SUMMARY:

• A Seasoned Salesforce administrator consultant with 12+ years of IT experience with 2+ years’ experience in the Salesforce Confidential CRM Platform as Administrator.
• Proficiency in administrative tasks like creating Profiles, Roles, Users, Page layouts, Email services, Approvals, Workflows, Tasks and Actions.
• Excellent understanding of Roles, Profiles, Users, object level security. Field level security, record level security and sharing rules.
• Strong in creating various Page Layouts profiles and configured the User permissions based on the organizational hierarchy.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experienced working with salesforce Confidential sandbox and production environments.
• Excellent understanding of Sales cloud and Service Cloud processes.
• Excelled in working with various salesforce Confidential standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force Confidential IDE.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and interpersonal skills.
• Excellent team player, self-motivated, quick learner with good communication skills and detail Oriented problem solving skills.

PROFESSIONAL EXPERIENCE:

Confidential, Edison, NJ

Salesforce Administrator

Responsibilities:

• Performed the role of Salesforce Confidential Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Implemented Salesforce Confidential dashboards as per business requirements.
• Implemented the Web-to-Lead functionality for the Marketing Campaign.
• Designed, Implemented and deployed the Custom Objects, Page Layouts, Custom Tabs and Components to suit to the needs of the application.
• Developed Assignment rules to automatically redirect leads to Salesforce and assign leads to different users and queues according to the requirements.
• Assigned Workflows for Lead Conversion, Transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Created multiple Approval Processes using Workflows to approve, reject.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce Confidential Premier Support and handled the support cases with the help of salesforce Confidential support.
• Environment: Salesforce Enterprise Edition, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Force Confidential Eclipse Plug-in, Security Controls.

Skills: Salesforce Enterprise Edition, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Force Confidential Eclipse Plug-in, Security Controls.

Confidential

Salesforce Developer

Responsibilities:

• Performed crucial role in migration from Mainframe and Java to Salesforce, worked as a Salesforce administrator.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Worked with field & page layout customization for the standard objects.
• Assigned Workflows for Lead Conversion, Transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Designed, Implemented and deployed the Custom Objects, Page Layouts, Custom Tabs and Components to suit to the needs of the application.
• Developed and customized Reports and Dashboards
• Worked with end users and product owners for prioritize and estimate the features.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.

Skills: COBOL, Easy trieve, JCL, CICS

Confidential

Senior QA Engineer

Responsibilities:

• Studied all Requirements Artifacts - FRDs, Use Cases, Change Requests to write & involve in Software Testing Artifacts - Test Strategy, Test Plan, Test Case, Requirements Traceability Matrix (RTM)
• Interacted with business client management to solicit requirements and drive issue resolution
• Escalated Defects while studying Project Requirements and writing Test Cases by using HP Quality Center (QC) and followed logged defects throughout its lifecycle in JIRA.
• Performed Manual Testing of web-based and client-server enterprise applications of UK Pensions System.
• Used HP Quality Center (QC) and JIRA for reserving, executing test cases, defect tracking, and the complete test management
• Involved and performed User Acceptance Testing (UAT) with Subject Matter Experts (SME) & UAT Team
• Performed Backend Testing using SQL queries to validate the data in the Oracle database
• Demonstrated effective oral and written communication with other team members including managers, peers and direct reports
• Reviewed Functional Specifications and assists in evaluating test automation approach profiling of Manual Test Cases for Automation Test opportunities
• Accurately prepared and documented of test results, issues / defects and progress.
• Effectively handled multiple projects simultaneously during Production Period by running Test Cases and logging & tracking Defect in HP Quality Center (QC)
• Actively participated & supported in frequent project or support related meetings, after hours & weekend support with Offshore team by Office Communicator

Skills: HP ALM, HP Quality Center, JIRA, SQL, Windows, Linux, Mac OS, UAT

Confidential, Amsterdam, NH

Sr. QA Testing Engineer

Responsibilities:

• As a Software Test Engineer, responsible for software quality assurance of web based printing application for Confidential utilizing Waterfall development process.
• Responsible for manual testing of web based Confidential application.
• Took a leading role in both static testing of functional requirements and business specifications of the projects as well as performed dynamic smoke, functional and regression testing.
• Tested functionality of web application including but not limited to: Order Management, Customer details, Contract details, E-tracking etc.
• Created, designed and executed test plans, test scenarios, test cases and test reports.
• Performed smoke, functional and regression testing on QA, SIT, UAT and PROD environments.
• Provided weekly status report to project manager and team lead, worked closely with BA and development teams.
• Utilized Jira as defect tracking tool on the project.

Skills: HP ALM, HP Quality Center, JIRA, SQL, Windows, Linux, Mac OS, UAT