SUMMARY:

• A competent professional as a quick learner with 9 years of experience of working on end to end implementation and onsite Salesforce CRM, Mulesoft support projects in AGILE methodology.
• Certified and “Salesforce platform developer 1” Admin.
• A passionate analyst / Technologist, with a flair for adapting quickly to dynamic business environments and adopting pragmatic approach in improvising on solutions and resolving complex business issues.
• Experience in translating business requirements into working solutions using a combination of Salesforce.com configuration and custom development approaches.
• Developed different integration applications in a large scale and transactional (return process) environments with high through put data.
• Direct interaction with customers and gathering requirements, creating user stories on AGILE methodology. And experienced in version 1, Jira and AML tools.
• Having experience in 1 full cycle implementation.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com and SaaS (Software as a Service) application running in Cloud Computing Environment.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Having pleasant experience in designing of custom objects, custom fields, Pick - list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation as per the client and application requirements.
• Implementation and Integration experience using custom objects, Triggers, workflows/workflow rules, approvals, S-Controls, Visual Force Pages and Apex classes, Web Services, Components, Tabs, Reports, Analytic Snapshots and Dashboards.
• Experience in building Visual Force pages, Visual Force Custom Controllers/ Components, Advance Search Functionality, Analytic Snapshots, Tabs, Tags and Components.
• Experience in Force.com Apex Classes, Apex triggers, Apex Scheduler, Batch Apex, Apex Web Services, SFDC Integration, and Salesforce.com S Controls.
• Expertise in development using Visual Force and Apex, SOQL, SOSL, WSDL, Web Services API and custom user interfaces using HTML and Apex tags.
• Acknowledged for integrity, high professional standards, “big-picture” vision, and sensitivity to deliver projects within the committed time & cost parameters.
• Demonstrated ability to direct and motivate teams to complete projects meeting specifications and deadlines.
• Demonstrated excellence in interacting with clients, managing client challenges and providing client solutions and having experience in partner communities .
• Define and prioritize requirements for IT development by balancing user and business needs.
• Worked on customization of visual force to have Lightning experience for desktop and mobile applications.

TECHNICAL SKILLS:

Integration Tools: Anypoint Studio,XML

SFDC Technologies: Salesforce.com configurations like Workflow Rules, validation rules, Record(Extensions), Apex Trigger, Visual Force(Pages, Component & Controllers), Force.com Web Services API, SOAP, REST

Languages: ASP.net Java, JavaScript, SQL, Salesforce Apex

Scripting: JavaScript, CSS, JQUERY

Knowledge Areas: Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support

SFDC Tools: Command Line data loader, Data Loader, Salesforce to Salesforce, Eclipse IDE Developer console, Coveo(SFDC toolkit)

Reporting: Tableau, Cognos.

Databases: SQL Server, PL/SQL, Oracle 8.x, MS-Access

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Lead Salesforce developer/Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce (SFDC).
• Analyze & document functional requirements. Drive technical solution approach in collaboration with solution architect & developers.
• Manage offshore delivery team, including deployments & ongoing support of capabilities.
• Working closely with client IT stakeholders.
• Manage user queries via our internal ticketing process remedy force.
• Developed Reports, dashboards, and processes to continuously monitor data quality and integrity
• Created Reports and dashboards for each geography within service lines based on necessary analytics
• Work with Business Applications, Business Analytics, and Sales Operations Team, this position will influence best practices in Analytics development, and related apps and tools
• Defines business requirements and creates high-level architectural specifications, ensuring feasibility, functionality, and integration with Salesforce and internal existing systems/platforms.
• Exclusively developed Communities and portals for the usage of the end users. Given access to the users to internal Salesforce Tools. Developed out of the box functionalities
• Implemented the requirements on Salesforce platform and Force.com IDE Plug-in using Eclipse.
• Integration between SFDC Deal Support Request and UVC Licensing server using Apex Callout to trigger an email to be sent out from the licensing server with the trial extension file.
• Integration between SFDC Deal Support Request for Clear sea trial requests and Mariel Server using Apex Callout
• I have strong Salesforce service cloud experience and feels comfortable designing transformational solutions and working directly with customers to meet their business needs. We have responsibility for creating/sharing/collaborating on materials to support both sales and delivery.
• Visual Force Pages, Apex Classes and Apex Trigger to extend functionality of Campaign Management System. Developed custom File Utility to upload complex Campaign Data through CSV file.
• Working with onsite and offshore team, to share the requirements and giving estimation to the tasks, and involved in production releases.
• Designed and developed various Visualforce Pages, Controller Classes, Extensions and Apex Triggers for functional needs.
• Created test classes to cover functional use cases of Apex code.
• Deployed and migrated code using change sets.
• worked on provisioning of community users, profiles, and set up the community using community builder.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created workflow rules, tasks, email alerts, and components to suit to the needs of the application.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Created different email templates and inbound emails using Visual force for the clients and customers
• Importing and exporting large volume of data using Data Loader, Command Line data loader.
• I have strong Salesforce service cloud experience and feels comfortable designing transformational solutions and working directly with customers to meet their business needs. We have responsibility for creating/sharing/collaborating on materials to support both sales and delivery.

Environment: Force.com Platform, Salesforce Force.com, Salesforce Communities, Apex Classes, Triggers and batch Apex, Force.com IDE. Salesforce Unlimited Edition, Salesforce, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Apex, Visual force, Web Services, Reports, Force.com, Github, Jenkins, Eclipse Plug-in, Salesforce sandbox, data loader, Email Services, Security Controls,XML.

Confidential, Richmond, VA

Sr. Salesforce Admin/developer

Responsibilities:

• Designed and coded application components and in an Agile environment utilizing a test-driven development approach, by using different tolls like Version 1, Jira and AML.
• Designing the user story based on customer’s requirement and, estimating user story worth of work in terms of story points.
• Taking signoff from testing team and customers and deploying in production. Handling different application with in the Sprint, meeting customer needs in TAT time.
• Managed team to implement the documented requirements and reports, assisting in all configuration activities.
• Built custom sharing rules and role hierarchies for 1000+ user base.
• Worked closely with Business Users and requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements.
• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment).
• Performed one-time data migration to get Accounts and Contacts data into salesforce.com.
• Coordinated work assignments with developers and Administrators throughout the product development life cycle.
• Worked on Data loading (Import, Export, Update, Delete, Upset, Insert) in production, preproduction and testing environment.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.
• Having development experience in Unix environment by using command line.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Force.com Sites, Apex Data Loader, Data Import Wizard, Apex classes (Controller, Extensions, Helper classes), Visual-force (Pages, Component & Controllers), , Approval Process, custom labels, process builder, custom settings, Workflows and Web services, SOQL, HTML, XML, JavaScript, AJAX, JQuery, Metro framework, Bootstrap.

Confidential, Newark, NJ

Sr. Salesforce developer/Admin

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked with Biz to obtain requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Having a good techno-functional knowledge on different products used by Client.
• Strong experience with Partner Portal.
• Supporting BAT and UAT with testers.
• Coordinated with vendors and legacy application team for integrating data flow with Salesforce as centralized system.
• Give partners an easy way to register and Track every Lead and with the help of CRM.
• Integrated with legacy system using REST API to maintain Synchronization.
• Designed and Developed retriggering rules and mechanism for data and transient errors.
• Built custom sharing rules and role hierarchies for 6000+ user base.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Developed complex functionalities using APEX, VF and Javascript where appropriate.
• Used Data loader to make bulk upload of client data.
• Worked with App exchange application informatica for data migration.
• Developed custom search functionality for accounts and contacts using SOSL
• Enabled and used API only user for performing regular updates from legacy system using REST API.
• Designed and developed Ticketing application to handle production support incidents and bugs.
• Developed triggers for complex workflow rules working around the governor limits.
• Developed custom edit and detail page for accounts due to complex business requirements (immediately after making updates, legacy system window had to open respecting SSO).
• Created multiple record types based on the category of clients.
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects).

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Force.com Sites, Apex Data Loader, Data Import Wizard, Apex classes, Visual-force (Pages, Component & Controllers), Approval Process, custom labels, custom settings, Workflows and Web services, SOQL, HTML, XML, JavaScript, AJAX, JQuery, Metro framework, Bootstrap.

Confidential, Los Angeles, CA

Sr. Salesforce developer

Responsibilities:

• Worked on sales cloud and various Salesforce.com Standard Objects like Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked closely with sales team and business analysts, performed detailed analysis of business and technical requirements, and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented approval processes to ensure proper authorization.
• Automating business process by developing batch processes using APEX programming language.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Added formula fields and validations to new and existing objects.
• Supported the data migration activities for migration the data from various business sources with the support of Salesforce CRM.
• Created Letterheads and Email Templates for sending organizational announcements and communications to both internal Users and external Contacts.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Reports & Dashboards: Replicate the analytics tools used by client with standards Salesforce Reports and Dashboards.
• Knowledge transfer sessions at team level.
• Used Perforce, Tortoise GIT and code collaborator review tool

Environment: SalesForce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Templates, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Perforce.

Confidential, Newark, NJ

Salesforce developer

Responsibilities:

• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, permissions, generating security tokens, validation rule and upgrade installations.
• Used Apex classes and Visual force pages to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased inventory.
• Designed and coded application components in an Agile environment utilizing a test driven development approach
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with Methods to insert and update records without redirecting users to a new record Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.

Environment: Saleforce.com platform, CRM, Apex Classes, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SOQL, SOSL, Data Loader, Security Controls, HTML, XML, CSS, Java Script, JQuery, Spring, Sandbox, Eclipse IDE Plug-in, Github, Dashboards, Analytical Snapshot and Data Migration.

Confidential, Secaucus, NJ

Salesforce Admin/developer

Responsibilities:

• Development of the enhancement functionalities using Workflow rules, Validations, Triggers, Apex Classes, Visualforce Pages, Approval Process.
• Responsible for maintaining and updating technical documentation for software and systems.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Developed and configured various Reports and Dashboards for different user profiles based Requirement.
• Development of test methods for deployment and Unit testing of the system.

Environment: SalesForce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Apex Triggers, Apex Class, Reports, Custom Objects.

Confidential

Java Developer

Responsibilities:

• Responsible to enhance the Portal UI using HTML, Java Script, XML, JSP, Java, CSS as per the requirements and providing the client side Java script validations.
• Effectively interacted with team members and business users from different regions for requirements Capture and analysis.
• Configured Spring to manage Action classes and set their dependencies in a Spring Context file and Integrated middle tier with Struts and also used EJB components for backend processing.
• Used Hibernate for mapping the ORM objects to table using Hibernate annotations.
• Extensively used Java 5 collection framework taking full advantage of generics and used Concurrent package for multithreaded situation.
• Used AJAX framework for server communication and seamless user experience.
• Used client side Java scripting and JQUERY for designing and validations.
• Created UNIX shell scripts to automate the build process, to perform regular jobs like file transfers between different hosts.
• Involved in generating build script using ANT that compiles the code, builds a war file and deploys the Application on the application server.
• Used CVS tools for version control.

Environment: Java, J2EE, JSP, Servlets, HTML, DHTML, XML, JavaScript, Struts, Eclipse, WebLogic, PL/SQL and Oracle.

Confidential

Java Developer

Responsibilities:

• Involved in understanding requirement gathering.
• Prepared high level and detailed level design document.
• Performed coding in Java, J2EE, Jsp, and HTML.
• Created test cases for technical and unit testing.
• Performed unit testing, integration testing, regression testing, user acceptance testing.
• Supported Go-live and warranty phases.
• Created documents for post Go-Live support.

Environment: Java, J2EE, Jsp, HTML, ECLIPSE.