, resource tracking, unit progress, issue tracking, FHFA compliance and staff meetings.
• Lead the innovation and continuous improvement of internal control framework, including the integration of multiple governance and compliance requirements .
• Manage key internal and external relationships. Identify and resolve project issues, interdependencies, and conflicts. Ensure positive outcomes.
• Develop, implement and document procedures. Adhere to corporate and business unit standards and procedures. Obtain required approvals.
• Develop, implement and share best practices and tools in areas such as technology development, project management, risk management, change management, document retention and post-implementation review.
• Ensure the project adhere through strategic, governance and project completion phase as set forth through the PMO framework model.

Project Manager/ Business Process Designer

Confidential, Dallas, Texas

Responsibilities:

• Integrated best practices with process design to ensure continuous process improvement.
• Documented SOP’s and Business Process documents using Visio and ARIS
• Applied business redesign concepts, practices and DFSS tools.
• Documented business processes and dependencies within the Home Loans and Risk department.
• Assisted SME’s with revising and creating policies and procedures
• Implemented Business Process Management approach to improve business processes across various workflow streams.
• Worked with SME’s and Process Owner’s to identify Key Control Points within a business process and developed control plans to meditate possible revenue, reputational, and organizational risk.

Business Process Analyst- Consultant

Confidential, St. Louis, Missouri

Responsibilities:

• Participated in workshops to further define the needs, and expectations, determined what was in scope and out of scope.
• Demonstrated Leadership and Collaboration abilities
• Created a summary checklist of investigator responsibilities pertinent to data and document management in accordance with Good Clinical Practice (GCP) Guidance.
• Skilled in problem solving, including the ability to motivate, negotiate and influence.
• Knowledge of FDA Pharmaceutical Guidelines and Governance Compliance Requirements.
• Worked with SOP Owners to define a plan of action to accomplish desired goals, Finalized KPI, Milestones, and Schedule.
• Implemented the Action plan
• Used Microsoft Visio to create process maps for new or existing SOPs
• Documented and Recorded Status of objectives.
• Utilized the Business Process Management Approach to Proactively Manage and Improve Business Processes with an End-to-End Perspective.
• Utilized Business Process Management to Identify CTQ (Critical to Quality) Metrics and used KPI’s and Data Collection Plans to accurately measure them.
• Utilized ARIS, a Business Process Management Modeling tools to Conduct Process Simulations to Determine Best Process Alternatives
• Provided a weekly status reports to PSC (Project Advance Steering Committee), Executives, SOP Owners, Project Managers and other team members.

Business Process Analyst

Confidential, Fort Worth, Texas

Responsibilities:

• Creating process maps using Visio to reflect the organizations current state and future state.
• Conducted Time Studies, worked closely with the PMO Office, SME’s and Department
• Managers as a Subject Matter Expert to determine Best Practices and opportunities for utilization of Lean Management Methodologies.

Data Analyst / Project Manager -Consultant

Confidential, St. Louis, Missouri

• Responsibilities include managing day-to-day operational aspects of a project and scope, data comparison and analysis. Limited exposure to creating the project budget.
• Worked with the team of Project Managers to develop a Charter, scope and schedule for the project.
• Tracked and monitored the workflow and resource task and flow of the project in Microsoft Project.
• Worked with the Information Technology Team to ensure requirements are compatible with specifications of enhancement of the ERP Application.
• Lead a team that supported the implementation of Cerner Integrated Health Solution platform
• Participated in the review and gathering of business and functional requirements.
• Perform complex data analysis in support of customer request, developing useful and insightful Excel spreadsheets for better interpretation of workflow. Organized, documented and maintained data files.
• Used applications and analytical tools, charts, workflow, diagrams and Visio to evaluate data quality, flow, applications and functions.
• Used Clarity Resource Application System to charge time and assign tasks to team members.
• Used Remedy to interface with the existing applications for testing, change request, change control, response to Help Desk issues, and to monitor the project schedule.
• Used Microsoft Access to run queries against databases for data analysis.

Business Analyst - Consultant

Confidential, St. Louis, Missouri

• Worked with an assigned Customer Account Specialist and assisted in the reconciliation of GPOS data using SAP, Diagrams, and Excel.
• Responsible for resolving errors and recommended a plan of action to prevent future occurrences.
• Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
• Participated in the review of business and functional requirements.
• Analyzed business problems and opportunities in the context of the requirements and recommended solutions that enabled the organization to achieve its goals, using Excel, flow charts, Gantt charts and SAP.
• Identified trends or training gaps in GPOS reporting using Excel, diagrams, and flowcharts.
• Introduced and implemented the Lean Management Methodology to second tier management and employees.
• Gathered requirements from Business Units for the System Enhancement of the GPOS Application.
• Assisted in establishing best practices in error cleansing methods to improve GPOS data collection/ reconciliation efforts.
• Reviewed Sales Reporting Central files before they were submitted.

Customer Revenue Analyst - Employee

Confidential, St. Louis, Missouri

• Reduced overall open deductions, minimizing 120 day delinquencies.
• Recognized and reported trending on accounts creating a positive or negative impact on opportunity for growth in sales, relationships or deductions.
• Used SAP for order management, deduction tracking, accounts payable and receivable, vendor and customer account portfolio, and inventory lookup.
• Corresponded internally using Outlook, video conferencing, PowerPoint, Excel spreadsheets and other communication tools with teams and departments ensuring accuracy, clear communication and quick resolution to issues on customers’ accounts.
• Identified opportunities for Lean management and Six Sigma Methodologies to be utilized.
• Resolved customer disputes and provided backup documentation.
• Participated in Kaizen events to address business process problems and implemented new processes to achieve desired results.

Accounting Clerk/Safety Coordinator

Confidential, St. Louis, Missouri

• Responsible for accounts payable/receivable, inventory control, stock receiving, including all aspects of accounting, safety training of employees, and employee diversity training.
• Ensured facility meets OSHA requirements.
• Responsible for general ledgers, invoicing, reconciliation of customer disputes.
• Collected past due accounts.
• Forecasted projected monthly sales, schedule appointments, research problem accounts.
• Minimized bad debt losses by managing accounts receivable risk exposure.
• Facilitated continuous improvement by having a thorough understanding of department objectives, systems, policies and procedures.
• Reviewed orders on credit hold and released as warranted based on relationship with customer, evaluation of available financial, and credit information.

Business Analyst

Confidential, St. Louis, Missouri

• Participated in various Six Sigma Process Improvement projects. Involvement led to eligibility for Black Belt Certification. Utilized all tools relevant to process improvement such as Gantt charts, flow charts, Minitab, Mega Stat, Root Cause Analysis, TQM, process mapping, DFSS, DMAIC, PERT technique, and Lean.
• Responsible for reporting and verifying account information to Credit Bureaus such as Trans Union, Experian, and Equifax.
• Responsible for responding to customers’ written disputes.
• Updated all information on Borrower's Accounts. Directly contacted Credit Bureaus in reference to updates of Borrower's payment history, using SAP.
• Proficient in Microsoft Word, Excel, SAP, ADVS and AUD systems.
• Familiar with the AS400 sessions, Windows 97, and NT.
• Continued to fulfill Sr. Account Rep. duties shown below, as positions merged