PROFESSIONAL SUMMARY:

• Highly skilled IT professional with 7 years of experience in CRM, strong experience in Salesforce CRM and Siebel CRM platform.
• Experience in various business domains Consumer Goods, Insurance, Retail, Banking, Field Service and Call Centre.
• Strong Experience in Salesforce Sales, Field Service & Service Cloud platform and Siebel Sales, Call Centre, Pharma & Consumer Goods platform.
• Experience working on various business modules like Sales Process, Pre - Sales, Post-Sales, Order Management, Campaign Management, Case Management, Customer Support Process, User Management, Client Onboarding & Account Management in a multi-tier environment. 
• Experience on various SDLC methodologies such as Agile, Waterfall, Hybrid and KANBAN.
• Experience in co-coordinating with Business and IT (Dev, QA and External Vendor- IT) across all phases of SDLC.
• Successful track record of planning, implementing and directing projects, with a primary focus on converting and integrating database systems
• Excellent experience in decomposing Business, Functional, and Technical requirements.
• Proficient in creating Wireframes/screen mockups, Business process flows, Activity diagrams, SIPOC tables.
• Performed AS - IS & TO- BE analysis, GAP & Impact analysis, Cost benefit analysis & Risk analysis.
• Conducted multiple JAD & Interview Sessions & Design Sessions.
• Experience in creating Business Requirement Documents, Functional Requirement Documents, Use Case Documents, Pricing Documents, Production Checkout Documents, Enhancement and Change Control Documents for Waterfall Model based Clients.
• Worked with the product owner’s to define User Stories, created process/workflow Models, change tickets, attended SCRUM calls, Standup sessions and conducted backlog grooming & JAD sessions for Agile Model based clients.
• Created various User Guides and Training Documents to support end user training programs.
• Worked on both Salesforce Classic & Salesforce Lightning platforms.
• Expertise at Salesforce Administrative tasks (User management, OWD Settings, Approval Process, Activities and Events), Salesforce Security(Creation of Profiles, Roles, Permission Sets, Public Groups & Sharing Rules) & Salesforce Configuration tasks(Record Types, Page layouts, Validation Rules Custom Objects, Custom Links, Workflows, Process Builders, Email Alerts, Flows, Email Template Design).
• Experience on various Data Management Tools Apex Data Loader, Workbench, Salesforce Import and Export Wizard and Duplicate Management Tools.
• Developed numerous Standard/Scheduled Reports and Dashboards.
• Good understanding and knowledge on Apex Classes, Triggers & Visualforce pages.
• Performed Sanity, Smoke, Integration and Functional Regression testing.

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile - SCRUM, Scrum-Waterfall (Hybrid), Kanban

Business Modelling: Microsoft Visio, Star UML, SnagIt

Requirement Management Tool: MS Word, MS OneNote, MS Excel & MS PowerPoint, JIRA

Technical Platform: Salesforce Configuration, Siebel Configuration, Siebel EAI, Siebel EIM, SOAP UI, Oracle BI Publisher, MS SQL, Oracle, Force.com Data Loader, Workbench, Force.com IDE, Visual Studio 2010, Mavens Mate Plug-in

Defect Tracking Tool: HPQC, JIRA

Programming Languages: Apex, Java, Siebel e-Script, HTML, XML, SQL/PLSQL

Version Control Tools: Visual Source Safe (VSS), Clear Case, SVN

PROFESSIONAL EXPERIENCE:

Confidential, Windsor, CT

Salesforce Business Analyst

Responsibilities:

• Responsible for ensuring that new capabilities being delivered satisfy business needs and align to overall strategy by managing requirement building for business areas, project tasks, and preforming data analysis, while building and executing technical solutions to streamline processes.
• Identify business process gaps to increase efficiency and provide solutions to satisfy both management and business areas.
• Acted as a liaison between the development, testing and management group.
• Interacted with various business stakeholders to ensure satisfactory delivery of business needs by managing requirement building for business areas, project tasks, and preforming data analysis, while building and executing technical solutions to streamline processes.
• Created various Business Requirement Documents, Functional Requirements, Data translation, Data Dictionary, Data mapping and Interface specification documents.
• Rolled out the first Salesforce Lightning Implementation Project for Voya.
• Performed Requirement analysis, Impact analysis, GAP analysis and conducted JAD/Interview sessions with Business Stake Holders & IT (Dev, Production Support & QA) teams.
• Provided design solutions by using a combination of data analysis, configuration, workflows, process builder, email alerts, email templates, approval processes, Sales process, validation rules, page layouts, record types, permission sets and public groups, reporting/dashboards, Apex Data loader, CRM Fusion to provide solutions.
• Developed data dictionary & data mapping models of complex business systems, identifying data flows from source to target and defining respective business rules
• Worked on Data.com Duplicate management and defined various matching and duplicate rules.
• Created multiple Reports and Dashboards for various business teams.
• Responsible for Functional, Smoke and Sanity testing. Hence validate new process and procedures for affected business areas. Supported Business Users during UAT & Production Checkout.

Confidential, Hoffman Estates, IL

Salesforce Business Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Responsible for ensuring that new capabilities delivered satisfy business needs and align to overall strategy by managing requirement building for business areas, project tasks, and preforming data analysis, while building and executing technical solutions to streamline processes.
• Worked on User Stories and prioritization of sprints. Attended scrum meetings, Stand up meetings on daily basis and organized meetings with Business teams on weekly basis.
• Created numerous Process Flows, Activity Diagrams & Wire Frames to support business thought process.
• Worked with development team to convert the Business Requirements to Technical Specifications and coordinated with QA team to validate the defects and prioritize fix deployments.
• Handled various support issues and defects on day-to-day basis and updated JIRA and HPQC accordingly.
• Created Custom Profiles, Public Groups, Permission Sets and Roles to distribute user rights and functionality. Developed Page Layouts, Record Types, workflows, validation rules, process builders, approval process, sales process & support process. Worked on Case Management, Approval process & Support Process modules
• Handled Regression testing for various scenarios and logged the bugs in JIRA.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Provided custom reports and dashboards to support the needs of the users and business executives.
• Subject matter expert for various business areas, provide technical support, document enhancements and issues per the client’s request, provide on-going training, and update workflows as needed.

Confidential

Salesforce Business Analyst

Responsibilities:

• Interacted with various Business Teams for gathering the requirements for Salesforce implementation and documented the Business Requirements.
• Facilitated team meetings to gather all requirements, formulating business process specifications and application functionalities.
• Assisted the project managers with the feasibility of schedule, technical, economical and operational functionality
• Worked on various Salesforce.com Configurative tasks like Workflow, validation rules, Email Alerts, profiles, public groups, roles, sharing rules & permission sets.
• Designed and developed reports & dashboards to display the wallet details for each Account and business line.
• Used Apex Data Loader and workbench mapped data sources and loaded data from legacy systems to Salesforce.com.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generating reports and saved them for further access to the users.

Confidential

Salesforce Analyst/ Admin

Responsibilities:

• Worked on Agile project methodology.
• Conducted Scrum Meetings and JAD Sessions/Interviews
• Worked on Multiple User Stories and created process flows, wireframes, SIPOC tables.
• Created various profiles, roles, and page layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed custom tabs, workflows, validation rules, approval processes and auto-response for automating business logic.
• Developed several custom reports & dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Confidential

Siebel Developer

Responsibilities:

• Responsible to analyze/understand the business requirements.
• Responsible for creating High Level and Low Level Design documents.
• Responsible for developing the Siebel UI, Business and Database layer objects.
• Worked on script Business Services, server scripts and browser scripts to implement Business functionality. Created Workflows, Data Maps, web services and IOs.
• Responsible for analyzing and fixing the defects, conducting POC’s and preparing client presentation documents.
• Responsible for creating Workflows, Assignment and Workload Rules, Web Services, Data Maps Data Validation Manager Rules and IOs.
• Responsible for creating and modifying reports using BI Publisher and MS Word
• Responsible for preparing Unit Test Cases and executing the same.