SUMMARY:

• 7+ years of work experience in Application Software Designing, Development, Testing and Implementation across different functional areas.
• 4+ years of experience in Sales force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration
• 3+ years of experience with Java Development using J2EE and Web applications.
• Experienced in Salesforce.com Configurations by creating custom objects, various types of custom fields, links, buttons, record types, page layouts, user profiles, workflow approval, triggers, Data Validation rules, and Analytics.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, S - Controllers and Web Services API.
• Strong knowledge of SFDC toolkit Visual force pages/Apex classes/Apex controllers, data loaders.
• Experience in data migration using ETL tools like Informatic on Demand and Cast Iron.
• Handled and coordinated deployments using various migration methods/tools such as Change sets, Eclipse IDE and ANT.
• Experienced in implementing the Service Cloud- different channels of case creation (Email-to-case, Web-to-case, Live chat, Call center, CTI) and case communications.
• Extensive experience using Service contracts and Entitlement managements.
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML and other Integration Tools
• Good command over designing & developing dynamic web content using Ajax, JSP, HTML, XML, JavaScript & other web development tools/technologies.
• Expertise in Server-side programming/development using Java, JSP, Servlets, and XML.
• Expertise in developing SOAP based services in Java.
• Hands on experience with analysis of business, technical, and functional requirements.
• Developed and executed Test Plans, Test Scenarios and Test Cases.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Expertise on Agile and Scrum methodologies for software development.
• Functioned as a strong and experienced resource for delivering quality systems in a timely manner, well-tested, well-documented, and on or under budget. Used industry trends, best practices to contribute to the overall strategy of the application supported

TECHNICAL SKILLS:

Sales force Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Excel connector, Force.com Apex Explorer, Dashboards, Reports, Analytic Snapshots, Custom Objects, and Force.com Eclipse IDE Plug-in

Web Technologies: HTML, CSS, JAVA SCRIPT, jQuery, XML

Platforms: Windows XP/ VISTA/ NT/ 2000/ 2003

Packages: MS Office suite, MS Publisher, MS Visio

IDE s & Software: Eclipse, Force.com Eclipse IDE Plug-in, Perforce for SFDC Adobe Flash, Adobe Dreamweaver

Programming and Development: JDK 1.4/1.5, J2SDK, Struts 1.x/2.x, Servlets2.1/2.2, JSP1.0/1.1/1.2, JavaBeans, EJB1.x/2.x/3.x, JDBC1.x/2.x/3.x, JUnit, SQL, PL/SQL, AJAX

PROFESSIONAL EXPERIENCE:

Confidential, Waltham, MA

Sr. Salesforce Developer/Administrator

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatic On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflow and approvals.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Confidential, CA

Sr. Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed the Custom objects, Record Types, Formula fields, validation rules, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Performed maintenance checks, bug fixes and resolved production issues under strict deadlines.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Created custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects, workflows and campaign management.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Apex Classes, Controllers and Apex Triggers as per the requirements.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Using Organization Security, network Security and Session Security implemented Platform Security.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrate of Application with Salesforce.com with using SOAP web services API and Web Sphere Cast iron.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and DE duplicating bulk loads.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
• Developed several custom Reports, Custom Report Types to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided user support and bug fixing activities as per the SLA.
• Integrated the Web Services for extracting the data from external systems.
• Written test cases for checking out the 75 percent of the code coverage and deployed the SFDC data using eclipse IDE.; also supported functional and regression testing.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked on the various Application modules such as Call Center, Sales and Marketing Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Strong knowledge of SDLC and experience with multiple implementations across various projects
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience with data migration and updates through Data Loader in Salesforce.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experienced in working closely with Business & Support Units and have expertise in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test-Driven Development.
• Expertise in Agile SCRUM methodologies
• Possess excellent communication, interpersonal and analytical skills along with can-do attitude. Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

Confidential

Java Developer

Responsibilities:

• Created complex SQL Queries, PL/SQL Stored procedures, Functions for back end.
• Developed code for XML parsing using SAX & DOM parsers.
• Used Hibernate Framework to build Query service.
• Updated the required data in the Oracle database to save and update the database using JDBC.
• Communicated between different applications through Web Services (XML, WSDL, UDDI, and SOAP).
• Prepared the Functional, Design and Test case specifications.
• Designed and developed communication between client and server using Web Services.
• Developed and deployed the application on Application Server using ANT scripts
• Used Web Services to exchange information on exchange rates. Also Used SOAP framework and WSDL.

Environment: Eclipse IDE, Java, XML, JavaScript, jQuery, HTML.

Confidential

Java Developer (Internship)

Responsibilities:

• Involved in developing SOAP based Services in java for existing BL code.
• Developed code for parsing SOAP responses using SAX parser.
• Developed DAO (Data Access Objects) to access the applications databases and retrieve the result sets using JDBC.
• Deployed builds using Ant.
• Prepared the Functional, Design and Test case specifications.
• Wrote Unit test cases for existing java classes.
• Wrote Use Case documents for testers and Test Cases for the application Unit Test.

Environment: JDK, Servlets, JSP, JDBC, Spring, Struts1.2, Oracle9i, SQL, HTML, DHTML, XML, UML.