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Senior Salesforce Developer/administrator Resume

Mclean, VA

SUMMARY:

  • Over 8 years of IT experienced certified Force.com Administrator/Developer with 5 years of experience in SFDC and 3 years as JAVA developer. General software development (web based & stand - alone), networking, client interaction, and administration.
  • Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, Data Analytic, testing, deployment and maintenance of standalone object oriented enterprise applications.
  • Experienced in implementation using Apex Language, Classes, Controllers & Triggers, Web Services, Visualforce Pages, Components, Tabs, Analytic Snapshots and Dashboards.
  • Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
  • Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
  • Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
  • Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language using cloud platform.
  • Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
  • Good understanding in Salesforce lightning UI, Governor Limits and data modelling.
  • Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Approval Workflow and Report generation.
  • Expertise in developing UI Components using Visualforce Pages, Visualforce components, Apex Controllers, HTML, DHTML, Java Script and CSS.
  • Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
  • Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
  • Experienced in using Excel to create Pivot tables, Vlookup functions and accessing multidimensional cubes from Excel.
  • Excellent knowledge in writing SOQL and SOSL queries.
  • Experience in using different data tools - Apex Data Loader, SOSL, SOQL Workbench, Import Wizard, SFDC Data Export, and Mass Delete etc.
  • Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility .
  • Hands on experience in creating and implementation of Role Hierarchies for system security design.
  • Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language
  • Have excellent knowledge in implementing Batch Apex, Schedule Jobs and scheduling reports and dashboards.
  • Have extensive experience in deploying code from Sandbox to Production using change sets and also using eclipse and ANT tools.
  • Expertise in design pattern methodologies implementation.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Salesforce and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Web Design Tools: JavaScript, XML, XSLT, HTML, XHTML, CSS, AJAX, SOAP, WSDL

Programming languages: C, C++, Apex, Java, Java Script, VB.Net, ASP.Net, SQL.

IDE / Other Tools: SVN IDE, Force.com IDE, Workbench, Force.com Explorer

Database: Oracle, MS Access, DB Visualizer, SQuirrel, SQL Server 2008, TOAD

Operating Systems: Microsoft Windows, Linux, UNIX, iSeries

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Senior Salesforce Developer/Administrator

Responsibilities:

  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Created Custom Objects and fields for transactional and contractual information.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Involved in deploying the AppExchange applications and integrating with third party applications.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Used field level security along with page layouts to manage access to certain fields.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Used Data loader to load the records on to the force.com platform.
  • Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
  • Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
  • Designed and developed Service cloud and integration.
  • Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.
  • Involved in Unit Testing, for the customizations and developments done during the project.
  • Conduct or delegate regular maintenance and backup to sustain application performance and functionality.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visualforce, Data loader, Sales Cloud, Service Cloud, Cast Iron, SOSL, SOQL, HTML, Workflows & Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, Atlanta GA

Salesforce Developer/ Administrator

Responsibilities:

  • Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the solution.
  • Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
  • Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
  • Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
  • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
  • Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
  • Performed Data Migration from home grown legacy system to Salesforce CRM.
  • Worked with Service Cloud and Sales Cloud Functionalities.
  • Deployed Salesforce.com CRM for Marketing, Sales and Support functions.
  • Made new feature enhancements on Service cloud console view and developed some Visualforce components.
  • Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
  • Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
  • Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
  • Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
  • Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
  • Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: s: Salesforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Data Migration, Service Cloud, Sales Cloud, Cast Iron, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

  • Interacted with business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Coordinated business process reviews meetings with multiple teams to establish standardized workflow processes.
  • Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on both custom and standard objects, Components, and Visualforce Pages.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
  • Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Customizing the existing Apex classes and Visualforce pages for better performance.
  • Creating Workflows for field updates, email- alerts and time-based workflows to accomplish the business requirements.
  • Created profiles and field level security to hide critical information on the profile users.
  • Used custom settings wherever possible to avoid SOQL queries.
  • Used SOAP web services and XML as data communication with external systems.
  • Created email-templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Developed complex Apex batches to clean up the offers data.
  • Used Change Sets for deployment to production.
  • Providing Support to Day-to-Day issues.

Environment: Force.com Platform, Eclipse 3.6, Apex, Visualforce, SOQL, JavaScript, JQuery, SOAP, RestApi, WSDL, XML, Force.com Data Loader.

Confidential

Salesforce Developer/Admin

Responsibilities:

  • Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
  • Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
  • Developed Apex triggers, Apex classes and test classes working around the governor limits.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Organized email templates and inbound emails using Visualforce for the clients and customers.
  • Composed various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
  • Written SOQL queries to fetch the data from Workbench and Explorer.
  • Provided support to ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
  • Used Dashboards to keep in track the percentage of sales.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex, Visualforce, Controller extensions, Data Loader, HTML, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Cast Iron, Eclipse IDE Plug-in, Sandbox, Test and Windows XP.

Confidential

Java Developer

Responsibilities:

  • Involved in converting the User requirements into software requirement specifications.
  • Developed Flow Charts, High and Low level design documents.
  • Developed various Unified Modeling Language (UML) diagrams as a part of the system design.
  • Worked with the team to design the system’s User Interface (GUI), Database and other structures.
  • Coded the system’s User Interface using the Java, Servlets, JSP, HTML, and Java Script.
  • Coded the request processing layer (controllers) using the Java and Servlets.
  • Coded the data access layer using the JDBC.
  • Developed stored procedures using PL/SQL and tested them using the java test programs before integrating them with the actual code.
  • Developed images required for the application using the macromedia fireworks tool.
  • Developed the database ER diagrams using the ER-Win tool.
  • Involved in developing the unit and integration test cases.
  • Participated in Unit Testing and System Testing.

Environment: Java, Servlets, Java Server Pages (JSP), JSTL, XML, XSL, JavaScript, HTML, DHTML, CSS, Oracle 9i, Toad, Apache Tomcat, Eclipse, Windows 2000, Linux.

Confidential

Java Developer

Responsibilities:

  • Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
  • Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
  • Responsible for Coding using JSP, Java Servers, Struts and XML.
  • Implemented Model View Control (MVC) architecture using Struts Framework.
  • Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
  • Responsible writing JSPs, Data Beans.
  • Involved in writing procedures and Packages for Report Generation using Oracle as Database.
  • Involved in writing code for printing of Report pages in HTML format and Microsoft Excel files.
  • Responsible for Testing - unit testing & integration testing using JUNIT.
  • Used Ant tool to build and deploy application on Tomcat Server.

Environment: Java/J2EE, Java Script, JDBC, PL/SQL, JUNIT, MS Excel.

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