PROFESSIONAL SUMMARY:

• More than 11+ years of Professional Software Development Experience with strong designing and programming technical skills.
• 5 years of extensive experience as a Salesforce.com CRM and Force.com platform as an administrator and Developer.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Workflows & Workflow rules, Email alerts and Business Logic.
• Proficient in Data Migration from Traditional Applications to SalesForce using Data Loader Utility and Workbench.
• Experience with Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in working with Salesforce.com sandbox and production environments.
• Expertise in analyzing and documenting the workflows and functionality of existing systems.
• Written SOQL and SOSL queries in Workbench and Query Editor.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Apex classes, HTML, CSS and JavaScript.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Self-motivated and capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• 401 certified developers and 201 certified administrators.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Apex Trigger, Apex Scheduler, Apex Classes/Controllers Batch Jobs & Visual force (Page, Component & Controllers), Lightning Components, Salesforce1.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Dashboards, Custom Objects, Data Loader, Integration, Migration, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, Force.com IDE, Eclipse, SOQL, SOSL, S-Control.

Databases: Oracle 11g/10g/9i/8i, SQL Server 2008/2005

Tools: Eclipse, Force.com Explorer, Apex Data Loader, Apache ANT

Web Technologies: HTML, Java Script, jQuery, XML, CSS, Bootstrap, VF, SOAP/REST

Methodologies: Agile, Waterfall, Scrum

WORK EXPERIENCE:

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Actively involved in meetings with business stakeholders for requirements design and solution sessions and prepared technical design document.
• Actively involved in creating Custom objects, fields (rollup summary, formula), Relationships (Lookup, Master-detail&Junction objects), Page Layouts, Search Layouts, Validation rules, Custom Buttons, Custom settings and Custom labels.
• Worked on building SOQL, SOSL, Dynamic and Relationship queries across various objects and worked on tuning queries which are hitting governor limits.
• Created and developed Apex triggers on various objects to meet business requirements and followed best practices in triggers to avoid governor limits in the trigger.
• Worked extensively in application customization using Apex Standard, Custom, Extension Controllers for various user stories given by the business users.
• Involved in gathering requirements and developed client-specific solutions by understanding user stories and prepared technical document.
• Worked extensively on customization using declaratively by creating Custom object, Fields, Relationships - Lookup, Master-detail & Junction objects, Validation rules, Triggers, Page Layouts, Search Layouts, Custom Buttons, Actions, Custom labels and Tabs.
• Written SOQL, SOSL, Aggregate and dynamic queries in the application on various Standard and custom objects, tuned queries to avoid hitting governor limits when working on large data sets.
• Written Apex Batch class to process data and write into a CSV file at regular intervals by scheduling it from Scheduled class.
• Developed responsive Visualforce pages by using native components and HTML5 tags in the Visualforce pages. Written Visualforce pages to have look and feel same as Lightning.
• Worked on client-side validations using Java Script for various Visualforce pages in the application.
• Built custom CSS for all Visualforce pages and loaded in the static resource.
• Developed Apex REST web service classes on various objects to accept requests coming from J2EE web application.
• Consumed WSDL and generated salesforceApex stubs and added WS Security headers for outbound calls to external application from salesforce
• Worked with Dell Boomi atmosphere to integrate salesforce with Oracle data base and Oracle ERP systems.
• Built custom Salesforce1 Lightning apps for different business groups in the organization and used salesforce lightning design system styles.
• Written Apex test classes and targeted 90% of code coverage for all the test classes and maintained 88% of organization wide code coverage.
• Worked on Eclipse, Developer Console, Anonymous blocks development tools for developing, debugging and testing of Apex classes, Visualforce pages, triggers and test classes.
• Performed customization on Sales, Marketing cloud objects Leads, Accounts, Contacts, Opportunities, Opportunity Splits, Quotes, Campaign, Campaign Members.
• Worked on Exact Target integration with salesforce and created Exact Target email templates.
• Integrated Five9 CTI adapter in salesforce for Call center users and configured routing rules.
• Involved in Salesforce administrative activities like creating users, profiles, role hierarchy, permission sets, groups, Sharing rules, Business Hours, Company Threshold limits.
• Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.
• Configured and involved in rollout of SSO across multiple users across globe using a custom domain and IdP(Identity Provider).
• Worked on creating Reports, Dashboards, Report Types, Analytic Snapshots on various standard and custom objects.
• Worked on Analysing data while migrating from MS Dynamics to Salesforce, performed data cleansing/merging and prepared Data Dictionary for migration.
• Worked on migrating components using Force.com Ant Migration tool, Change Sets and Workbench from DEV to QA, ST, UAT and production instances.
• Configured and used source control tool Git to maintain repositories for various releases.
• Implemented Agile methodology in the current project.

Environment: Salesforce CRM, Apex custom & Extension Controllers, Triggers, SOQL, SOSL, Aggregate Queries, Batch, Schedule, Visualforce Pages, Components, Custom Objects, Fields, Page Layouts, Search Layouts, Workflows, Approval Process, Process Builder, Reports & Dashboards, Force.com Migration tool, Cast Iron, Workbench, Windows.

Salesforce Developer

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Interacted with various business user groups for gathering the requirements, designed UML and use-case diagrams.
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Implemented the Object Model (Custom Objects and Standard Object Extensions), Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports.
• Implemented Apex Triggers, Custom Apex Controllers, Extensions and Test classes.
• Using Apex Data Loader and Import Wizard for migrating records to sources, loaded data into Call Center application and for cleaning of data.
• Created Validation rules, Workflow rules, time triggered tasks, email alerts, field updates to implement business logic.
• Participated in Salesforce Design Planning especially for Apex and triggers along with Architect.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and deployed workflows and approval process for opportunities and products/assets management.
• Created Profiles, Roles and Permission Sets for all the users in the Organization.
• Created auto assignment rules using the workflow process to route tasks.
• Created and used email templates in HTML and Visual force.
• Developed and deployed workflows and approval process wherever necessary.
• Developed time dependent workflows as per the requirement.
• Created Profiles and implemented object level, field level and record level security.
• Developed various Validation rules using formula editor and JavaScript to validate the data.
• Handled administration, maintenance and support of Salesforce modules for 35 user services including periodic data cleansing, custom objects, workflow, campaign management, triggers.
• Designed and developed page layouts according to the user requirements.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Sr. SalesForce.com Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Involved in business requirement design meetings, prepared data model and technical design document with what components need to be developed like apex classes, visualforce pages, formula fields and validation rules etc.
• Works with a team of peers to design and implement products in support of strategic business and IT initiatives.
• Participated in peer review sessions throughout design and development phases for multiple projects at any given time.
• Involved in Salesforce.com administrative tasks like point and click and declaration actions like creating Objects, field, Users, Roles, Profiles; writing validation rules, formula fields, workflow rules, approval process based on requirements.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Associated with the sales and services teams to gather requirements for implementation of Salesforce and documentation.
• Integrated Big Machines-CPQ (Configure Price Quote) with SOAP API.
• Designed and developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created personalized application for slicing and dicing information, evaluate performance into forecast to get complete picture of pipeline, can share best practices to succeed, spot trends and analyses, can creating tasks for teams to take actions with Sales Wave Analytics, which is built on Wave platform.
• Customized various salesforce.com objects like Leads, Accounts, Opportunities, Cases, Reports and Dashboards.
• Created and configured workflow rules and approval process for sending email alerts, creating Tasks and Field updates for business process.
• Worked on different Integration issues and worked on developing Visualforce Pages, Apex controller classes.
• Integrated the REST Web Services API for extracting the data from external systems to display in the pages of salesforce.com.
• Worked on Web services and XML parsing and mapping the XML string into the object entities.
• Worked on different portals like Self Service Portal, Partner Portal and had good knowledge on Customer Portal.
• Responsible for data like configuring Apex Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Developed Custom Report Types, Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce CRM, Apex Classes, Visualforce pages, Wave Analytics, CSS, HTML, Javascript, JQuery, Eclipse IDE, Force.com IDE, CPQ, Force.com Explorer, Informatica Cloud, S-Controls, Import Wizard, SOAP, Web Services API, Data Loader.

Salesforce Developer/Admin

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts&Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• According to the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce ServiceCloud&OpportunityManagement (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Salesforce CRM, Apex Classes, Visualforce pages, Wave Analytics, CSS, HTML, Javascript, JQuery, Eclipse IDE, Force.com IDE, CPQ, Force.com Explorer, Informatica Cloud, S-Controls, Import Wizard, SOAP, Web Services API, Data Loader.

Salesforce developer

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• Worked on preparing Technical Design Document.
• Designed and developed interactive static HTML screens as screen level prototype, JavaScript for client side validation and used Cascading Style Sheet (CSS).
• Created browser-based UI using HTML, JavaScript, AJAX components.
• Designed the HTML's for Claims, History and Payment Modules.
• Created JavaScript for client side validations.
• Developed Business Logic and Interfacing components using Business Objects, XML, and JDBC.
• Used AJAX, JSON to send request to the server to check the functionality of the website.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Creating Report Types, Reports and Dashboards.

Environment: Force.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, CSS, AJAX, JSON, JavaScript, Workflow & Approvals, Eclipse IDE Plug-in

Confidential, Alpharetta, GA

Sales force Developer/Admin

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Responsible for various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on Salesforce Native Encryption Project which uses the Platform Encryption which is a Symmetric Key Encryption.
• Implemented Encryption for six different fields on different objects with a main aim of Encrypting Data at Rest.
• Familiar with winter’16 release of Salesforce and the Lightning Experience.
• Developed Custom Objects, Fields and written validation rules in the page level using JavaScript.
• Proficient in the SOQL queries and familiar with SOSL queries.
• Developed Custom Validations to override the Salesforce default validation rules.
• Complete bulk imports of data using Apex Data Loader.
• Create support guides and conduct training for new and current Users on how to use the system in accordance with established business practices.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Responsible for maintaining different sandboxes (Environments) like Development, QA, and Production Sandboxes.
• Apex triggers are written for generating a HASH key for the search operations as Encrypted fields cannot be used for Search.
• Familiar with all the limitations of the Platform Encryption.
• Developed Visualforce Pages based on the requirement for three different Applications and written the corresponding Apex classes and controllers for the pages.
• Also worked extensively in writing the Test Classes with code coverage of around 80%.
• Familiar with Communities and the Force.Com Sites and the changes in the Org due to winter ’16 release.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce Platform Encryption, Eclipse IDE, Apex Classes, Visual Force Pages, SOQL Salesforce.com, Force.com Sandbox, Import Wizard, Sharing Rules, Workflows, and Email Updates.