SUMMARY:

• Over 6 years of experience with Salesforce.com CRM, Admin and Consultant
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Highly proficient with Sales Cloud, Service Cloud, web service, Chatter and App-exchange on Salesforce.
• Strongly experienced in analysis, design, development, and testing of the SFDC application.
• Skilled working with Force.com IDE and SFDC Sandbox environments.
• Great knowledge in databases such as SQL Server, MySQL, SOAP, SOQL and SOSL.
• Experienced in creating custom objects and junction objects with lookup relationship and master detail relationship, as per business needs.
• Created Reports and Dashboards and Customized Reports, Financial Reports, Forecasts, Pipelines and Dashboards for the Executive Office.
• Managed Salesforce.com administrative tasks; configured users, roles and profiles, page layouts, workflow rules, email services, reports and dashboards.
• Designed Custom Fields, Approval Process, Validation Rules, Field Dependencies, Formula Fields, Trigger Rules and Workflow processes.
• Configured Security Controls and Settings which include Organization wide defaults, User Security Permission, Object, Field and Record-Level Security settings.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, Winrunner, QC, Bugzilla, Load runner and Sand box testing

Databases: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2005/ 2008, DB2, Java DB

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio 2008/2005, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Salesforce Admin

Responsibilities:

• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Components, Custom Buttons and Links.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Created different Workflow Rules and Approvals for various campaign processes.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Preparation of design documents of various applications based on the gathered requirements.
• Administer salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Performed tasks for data migration like Data mapping and Data loading.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Processed the Test Cases and Involved in Testing Life Cycle

Environment: Saleforce.com platform, Pages, Data Loader, Informatica On Demand, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro

Confidential, NJ

Salesforce Admin

Responsibilities:

• Involved in requirement gathering from users.
• Design Requirement documents and functional document for the development team.
• Set up Marketing Campaigns, Campaign Hierarchies, lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Implemented Classes and Interfaces.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Accustomed Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented relationship fields for proper data loading.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, CT

Salesforce Consultant

Responsibilities:

• Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Configured workflows and approval processes to enhance business logic.
• Involved in integrating web service with Salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Sandbox.