SUMMARY:

• Over 9.5 years of professional experience in Application Software Designing, Development, Testing and Implementation including 4.5 years of experience in Salesforce.com CRM platform with proficiency as Developer and Administrator.
• Extensive exposure to different Software Development Life Cycle ( SDLC ) methodologies.
• Possess knowledge of CRM processes like   Sales, Marketing, Customer Service   and   Customer Support, Business processes   and recommended solutions to improve their processes using salesforce.com
• Experience in SFDC development using  Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like  creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in data migration using  Import wizard , Apex Data Loader  and other integration tools.
• Developed SFDC  Customized Reports, Dashboards and Processes  to continuously monitor data quality and integrity.
• Committed to excellence, self - motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Analytical snapshots, Workflows and Approvals, Case management Automation, Sandbox testing.

SalesforceTools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Test Coordination: HP-Quality Center.

Technology: Salesforce, Apex, Visualforce, HTML, Mainframes, cobol, SQL, PL/SQL,C,

PROFESSIONAL EXPERIENCE:

Confidential, Elkridge, MD

Salesforce Administrator/ Developer

• Developed sales and marketing apps on Salesforce.com platform using CRM Process
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Help users with Chatter teams/Groups and follow application as well.

Environment/ Platform: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API.

Confidential, New Jersey, NJ

Salesforce Developer/ Administrator

• Developed sales and marketing apps on Salesforce.com platform using CRM Process
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Help users with Chatter teams/Groups and follow application as well.

Environment/ Platform: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API.

Confidential, Scranton, PA

Mainframe Application developer

• Involved in full project life cycle involving Requirement Analysis, Design, Coding, Testing and Implementation phases
• Involved in preparing the technical design documents and carrying out walkthrough meeting with the IT & Business managers.
• Modified and tested COBOL and CICS programs and JCL codes per the requests of  business departments.
• Take new scheduling requests from programmers, set up CA-7 job definition, schedules, triggers and requirements.
• Monitor and ABEND resolution of MVS CA-7/CA-11 batch processing.
• Creation and maintenance of mainframe execution JCL (jobs) to support system replacement project in User acceptance (UAT) and Production environments.
• Extensive coding using COBOL, JCL and VSAMs.
• Preparing System test cases and performing UAT activities.
• Gathering Signoffs from Business.
• Preparing End of schedule report and carrying out minutes of meeting with the team. (Both offshore and onsite) at the end of the schedule.
• Use SQL (complex queries) to query the database.

Environment: COBOL, JCL, VSAM, SQL, CICS, CA-7, TSO/ISPF, XPEDITER, ABEND-AID, FILE-AID, Confidential UTILITIES, CHANGEMAN.

Confidential

Programmer Analyst

• Activities Involved in preparing of Test Plan, WBS, Effort Estimate, Daily/Weekly Status Report, Defect Metrics and Closure report
• Worked with the business analysts and subject matter experts to gather test requirements
• Analyzing requirements, HLD/LLD and data mapping documents.
• Identifying the potential problems and issues in the requirement and address them in the business meeting.
• Conducting Testing work group meeting with various teams involved in the project
• Involved in Test Spec/Test Case preparation, Review of Test Spec/Test Cases, Test Case Execution, Preparing Defect Reports and Causal Analysis Reports.
• Responsible for the ETL build validation process on an ongoing basis and for the validation of any modifications to the Micro Strategy reports before release to production.
• Preparing and assisting the team members in Data conditioning testing.
• Assisting the team in analyzing and identifying the data quality issues.
• Driving defect Review meeting with Business Analyst and Dev partners.
• Ensure issues and risks are escalated appropriately within the governance structure
• Maintained good synergy between developers/Business Analyst
• Reviewing the status report prepared by the team members on daily basis

Environment/ Platform: Technologies/Tools: HP Quality Center, Win Runner, Test Director, Mainframes, cobol, JCL, Rexx, VSAM, FileAID, expeditor, DB2 and CICS.