SUMMARY:

• Having 7+ years of IT experience with Salesforce Administrator, Salesforce Development, Architect, Integration, Testing, and Cloud Implementation and have 3 Year of Application Software developments and designing on JAVA.
• Experience on Configuration, Implementation, Integration and Support of Salesforce CRM, and SalesForce applications based on Apex, Lightning and Apttus.
• Experience with SalesForce Lightning in using JavaScript for Client - side controller and helper controller, CSS, JSON in Lightning Framework. Lead Experience to customizing Apttus CLM for the Sales Operations.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce.
• Created lightning component pages using aura framework, also involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components.
• Expertise at developing applications using Content Management Systems(CMS), ServiceNow, OIM, Access and Identity management (IAM), SharePoint and information Security to support and in corporate complex requirements for Data Mapping and Data prioritization.
• Experience working across various SFDC implementations covering Sales Cloud, Servic e Cloud, Call center, Chatter & App-exchange applications.
• Designed, Implemented and deployed the Custom objects, Page layouts, VF pages, Custom tabs, and Components, to suit to the needs of the application.
• Implemented and configured Apttus CLM into the Salesforce.com platform, worked with configurations in Sales cloud. Experience in working on Sales Cloud as well as Service Cloud.
• Responsible to Set up Salesforce Console functionality and navigation in Apttus CPQ and DOA on the Salesforce.com platform assisting with UAT.
• Technical Lead for Integration and development activities on Apttus CLM. Performed Apttus CLM related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL .
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience with SalesForce Customization, Security Access, creating profiles, roles, users, page layouts, email services. Knowledge of AWS and Azure administration.
• Coordinate data integrations including ERP, Pardot, Transera CTI, Rollup Helper, DeDupe, Data.com and other lead generating application through Jitterbit, Data loader and Scribe.
• Experienced in integration of SFDC and Pardot with external applications by using Web Services API, Metadata API, REST, SOAP, and IBM WebSphere.
• I Responsible for infrastructure build for production capacity and new services rollout. I also responsible for DevOps support to our Service Engineers and the R&D teams.
• Proficient in Data Migration from Traditional Applications to SalesForce Using Data Loader Utility and Informatica on Demand.
• Experience with Testing and Bug tracking with JIRA bug tracking tool and Involved with the Testing team to Check and manage the Bug reports and test reports.
• Played as a key team player in analysis, design, implementation (customization), maintenance of Remedy applications.
• Worked as a developer with team of DevOps engineer for infrastructure support on AWS cloud. Creating cloud formation scripts for hosting software on AWS cloud with DevOps. Automating the installation of software’s through power shell scripts.
• Good knowledge in CI (Continuous Integration), CD (Continuous deliver) models and practices and Experience in a CI/CD tool chain. Good working knowledge of Ant for project build/test/deployment.
• Integrated Salesforce.com with various legacy systems and in house applications using the Force.com SOAP and REST based web services API.
• Experience working with JAVA, J2EE, JDBC, ODBC, AJAX, Java Beans, EJB, Servlets, MS SQL Server.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and REST, SOAP.
• Expertise in debugging and optimizing SalesForce with recursive AWS IDE Instances for clients utilizing GitHub and Amazon for stability.
• I played various roles like product owner, lead functional consultant in Implementation, leading support team and managing team onshore and offshore. I am well versed with agile as well as waterfall model.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

CRM: Salesforce, SFDC.

SalesForce Technologies: Lightning, CRM, CPQ Apex, SteelBrick CPQ, Apttus (CLM, ABO), Visual force, SOQL, SOSL, SDLC, Pardot, Veeva, FUSE, Email template, formula, Validation rules, Apex Trigger, ServiceNow, Remedyforce, App exchange, Agile, Eclipse, SalesForce.com Force.com IDE, Web Services, Azure.

Salesforce Cloud: Service Cloud, Sales Cloud, Salesforce (Service Cloud, Sales Cloud, Marketing Cloud), Microsoft Azure, Amazon EC2.

Tools: Eclipse IDE, Apex data loader, BI Tools: OBIEE 10/11 g, ETL, Iseries, SVN.

Languages: Java, C, C++

J2EE Technologies: JSP2.0, JSF, JNDI, Servlets, JDBC, EJB, Java Beans, AWT, Swings, Spring.

Database: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2,MySQL, MS Access 2007/2000

Version Control Tools: VSS, CVS, WinCVS, Rational ClearCase, Subversion

Load Testing/ Defect Tracking Tools: Load Runner, Jitterbit, Test Director, Jira Bug Tracking, Scrum, Ant, Jenkins.

Web Technologies: HTML, DHTML, HTML-5, CSS, JavaScript, AJAX.

Web Services: IAM, REST/SOAP, WSDL, XML

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003, REDHAT

PROFESSIONAL EXPERIENCE:

Salesforce Developer /Administrator

Confidential, Austin, TX

Responsibilities:

• Played a Tech Lead role on projects to ensure the project will be delivered on time, working with and building solutions around Salesforce.
• Communicated directly with clients to assess business needs, gather requirements, and ensure a positive customer experience.
• Architected and developed custom applications for clients on the Force.com platform using declarative and code-based solutions.
• Technical Lead for Integration and development activities on Apttus CLM. Performed Apttus CLM related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Worked on Agreement creation, Amendments and Renewal in Salesforce using Apttus CLM Suite.
• Lead on Apttus and SteelBrick, Developed POC's in Apttus CLM and SteelBrick. Daily coordination with different Developer teams Devops, Informatica.
• Successfully migrated from Salesforce classic to Lightening. Developed Lightening components and wrote Apex controller code to perform the functionality of an event and to take help data from the handler.
• Developed mobile (Salesforce1), desktop and lightning compatible Visualforce pages using bootstrap, JQuery and Remote Action to invoke web services and display the retrieved information from third party tools like Empower and Money Guide Pro.
• Utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce.
• Analyzed Visualforce pages and made changes to work efficiently in both classic and lightning mode.
• Experience in using JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework.
• Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement.
• Used Salesforce1 simulator during the development to test the lightning functionality on the lightning component with Ajax toolkit. Created Apex methods for the Lightning controller to perform DML operations.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Analyze, design, and implement business critical solutions in Salesforce and integrate with existing enterprise systems within an established Scrum/Agile based development team.
• Extensive exposure to different Software Development Life Cycle (SDLC) methodologies including Agile.
• Configure Salesforce utilizing Apex programming, and develop integration processes using the Salesforce Web Services API.
• Coordinate data integrations including ERP, Pardot, Transera CTI, Rollup Helper, DeDupe, Data.com and other lead generating application through Jitterbit, Data loader and Scribe.
• Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality.
• I worked on Remedy Report for Crystal Report to format the report and publish them in Business Objects and also administrate BO.
• Creating Help Desk and Technical support tickets in BMC Remedyforce.
• Created an administration guide and customer-specific user guides for customized Remedyforce application.
• Created SteelBrick CPQ Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Provide Salesforce Administration expertise and support for Global and Franchise Sales organizations.
• As Project Lead, advice team regarding software development best practices, coding standards, code reviews, source control management, build processes, and testing.
• Responsible to architecture and building of solutions for cloud migrations, and the establishment of automated, governed managed services solutions.
• Develop solution proposals for cloud services opportunities from identifying customers, proposal generation and delivery.
• Involved in integrating Salesforce with other in house data bases using Informatica cloud.
• Knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Involved with the Development of wide IT transformation & cloud strategy with cloud roadmap and cloud assessment.
• Included the use of Azure Active Directory Authentication Library with the Azure App Service for the authentication needs of the application and setting the authorization abilities on the mobile user.
• Maintained Customer and Partner community sites that were built from Visualforce pages, apex and using CSS.
• As a SFDC DevOps Engineer in the Infrastructure Engineering organization, I worked with dynamic team focusing on building and maintaining an enterprise level, cloud computing infrastructure.
• Configure Salesforce utilizing Apex programming, and develop integration processes using the Salesforce Web Services API. Developed Apex code to exchange data from several systems and update Salesforce.
• Extensively worked on Jenkins by installing, configuring and maintaining for the purpose of Continuous integration (CI)/ Continuous deliver ( CD). For End to End automation for all build and deployments.
• Implemented Automated execution of tests With Git Hub (nightly and need based) using ANT and Jenkins.
• Lead a team of 3 offshore team members to Setting up Apttus Approval Processes.
• Created Visual Force Pages and Apex Classes. Created APEX triggers for data manipulation based on business requirements.
• I responsible to creating test plans and test cases, guiding testers through test execution, monitoring testing processes, evaluating test results with ServiceNow.
• Developed Ant scripts to build and deploy the app on Weblogic Application Server and XRE Application Server.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.

Environment: Salesforce.com, Azure, Lightning, IAM, SteelBrick, Veeva, ServiceNow, DynamoDB, Pardot, Apttus CLM, CPQ, Scrum, Visual force, DevOps, Aura Framework, Ant, Remedyforce, Jenkins, Jira Bug Tracking Tool, REST, SOAP, Jitterbit, Agile, AJAX, Triggers, SVN, Git Hub, AWS, Jboss Fuse, Eclipse, SOSL, Rules, Apex, Data loader, SOQL.

Salesforce Developer/ Administrator

Confidential, Paton, IA

Responsibilities:

• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform with big team.
• Experience in SFDC development using Apex Classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, Customer and Partner Portals.
• Porting old Visual Force code to a nice looking Bootstrap HTML5 and jQuery Front End.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Performed tier 2 and 3 incident management, troubleshoot and resolved customer technical issues using Salesforce/BMC Remedyforce ticketing system.
• Created and maintained the service catalog within Remedyforce and Sets up useful links within Self Service and Remedyforce.
• Customized Apttus CLM layouts for Standard/Custom objects and assigned Record Types.
• Performed Apttus CLM related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Worked on configuring Jenkins to achieve Continuous integration (CI)/ Continuous deliver ( CD).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Perform various cloud application assessments to identify workloads fit for the cloud and create migration plans.
• I applied a wide variety of concepts, practices and procedures of service delivery engineering, and resolved a wide range of issues in creative ways.
• Work very closely with Service Engineers to provide build and DevOps support to the new micro services..
• Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Market solutions of IBM and partners to both new accounts and installed base customers including Linux and HPC cloud infrastructure, Cloud Security, PaaS and SaaS, managed services both using IBM and partner resources, selling services of cloud advisors for customer cloud strategy and applications.
• Improve SaaS Devops monitoring system using data analytics and visualization tools converted existing public-facing web pages for compatibility with the Salesforce customer community and reduce data entry for logged in users.
• Complete Extend build process is developed and maintained using ANT.
• Used bootstrap and CSS to design the customer community with a similar look and feel to the public facing company website.
• Used Git Hub, Jenkins for code migration from Personal Sandbox to Dev and used ANT tool to migrate from Dev to QA.
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.com API, APEX, Visualforce, price configuration tools and integrating apex applications.
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.

Environment: Saleforce.com platform, Devops, Visual Force Pages, Jbose, Apttus CLM, Iseries, Apex, Data Loader, SOQL, Reports, Veeva, TIBCO Custom Tabs, Aura Framework, VF pages, Ant, Jira, AJAX, Email Services, Ant, Security Controls, Sandbox data loading, SAP, Jenkins, Remedyforce, Git hub, Eclipse, SVN, REST, SOAP,Amazon Web Services (IAM, EC2, S3, DynamoDB, VPC, Route 53).

Salesforce Administrator

Confidential, SAN JOSE, CA

Responsibilitie:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Manage the change control process and “Change Management” Committee if appropriate.
• Manage all processes that impact / relate to Salesforce.com. Handle on going customization/ alteration of Salesforce.com.
• Manage new releases of SFDC and efficiently roll out new features.
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
• Designing and implementing Processes in the Salesforce in the approach of completely elimination our old system XTOOLS.
• Integrating Salesforce.com software with 3rd party solutions like DP and ODS(Products of cars.com)
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for setting up web service integrations, Worked with Web Services (REST API's).
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Extensively worked in developing ETL program for supporting Data Extraction, transformations and loading using Informatica Power Center.
• Customized agile methodology in a service based, reverse mortgage specialized for seniors.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Environment: Saleforce.com platform, Apex Language,Agile, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML5, Java Script, SVN, Cloud Services, Workflow & Approvals, Reports, Eclipse, Windows XP.

Java/J2EE Developer

Confidential

Responsibilities:

• Worked with J2EE Design Patterns such as Model View Controller, Singleton, Business Delegate, Session Facade, Service Locator pattern for locating the EJB classes which will locate Data Access Objects based on the request key supplied from Request Processing classes.
• Responsible for development of build scripts for compilation, generation and deployment of application archive files to Web logic using ANT.
• Designed and developed user interface (UI) using JSP, JSP Tag Libraries (JSTL), Core Java, Custom Tag Libs, Java Script, XML and HTML.
• Responsible for designing XML, XSD, XSLT using Altova XML tool.
• Involved in full Software Development Life Cycle (SDLC). Designed and created Use Cases, Class diagrams and Sequence diagrams using Microsoft Visio.
• Responsible for unit testing, integration testing and user acceptance testing.
• Tested and validated the application on different testing environments.
• Developed JSP pages with MVC architecture using Spring MVC, Servlets and Simple tags.
• Set up Weblogic Application server and used Ant tool to build the application and deploy the application in Web sphere.
• Tested the entire system according to the Test Cases using Junit.
• Used Test-Driven Development with SCRUM Agile methodology.
• Developed JSP pages with MVC architecture using Spring MVC, Servlets and Simple tags.
• Tested and validated the application on different testing environments.

Environment: JSP, Servlets, SQL, HTML, XML, Ajax,Ant, JSON Log4J, Junit, Spring 2.5, Spring MVC, Spring Web Flow, Hibernate 2.1, JBoss 5.1, Eclipse 3.1, MySQL 5.1, AJAX, Ant. JAVA 1.5, J2EE, JSP 1.2, Servlets 2.4, HTML/DHTML, Java Script, Apache Tomcat 5.0, Eclipse, Edit Plus, JDBC 2.0 Oracle 9i, Jasper Reports.

Java/J2EE Developer

Confidential

Responsibilities:

• Developed the web interface using MVC design pattern with Struts framework.
• Designed and implemented most of the Java related portions of the application including EJBs for encapsulating business logic.
• Developed server side utilities using J2EE technologies Servlets, JSP, JDBC using JDeveloper.
• Developed the JSP’s using the struts framework tag libraries.
• Developed the WORKFLOW concept using the struts framework to avoid the back button problems.
• Maintained the struts Config files, tiles definition files and web.xml.
• Developed and executed the business validation logic in form beans.
• The framework involves struts framework, which internally uses the J2EE design patterns.
• Developed the Servlets, beans for the application. Preparation of Test Plans.
• Involved in the application development and unit testing.
• Responsible for design and architecture of the project by using MVC Struts frame work.

Environment: Core Java, JSP, JSF, JBose Servlets, XML, XSLT, HTML, CSS, AJAX, JavaScript, JUnit, Python, UML, Microsoft Vision, SQL Server, Eclipse, Oracle.