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Resume

Business Administrator Systems, EngineeR

SUMMARY:

  • More than 15 years of experience in information technology.
  • Strong background in user training and support documentation.
  • Proficient in Microsoft Unified Communications Technologies (Skype For Business, Lync 2010;Lync 2013 OCS 2007; Exchange 2007, 2010, 2013), Office 365, Windows Mobile BES, MS operating systems 2008R2, Server 2012, hardware and software.

EXPERIENCE:

Confidential

Business Administrator/Systems Engineer

Responsibilities:

  • Documented the process for the build of the Lync 2013 servers and mentored other teammates on the processes.
  • Participated in the processes related to the decommission of the Lync 2010 environment.
  • Participated in the planning and execution of removing the Edge servers from the domain and move them into the DMZ with No customer impact
  • Worked with customers to resolve matters related to Box storage.
  • Heavy interaction with Microsoft regarding Lync/Skype for business.
  • Assisted overseas teams with messaging related issues.
  • Migrated users to PayPal’s Office 365 Tennant with no impact.
  • Worked on the E5 Licensing initiative regarding enterprise voice and documented the process.
  • Documented the process to migrate from Lync 2013 to Skype for Business.
  • Documented and implemented Skype For Business on the production environment in the US.
  • Implemented Skype For Business on the production environment in the US and overseas.
  • Part of a team that implemented Survivable Branch Appliance (Audiocodes) with Lync Server 2013
  • Provided tier 3 support for Exchange 2010 and 2013.
  • Mentored fellow peers on all aspects of the messaging environment and held weekly cross - training meetings.
  • Heavy interaction with Project managers and end users alike to resolve any issues related to messaging.
  • Assisted with all engineering of the on premises and cloud Exchange environments.
  • Point of contact for the adoption and support of Slack.
  • Provided cross-training for other teams with regards to Slack.
  • Strong knowledge of Amazon Web Services.
  • Worked on various projects related to anti-spam, DLP and encryption utilizing Cisco Iron Ports.

Confidential

Server Specialist Engineer/Software Developer

Responsibilities:

  • Documented the process for the build of the Lync 2013 servers and mentored other teammates on the processes.
  • Built Lync 2013 servers that included Edge, Front End, Mediation and Director servers in various data centers according to standards.
  • Translated business requirement for using reverse proxy servers (IIS/ARR) in order to replace the current TMG servers.
  • Built all of the reverse proxy servers (IIS/ARR) that replaced TMG.
  • Scripted the process for adding the may subdomains and their settings into IIS/ARR using PowerShell.
  • Participated in the processes related to the de-commission of the Lync 2010 environment.
  • Attended weekly meetings with Microsoft to discuss any issues that we might have during our Lync 2013 deployment.

Confidential

Sr. Systems Engineer

Responsibilities:

  • Stabilized the Exchange 2010 infrastructure which consisted of 15 Exchange 2010 MB servers and 2 Exchange 2013 MB servers.
  • Worked with the backup team to correct issues with the backup product.
  • Stabilized the Exchange 2010 Unified Messaging environment.
  • Worked closely with the VMware/Storage team to standardize the server build process.
  • Built the exchange 2010 and 2013 lab environment
  • Responsible for patching of the entire messaging infrastructure.
  • Built all of the Lync 2013 servers.
  • Migrated all of the users off of Lync 2010 to Lync 2013 with no issues.
  • Educated end users as well as help desk personnel teams on the use of Lync features that included, IM, screen sharing and enterprise voice capabilities.
  • Setup federation with various companies including Microsoft and Skype.
  • Built the mail archiving platform for use in Exchange 2010 and 2013.
  • Worked on the team to for the planning and implementation of office 365.
  • Built a new Exchange 2007 CCR environment including Unified Messaging in a new data center. This was due to the fact that the current state of that environment was broken on many levels.
  • Migrated 1500 users to the new Exchange 2007 servers with no user impact.
  • Performed a cross forest migration for 800 users with zero customer impact.
  • Team lead for Anti-Spam control Forefront Online Protection.
  • Heavy interaction with the security team on policies and procedures regarding mail encryption and Data Loss Prevention (DLP).
  • Performed all activities under change control.
  • Worked very closely with the support team and end users of the advantages of using Lync.
  • Maintained day to day operations of the overall messaging environment.
  • Strong knowledge of server 2008 R2 and server 2012 and server 2012 R2.
  • Experience with both VMware and Hyper-V.
  • Mentored fellow peers on all aspects of the messaging environment and held weekly cross-training meetings.
  • Heavy interaction with Project managers and end users alike to resolve any issues related to messaging.
  • Strong interpersonal skills.
  • Achieved ITIL certification.

Confidential

Sr. Systems Engineer

Responsibilities:

  • Worked with various internal teams to deliver cloud based solutions (Office 365) to customers.
  • Technical liaison between existing customers and internal engineering teams.
  • Assisted with resolving any issues related to Customers with Non-hosted Exchange environments.
  • Daily interaction/coordination with other teams and end users.

Confidential

Architect

Responsibilities:

  • Translated business requirements into documented technical requirements.
  • Developed and maintained a detailed technical scope of work.
  • Designed and documented Lync 2010 installation guides and also provided customer training.
  • Implemented Lync 2010 server in the Saudi Arabia site which provided users local to that area to have their own Lync server.
  • Installed and configured Live Meeting.
  • Provided user training guides on how to use Live Meeting.
  • Assisted with the resolving of any issues related to Exchange 2010.
  • Coordinated with local site admins and successfully migrated all users local to Saudi Arabia to their Lync server with no user impact.
  • Built new Enterprise vault server in Saudi Arabia to replace aging hardware.
  • Provided 3rd level technical assistance with regards to the messaging environment and the Enterprise Vault environment.
  • Heavy interaction with Symantec on working through and resolving application related issues within Enterprise Vault.
  • Daily interaction/coordination with other teams and end users within Chevron Phillips Chemical.
  • Interacted with vendors regarding Lync enabled/related devices.
  • Worked on various remedy ticket assigned to the Data Management and Messaging team.
  • Provided backup support for current Messaging and Data Management employee activities.

Confidential

Server Team Lead

Responsibilities:

  • Architected and implemented Good as a corporate standard in the US and APAC; which allowed the corporate mobile devices (IOS; Android) to send/receive mail on an encrypted and secure platform.
  • Strong knowledge of BES server.
  • Participated in the planning; architecture and implementation of Exchange 2010.
  • Migrated all exchange 2003 users to the corporate Exchange 2010 clusters with no user impact.
  • Provided 3rd level support with other teams to resolve any issues that were related to either messaging or networking as well.
  • Worked with the SharePoint team for a resolution on Integration of public folders at First Data
  • Assisted with the planning and implementation of Exchange 2010.
  • Team Lead of EMEA Exchange migration from 2003 to 2007 and 2010 environments.
  • Interfaced with upper management to have retention policies enacted on the Exchange databases.
  • Full knowledge of DLP; PCI and HIPAA compliance levels.
  • Strong interaction with clients and vendors alike.
  • Strong knowledge of BMC remedy tool for various requests.
  • Full knowledge of CA Ticketing system for Change and various support requests.
  • Strong knowledge of Proof point and Iron mail.

Confidential

Messaging Architect

Responsibilities:

  • Identified current message delivery delays/latency that was caused by the blacklisting of Message One.
  • Coordinated daily status update calls with Message one to validate current service requests as well as any new requests that were initiated.
  • Documented processes related to the current and future messaging environment that included Exchange 2007/2010; Office communicator server 2007 R2 and Mail archiving for compliance reasons.
  • Team lead for Exchange 2003 migration to Exchange 2007 for 15 Operating Companies located throughout the U.S.
  • Implemented Cisco Iron Port as the Anti Spam solution in a clustered environment.
  • Interfaced with upper management to have retention policies enacted on the Exchange databases.
  • Standardized the size of the Exchange databases according to Microsoft best practices.
  • Migrated all exchange 2003 users to the corporate Exchange 2007 clusters with no user impact.
  • Provided 3rd level support with other teams to resolve any issues that were related to either messaging or networking as well.
  • Identified unsupported mobile devices that were syncing with Exchange and ran daily scripts to prevent further unauthorized devices.
  • Implemented RSA for our blackberry devices.
  • Integral member of Change Control Board that would approve/deny any changes that was happening in the environment.
  • Proposed and implemented OCS 2007 R2 as the IM standard.
  • Responsible for the Architecture of the overall Exchange environment.
  • Responsible for updated patch deployments that pertained to Exchange and BES
  • Servers.
  • Proposed and implemented mail encryption via the Iron Port device.
  • Interfaced with multiple teams for various projects.

Confidential

Sr. Technology Consultant

Responsibilities:

  • Translated business requirements into documented technical requirements.
  • Developed and maintained a detailed technical scope of work.
  • Achieved technical team alignment and agreement to move to next phase of each project.
  • Designed and documented Unified communications environments utilizing Exchange 2007 and Confidential 2007 R2; that were conducive to the clients’ specific needs and future growth.
  • Coordinated change activities; production certification, IT and Business Solutions notifications, for all projects.
  • Heavy client interaction from the beginning to the completion of each project.
  • Provided in depth technical documentation of current and future environments at completion of every project.
  • Strong knowledge of Microsoft Virtualization technology (VMWARE and HyperV); Exchange 2010; Active Directory; Server 2008; Exchange 2007; Unified Communications; DNS; SRV and External Certificate Authorities for UC Certificates.

Confidential

Messaging and Collaboration Specialist/Team lead

Responsibilities:

  • Identified current Exchange system issues that were caused by the Blacklisting of MEHS (Microsoft Exchange Hosted Services).
  • Identified the necessary hardware and software (Quest) for integrating the Basell mailboxes and Public Folders to our current Exchange environment.
  • Serves as one of the lead engineers of the current and the future Exchange infrastructure.
  • Identified the hardware (x64) needed for the Exchange 2007 project.
  • Responsible for the overall documentation which included the design of the current Exchange environment and also all other documentation.
  • Interfaced closely with the Active Directory Team and the foundation team regarding Exchange documentation.
  • Provided support for Messaging environment which spanned Us, Rotterdam, and Asia Pacific
  • Responsible for dramatically reducing the amount of tickets that were logged in the US from the European Help desk by forming weekly meetings as part of the process that was followed by both teams in resolving the cases quickly and effectively.
  • Worked with the Monitoring team to minimize unnecessary alerts on the Exchange servers.
  • Responsible for defining what Exchange related alerts would constitute a ticket and a Call out to the on call resource.
  • Worked with other teams to resolve any issues that were related to either messaging or networking as well
  • Monitoring of Queues in the Lyondell ticketing system (C-support) and maintaining a low ticket count at all times.
  • Heavy interaction between technical teams in various time zones and users as well for resolution of technical issues.
  • Collaboration with IT Production Certification (ITPC) regarding any additions, deletions and modifications to the Exchange and OCS environments
Confidential

Technical lead

Responsibilities:

  • Responsible for leading enhancement’s technical activities through the technical development process.
  • Adhering to the Quarterly Release process for scheduling and completing work.
  • Translating business requirements into documented technical requirements.
  • Developing and maintaining a detailed technical plan of work.
  • Coordinating technical activities with other IT groups; Security Technology, Security Information Control, Infrastructure, Operations, Desktop Support, Networking, Client Services, Administrative Services, and Production Certification.
  • Coordinating technical activities with Solution Lead and Developers.
  • Coordinating management of change activities; production certification, IT and Business Solutions notifications,
  • Ensuring completion of technical documentation deliverables.
  • Achieving technical team alignment and agreement to move to next phase of work; Propose, Assess, Define, Execute, Sustain.
  • Achieving technical team alignment and agreement to move through the landscape; DTI, Development, Staging, Production as applicable.
  • Escalating technical issues, resource limitations, and schedule changes to Technical Support Manager for review/resolution.
  • Identifying and communicating support and maintenance issues to Technical Support Manager during Sustain phase.
  • Tracking and communication to BS-TS Manager and Solution Lead on status of all enhancements assigned.
  • Responsible for all the documentation related to OCS 2007 which include (Application shutdown/Startup process, Application Installation for the Front End servers as well as the Edge servers, Disaster Recovery and Applications Technical Design)
  • Responsible for all testing of Antigen on Exchange servers
  • Created new Antigen templates that were utilized.
  • Responsible for all of the documentation regarding the installation and configuration of Forefront/Antigen on Exchange.

Confidential

Messaging Systems Specialist

Responsibilities:

  • Provided support for Messaging environment which spanned Us, Canada, Latin America and Asia Pacific
  • Proposed archiving tool for legal purposes.
  • Responsible for reducing the amount of failed backups by proposing and implementing new standards that were followed by the backup team.
  • Was the main point of contact for all messaging issues that affected the client
  • Was part of a team in building and implementing Exchange 2003 and 2007 servers.
  • Worked with other teams to resolve any issues that were related to either messaging or networking as well
  • Knowledge of Radix Help desk system.
  • Installed and configured Tivoli Backup solution on the 2003 Exchange servers
  • Was also responsible for the provisioning and support of Good Link devices for the users.
  • Heavy interaction with the client for communication that was sent to all the users regarding mailbox migrations.
  • Supported jabber environment that had 80000+ users around the world.
  • Managed a team of 5 engineers that were in different time zones.
  • Part of a team that was implementing Live Communication Server (LCS) to replace the jabber servers. The LCS servers were designed to handle 200,000+ users with no message delays.
  • Created image files for the LCS servers that reduced the server build times to 30 minutes instead of many hours.
  • Responsible for maintaining communication with the other Level2 and 3 teams around the world.
  • Implemented Procedures for incidents that included Incident reports and Message Incident Table that was housed on SharePoint. This was used by upper management on a daily basis.

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