SUMMARY:

• A Certified Salesforce.com consultant with 6+ years of experience on Salesforce/Force.com technology.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Involved in Analyzed, planned and implemented various aspects of business requirement.
• In - depth understanding of SFDC CRM business processes.
• Strong knowledge of Sales, Marketing, Service and Support Automation.
• Developed Lightning Components , Apex classes, Controller classes, Apex Triggers and Visualforce Page s on Force.com platform to customize application according to the functional needs.
• Technical knowledge about Salesforce lightening Lightning Components, Lightning connect, Lightning Design System.
• Good experience on SOQL, SOSL, Custom settings, Schedule Apex, Batch Apex.
• Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and SOAP and third party tools like Cast Iron and Informatica-on-Demand.
• Experience in Data Migration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader,Informatica Power center and Informatica On-Demand.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Having a good knowledge on Web to leads, Email to case, Web to case, Assignment Rules, Customer and Partner Portals, Community, AppExchange.
• Ability in Creating Profiles, Roles, Users, Tasks and Actions, Dashboards, Reports, and Validation Rules.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Excellent Work ethics, Self-motivated, Quick learner and Team oriented. Continually provided value added services to the clients through thoughtful experience and Excellent Communication Skills.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components,Batch Apex, Apex Email Service, Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Import Wizard, Data Loader, Force.com Excel Connector, Cloudingo, MavensMate, Developer Console, ANT Migration Tool

Integrating Tool: Apex Data Loader,Informatica Powercenter,CRM Fusion Dupeblocker, CRM Fusion Peopleimport, Informatica On-Demand,APTTUS CPQ

Programming: Apex, ASP.Net, C, C++, Python, Java

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, IBM WebSphere, Java Script, WSDL,SOAP API, REST API

Database: Oracle 8i/9i/10g, SQL Server 2005/2008,MySQL

Operating systems: MS Windows 98/2000/XP/Vista/7, Microsoft Windows Server 2008 R2, Linux Ubuntu 11.10, Mac

Other tools: MSVisio, MS Project, JitterBit, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, The Woodlands , TX

Lightning Developer/Sr. Salesforce Developer

Responsibilities:

• Gathering business requirements, designing appropriate solutions, implementing solutions in Force.com platform, enhancing Sales processes in highly dynamic agile environment.
• Working on Salesforce CPQ(Steelbrick) implementation.
• Working on multi-tiered approval processes that include serial and parallel approval steps.
• Working on Analyzed and implemented the contracting / renewal process for updating Contracts and related records.
• Implemented custom and standard territory management for salesforce.com global instances..
• Implemented Lead Nurturing project for marketing team.
• Worked on Sales cloud implementation project for APAC Region.
• Developing apex classes and apex triggers according to business needs.
• Implemented visualforce pages with custom controller,standard controller, controller extension and standard set controller.
• Developing Lightning components, Global actions, process Builders and object specific actions according to business needs.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on Web Service Callouts for creating and updating data in SAP ERP.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL and SOSL.
• Worked on salesforce.com Sales cloud funcitonalty, including Account Management, Sales Forecasting, Opportunity Management and Lead Management.

Environment: Apex, HTML,CSS, JavaScript, JQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com,, Service Now Tool, Force.com IDE, Sublime text.

Confidential, San Diego, CA

Sr Salesforce Developer

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Visualforce pages, components for various functional needs in the application.
• Implemented Sales Cloud and Service cloud for EMEA region.
• Implemented Service cloud console,Live Agent, Omni Channel and Entitlments for support team.
• Involved in Apttus CPQ implementation project.
• Helped with creating Quote templates using Apttus X-Author contracts and worked with Order Welcome templates and Email Templates.
• Implemented Targeting Tool for sales team.
• Worked on Veeva Implementation project for Sales Operations team.
• Estimated project for consolidating data from multiple sales teams within Veeva and creating a single version of customer record in Veeva.
• Coordinated with cross-functional teams located onsite and offshore.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Involved in two-way data integration between SQL Server and Salesforce using .Net web Service.
• Enforced Salesforce best practices and developer unit tests to achieve good coverage for the apex classes.
• Worked on Inside Sales and Demand Tools App-Exchange applications to make Salesforce.com instance effective.

Environment: Saleforce.com platform, Data Loader, ANT Migration Tool, Data Loader, SQL and Eclipse IDE Plug-in, Sublime text.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Worked in Sales Cloud and Service cloud project.
• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
• Worked on case management automation project.
• Worked on Marketo to automate and measure demand generation campaigns that generate more high-quality sales leads.
• Implemented Web-to-Lead and custom logic for lead conversion.
• Provided possible solutions related to Partner portal to enhance the existing functionality.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed UI using CSS, HTML tags, Visual force components and used JavaScript for front-end validation.
• Use various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Prepared data mapping document and Used Dataloader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Developed Reports and Dashboards, validation rules, formula fields for the application.

Environment: Saleforce.com Platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE, Excel

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Componentizing the application flow and created templates which are reusable.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, visualforc pages, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Implemented custom logic for Lead assignment for sales team.
• Implemeted Single Sign on project.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.
• Worked on InsideSales and Demand tools App-Exchange applications to make Salesforce.com instance effective.
• Implemented Marketo in detail to setup for users in such a way those campaigns helps users to evaluate each marketing activity.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Recognized SF.com usage problems and produced optimal solutions.
• Coordinated in cross-functional teams.
• Managed with vendor partners and formulated optimal solutions for integration.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Implemented Service Cloud for customer support that includes Case management, Entitlement and service contract, Knowledge base, etc.
• Configured Service Cloud console for internal support agents for case support.
• Worked on Call Center Software Administration and Salesforce.com Integration Support (CTI).

Confidential, Houston, TX.

Salesforce Developer/Administrator

Responsibilities:

• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Automated Sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Managed company's Phase III project implementation of Marketing Automation, complete with Auto task creation, Workflows, Scoring and Lead nurture programs, Sales Insight interesting moments, and Web form/landing Page creation.
• Developed various Custom Objects, Tabs, Entity-Relationship Data model, Validation rules, Components and Visual force Pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript, WSDL, and SOAP.
• Used Force.com IDE to create, modify, test, and to deploy Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Force.com IDE, Apex data loader,Saleforce.com platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE,Excel.